Search:

Type: Posts; User: CS_Alkaid; Keyword(s):

Page 1 of 10 1 2 3 4

Search: Search took 0.01 seconds.

  1. Replies
    55
    Views
    3,868

    We've done a lot on the back-end to take care of...

    We've done a lot on the back-end to take care of Reincarnation issues, so most of the time you should be fine. Extraneous issues can sometimes pop up with some characters though, like the Favor thing...
  2. Replies
    55
    Views
    3,868

    Hi there! Don't worry, your character isn't...

    Hi there!

    Don't worry, your character isn't lost. This issue tends to pop up when you've unlocked Drow via Favor, though haven't purchased it through the store, as the Reincarnation process will...
  3. Replies
    2
    Views
    2,361

    Sticky: Temporary Quest Closure: The Newcomers

    The quest The Newcomers has been temporarily closed while we address an issue that is preventing quest completion. We will let you know when this quest is once again available. Thank you for your...
  4. Replies
    0
    Views
    1,962

    Sticky: Temporary In-game Support Hours Change

    Hey all,

    We have been making some changes to our in-game support staff and while this means that our GMs will be able to better address your in-game issues in the future, it does mean that we will...
  5. Sticky: Server Restart 12:00 PM EDT (GMT -4) March 12, 2018

    The servers will be brought down for a restart at 12pm EDT (GMT -4) to address connection issues. Thank you for your patience, and see you in game soon!
  6. If you haven't already, check out some of the...

    If you haven't already, check out some of the steps here and let me know how it goes.
  7. I see that you were able to log in today - are...

    I see that you were able to log in today - are you still having issues?




    Sorry for any confusion - we had actually responded to your ticket on the 6th when you had submitted it. Please try...
  8. Replies
    7
    Views
    625

    We can fix that for you if it didn't correctly...

    We can fix that for you if it didn't correctly extend your time. Toss in a ticket using the link in my signature.
  9. Replies
    8
    Views
    2,946

    Yeah, we can run a manual charge for you for the...

    Yeah, we can run a manual charge for you for the difference between what you already bought and what you would like to purchase. Toss in a ticket at help.standingstonegames.com and we'll get you...
  10. Replies
    7
    Views
    870

    Reach out to us via help.standingstonegames.com...

    Reach out to us via help.standingstonegames.com and we can take a look at your order attempts, or see about trying a manual purchase from our end.
  11. It doesn't look like you've actually added the...

    It doesn't look like you've actually added the Ravenloft code to your account. Keep in mind that your order would have come with at least two different codes depending on the version of the expansion...
  12. Replies
    19
    Views
    2,746

    Hey there. Are you unable to make the...

    Hey there.



    Are you unable to make the regular Aasimar under Race, or is it the Iconic version that you are having an issue with?



    Looks like you redeemed your code when we were having...
  13. Replies
    0
    Views
    1,261

    Customer Service Holiday Schedule 2017

    Customer Service will be unavailable on the following days due to Holiday observances/company events:

    November 23, 2017
    December 15, 2017
    December 19, 2017 after 6:00pm EST
    December 20, 2017...
  14. Replies
    240
    Views
    82,224

    Cancelled - Weekly Restart 08/16

    We will not be performing our Weekly Restart on 08/16. Thanks!
  15. Replies
    0
    Views
    753

    Support Limited on Saturday, July 15th

    Due to unplanned building maintenance, English customer support will be limited on 07/15/2017. If you have any issues related to your account, purchases, or need technical assistance, please submit a...
  16. Replies
    6
    Views
    976

    On it!

    On it!
  17. Thread: ZIP Code ?

    by CS_Alkaid
    Replies
    11
    Views
    2,812

    You should be able to use your Postal Code in...

    You should be able to use your Postal Code in this field, though you may have to avoid using any spaces between the characters to get it to work.
  18. Replies
    36
    Views
    6,218

    And another update!

    At this time, all purchased content should now have been successfully delivered to affected accounts!

    If you attempted multiple purchases during this period and did not actually mean to...
  19. Replies
    36
    Views
    6,218

    We'll be adding that later; I'll definitely let...

    We'll be adding that later; I'll definitely let everyone know when they can expect the free month/extra points via this thread.
  20. Replies
    36
    Views
    6,218

    PayPal Issues - CS Update

    Hey all,

    First and foremost, we want to apologize for the issues surrounding PayPal over the past few weeks, and thank you for your patience while we worked with our partners to get this sorted...
  21. Replies
    7
    Views
    1,364

    Looks like both of you have been sorted out!

    Looks like both of you have been sorted out!
  22. Replies
    4
    Views
    2,609

    http://cdn.quotesgram.com/img/28/64/2012966984-Slo...

    http://cdn.quotesgram.com/img/28/64/2012966984-Slow-Turtle.png

    Yeah, those codes are super old so they usually trip up the DDO Store. Toss in a ticket using the info in my signature (if you...
  23. Replies
    2
    Views
    915

    You should now see it returned to the store!...

    You should now see it returned to the store! Thanks for the report!
  24. Replies
    2
    Views
    767

    You can actually still manage contact information...

    You can actually still manage contact information from the MyAccount site. Just log into myaccount.turbine.com with the same username and password that you use to log into the game and then click on...
  25. Replies
    76
    Views
    24,999

    New Support Site!

    Hey all!

    I am happy to announce that our new Help page is now live, and you can contact Customer Support by visiting help.standingstonegames.com.

    Be sure to check out this article to get...
Results 1 to 25 of 237
Page 1 of 10 1 2 3 4

This form's session has expired. You need to reload the page.

Reload