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View Full Version : Can i get some support please?



DeKalbSun
12-18-2017, 07:46 PM
I've been unable to log in to my server for almost 4 days and have had no response from support. None.
Unless you count automated emails.

TitusOvid
12-18-2017, 08:07 PM
I've been unable to log in to my server for almost 4 days and have had no response from support. None.
Unless you count automated emails.

Can you give out more information? Maybe the forum peolple can help.

what does it mean, you can't log on to your server?
is your launcher starting right?
are you able to chose a world at all?
do you get an error message?
are you stuck on the loading screen?
or do you play via steam?
did you change something on your computer?
was there an update?

I could go on and on.

DeKalbSun
12-18-2017, 08:51 PM
ok.
Game crashed when i entered catacombs the other day. Every since, when i try to log onto Orien, i get stuck on loading screen that says "cleaning out old connection" and it just sits there. Been like that for days. Reason I didn't give more details in op is because I've searched forums for a fix and tried everything i could find. I filed tickets 3 going on 4 days ago and have had no response, so i'm
a bit frustrated.
Thanks.

Faltout
12-19-2017, 04:34 AM
Have you tried:
1. Loading to another world and playing with a character.
2. Reset your router to try and get a new dynamic IP.
3. Both of the above multiple times?

DeKalbSun
12-19-2017, 07:39 AM
Have you tried:
1. Loading to another world and playing with a character.
2. Reset your router to try and get a new dynamic IP.
3. Both of the above multiple times?

yes. i'm at my wits end. I've tried everything i could find in the forums and still nothing has worked.
Thanks