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View Full Version : Downtime Notice: Monday, July 14th from 6:00 AM to 12:00 PM Eastern (-4 GMT)



Cordovan
07-11-2014, 10:39 AM
UPDATE: All game worlds are now open. Thank you, and we'll see you in the game!

The DDO Game Servers and http://myaccount.turbine.com will be offline for maintenance on Monday, July 14th from 6:00 AM to 12:00 PM Eastern (-4 GMT). The forums will remain up, but players may not be able to log in. Thanks for your patience, and we'll see you back in the game soon!

Cordovan
07-11-2014, 10:39 AM
This is Turbine-wide maintenance.

TeacherSyn
07-11-2014, 10:53 AM
This is Turbine-wide maintenance.

Hamster cages need cleaning out of all those bottles of +5 Dew from the Mountain and Huge Bags of Cheetos. :)

For us, I'd say we'd all out to explore what that big bright ball in the sky is all about. I wonder if we can add a gem to it. An Epic version might be a bit much...

UurlockYgmeov
07-11-2014, 11:00 AM
Hamster cages need cleaning out of all those bottles of +5 Dew from the Mountain and Huge Bags of Cheetos. :)

For us, I'd say we'd all out to explore what that big bright ball in the sky is all about. I wonder if we can add a gem to it. An Epic version might be a bit much...

I attack the darkness!

TrinityTurtle
07-11-2014, 11:15 AM
Aw I was about to get excited that the patch may be coming. LOL

janave
07-11-2014, 11:16 AM
I attack the darkness!

sounds like a plan!

Gratch
07-11-2014, 12:34 PM
Hamster cages need cleaning out of all those bottles of +5 Dew from the Mountain and Huge Bags of Cheetos. :)

I'd guess a lot of the recent server farm maintenance downtimes are for twiddling with the servers/networking for Turbine's new Batman fights himself MOBA. Lots of complaints about lag and connectivity for that open beta game. Hence we get to enjoy server downtimes while they tweak the central connectivity stuff. I'd guess. Maybe it's really just "routine" at a higher frequency than previously....

:BLAME BATMAN:

Hendrik
07-11-2014, 04:04 PM
Aw I was about to get excited that the patch may be coming. LOL

So was I...


Hi Trin!

;)

Vellrad
07-11-2014, 09:46 PM
This is Turbine-wide maintenance.

Heard you put update to lotro.

CaptainPurge
07-12-2014, 06:01 AM
Seriously, aren't you all tired of replying to maintenance threads? Shirley, and yes I'll call you Shirley, you realize that MS came out with a lot of security updates this week. I don't know what Turbine runs and they won't tell us because of security. But they need to install/upgrade security and performance software. Shirley, that can include server security firmware upgrades that doesn't need to be publicly announced.

Galad1
07-14-2014, 06:56 AM
But we need some sence DOOOOOOooo00000M in each thread...... That is the main reason to reply to these maintenance-threads.

morkahn82
07-14-2014, 08:41 AM
shr releaz notez pl0x ;)


(I am aware this is just a maintenance)

ImanCarrot
07-14-2014, 08:49 AM
Ich habloe nein elglish

Azithoth
07-14-2014, 08:58 AM
it's 10 am and i'm in on Argo......


few minutes later, and i see a few more...

Cordovan
07-14-2014, 09:03 AM
All game worlds are now open. Thank you, and we'll see you in the game!

eris2323
07-14-2014, 09:04 AM
I'm liking this 'start the maint at 6am' stuff. Sorry if some of the devs and workers are losing sleep but it is just great starting it earlier and being done earlier.

(In on Sarlona)

phillymiket
07-14-2014, 09:08 AM
All game worlds are now open. Thank you, and we'll see you in the game!

Woot.

Thanks as always Cordo :-D

See you in G-land.

dunklezhan
07-14-2014, 09:26 AM
Allow me to be the first to point out: worlds are open EARLY. I notice the usual suspects aren't here to say that, unlike when things are late when they show up to claim that it's 'always' late.

I must start keeping some stats to throw at those folks. My gut says that if you take the last 3 years, you'll find early is more common than late.

Revolted
07-14-2014, 09:53 AM
All game worlds are now open. Thank you, and we'll see you in the game!

Thank you very much for the new "prepare players to wait for a bunch of hours, open early" system, instead of the old system "tell players it will take a couple of hours, but in reallity it will take double that"! It's much much much better, sincerely. It makes us feel you're competent, while in the old system we always thought, damn it they can never open in time!

That's finally the beginning of good costumer service, one of the first times I really feel this way since WB bought this!

Rykka
07-14-2014, 10:58 AM
Thank you very much for the new "prepare players to wait for a bunch of hours, open early" system, instead of the old system "tell players it will take a couple of hours, but in reallity it will take double that"! It's much much much better, sincerely. It makes us feel you're competent, while in the old system we always thought, damn it they can never open in time!

That's finally the beginning of good costumer service, one of the first times I really feel this way since WB bought this!

A good engineer always overstates the time it will take to complete a job. Scotty taught me that when I was a wee lad.

TrinityTurtle
07-14-2014, 11:07 AM
So was I...


Hi Trin!

;)

Hi Hen! We really do think alike. :) Sorry it took so long, I was pretty much in the pool all weekend and away from my comp. So worth it too.

cdbd3rd
07-14-2014, 11:14 AM
...

I must start keeping some stats to throw at those folks. My gut says that if you take the last 3 years, you'll find early is more common than late.

More common? Mmm, that would be a close race that I'd lay my wager against. However, the "never early" crowd was always an easy loser bet. ;)

dunklezhan
07-14-2014, 12:24 PM
More common? Mmm, that would be a close race that I'd lay my wager against. However, the "never early" crowd was always an easy loser bet. ;)

For science!*

I went back as far as October last year, excluding store or account only downtimes. It was hard because when turbine extend downtimes sometimes they also sneakily edit the forum title so its easy to miss the fact that actually they're 2 hours later than they were supposed to be etc. However I've done my best. This is what i found:



Date
Scheduled end time
Actual end time
Difference


14/07/14
12:00 PM
09:00 AM
03:00:00.00


30/06/14
03:00 PM
12:10 PM
02:50:00.00


23/06/14
11:00 AM
12:30 PM
-01:30:00.00


17/06/14
11:00 AM
09:50 AM
01:10:00.00


11/06/14
03:00 PM
12:40 PM
02:20:00.00


27/05/14
01:00 PM
12:00 PM
01:00:00.00


19/05/14
11:30 AM
01:30 PM
-02:00:00.00


23/04/14
11:00 AM
12:35 PM
-01:35:00.00


16/04/14
10:00 AM
09:50 AM
00:10:00.00


07/04/14
10:00 AM
09:40 AM
00:20:00.00


25/03/14
12:00 PM
12:35 PM
-00:35:00.00


19/03/14
11:00 AM
09:50 AM
01:10:00.00


17/03/14
03:00 PM
03:20 PM
-00:20:00.00


12/03/14
04:00 PM
04:10 PM
-00:10:00.00


10/03/14
11:00 AM
11:00 AM
00:00:00.00


15/01/14
12:00 PM
02:30 PM
-02:30:00.00


16/12/13
12:00 PM
11:00 AM
01:00:00.00


09/12/13
10:00 AM
10:10 AM
-00:10:00.00


03/12/13
11:00 AM
11:55 AM
-00:55:00.00


14/11/13
01:00 PM
12:55 PM
00:05:00.00


12/11/13
11:00 AM
11:30 AM
-00:30:00.00


01/11/13
04:00 PM
04:45 PM
-00:45:00.00


08/10/13
05:00 PM
04:45 PM
00:15:00.00





Total time




11 late
13:00




12 on time or early
13:20




By which we can see, I think.... that its about 50/50, and it all averages out at about the same 'extra' downtime as it does 'less'. If anything, I'd say that when they're early they tend to be more early than they are late when they're late. If you see what I mean (e.g. the most 'early' they have been in the last 6 months is 3 hours. The most 'late' they have been is 2.5hrs).

Note figures above do not bother with start times, they ignore server restarts, and they take absolutely no account whatsoever of things being up then needing a couple of server restarts to actually get going. If you want more crunchiness, go do it yourself :)



*but also because I couldn't let Revolted's post stand unaddressed. 'Since WB'?! Even I'm not that cynical about WB, and I blame their marketing/sales/legal dept 100% for DDO's decline.

dunklezhan
07-14-2014, 12:27 PM
A good engineer always overstates the time it will take to complete a job. Scotty taught me that when I was a wee lad.

A good engineer just gets their estimates right. An engineer who sees no other opportunity to show how good they are because they're stuck down in an engine room that the captain never bothers to visit unless his bezzie mate is cooking to death... well, they always overstate.

Geordie LaForge taught me that.*

Bad management is always the problem :)


*Belanna taught me to kick ass while angsting over my upbringing, and Trip mostly taught me how to wear down the emotional defences of hot Vulcans, then DIAF. Personally I'd take Data and Janeway over any of them, the Science Officers always know what to do. I mean they always say one of two things, and one of them always works: either reverse the polarity of whatever it is, or reroute tachyons at it through the main deflector dish. Why they don't ever just do those things first I'll never know. Probably the same reason they haven't installed any fuses yet.

Hendrik
07-14-2014, 06:01 PM
Hi Hen! We really do think alike. :) Sorry it took so long, I was pretty much in the pool all weekend and away from my comp. So worth it too.

Pics or it didn't happen....

/blush

:p

ImanCarrot
07-16-2014, 06:21 AM
Being an Engineer myself, I should like to share my views on optimisam or pessimism when the servers will come back;

You see, a pessimist will say the glass is half empty, an optimist will say half full.

An Engineer will state the truth: The glass is the wrong size :)