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  1. Phones Close Early Thursday the 1st of November

    Account Management Phone Support will not be available on Thursday, the 25th of October. The phones will be open again for our regular hours at 10 AM Eastern on Friday, the 26th.

    Account...
  2. I'll be sure to pass along the feedback.

    I'll be sure to pass along the feedback.
  3. In Game support doesn't decide when the game will...

    In Game support doesn't decide when the game will be down.

    However, we do welcome your feedback. I'll be sure to pass it along to the teams that do make these decisions.
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    Account, Billing and Purchase Issues

    Hey guys,

    We'are aware that our systems are currently experiencing some problems with the Account Management website and any updates on it, as well as card updates, point code redemptions and...
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    2,141

    For official assistance, please contact support...

    For official assistance, please contact support directly. While we do keep an eye on the forums, they are not an official place to request support. (As the header at the top of the forum notes:
    ...
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    As these are all suggestions, I've moved it to...

    As these are all suggestions, I've moved it to the Suggestions & Ideas forum.

    The In-Game forum is more for questions about how things currently work.
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    I'm sorry, but we don't have any sort of expected...

    I'm sorry, but we don't have any sort of expected time for forum name changes to be available again. We are aware that some players would like to change their names, and do have a request in for...
  8. You can request a LOTRO key...

    You can request a LOTRO key so that you share the same username. However the two game accounts still be separate (will show separately on the website) and the points cannot be shared between them.
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    Thanks for the feedback! I'll be sure to pass it...

    Thanks for the feedback! I'll be sure to pass it along. :)
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    I've added some information here...

    I've added some information here, but it looks like the OP is set now. :)
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    You do not need to buy points to get help with...

    You do not need to buy points to get help with account access.

    If you have not already, please click the link in my signature to submit a web inquiry to Account Management support for help with...
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    2,861

    They will not be able to help you from another...

    They will not be able to help you from another account.

    Please submit a web inquiry to the Account Management team for assistance with the account access.

    Once you have control of the account...
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    1,408

    How a transaction is processed depends on the...

    How a transaction is processed depends on the payment method you're using with Ultimate Pay (though most available in our store do process the charge immediately). We recommend contacting them...
  14. Cancellations don't fully take effect until the...

    Cancellations don't fully take effect until the end of the time you've already paid for.

    They do take effect in the morning of the date listed on the Account Management website.

    I'm sorry, but...
  15. Bans cannot be discussed on the forums,...

    Bans cannot be discussed on the forums, regardless of the game.

    We can't help with any account specific questions or updates on the forums anyway.

    As it already sounds like you've submitted a...
  16. The requested information covers a wide variety...

    The requested information covers a wide variety of cases. If you didn't put a card on file, then simply explaining that as you have done is completely fine. Only the initial confirmation email is...
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    Account Management Phone Downtime Aug 17th

    Account Management phone support will not be available for a short period around 1:45 - 2:00 pm Eastern.

    The phones are now available as usual.
  18. If you had a previous Turbine account, you just...

    If you had a previous Turbine account, you just need to find your original login information, and your characters will all still be there waiting for you. ;)

    You can request help with your...
  19. Thread: Login Trouble

    by Victorie
    Replies
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    1,307

    That means there's no DDO account/characters...

    That means there's no DDO account/characters associated with that username.

    Please note that your forum login and game login/username may not be the same. You can request help with your username...
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    Hey guys, I'm sorry to be the bearer of bad...

    Hey guys,

    I'm sorry to be the bearer of bad news, but I would rather post than have anyone get their hopes up despite the FAQ.

    The FAQ is correct. There is absolutely no way that we can assist...
  21. The length of time a Premium player has access to...

    The length of time a Premium player has access to In-Game Support varies depending on the amount purchased. More details can be found in this sticky thread.
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    please see my PM. ;)

    please see my PM. ;)
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    I can't fix accounts on the forums. You'll need...

    I can't fix accounts on the forums. You'll need to submit a web inquiry by following the directions in my email. Once you do, be sure to read any emails they send carefully, and reply if they have...
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    They need to be redeemed for Game Time Cards...

    They need to be redeemed for Game Time Cards through PayByCash. GTCs can be used to add time. Please also see this sticky thread for useful information.
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    If the leader appointed a successor, then that...

    If the leader appointed a successor, then that person can Usurp the guild after3 weeks if the leader isn't around. That's the only way for guild leadership to change hands if the leader isn't around...
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