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View Full Version : Downtime Notice: Monday, June 23 from 6:00 AM to 2:00 PM Eastern (-4 GMT)



Cordovan
06-20-2014, 01:54 PM
UPDATE: The game worlds have reopened! Thank you for your patience, and we'll see you in-game!

UPDATE: The maintenance window has been extended until 2:00 PM Eastern (-4 GMT). We apologize for the inconvenience, and will keep you updated.

The DDO Game Servers and http://myaccount.turbine.com will be offline for maintenance on Monday, June 23rd from 6:00 to 11:00 Eastern (-4 GMT). The forums will remain up, but players may not be able to log in. Thanks for your patience, and we'll see you back in the game soon!

ForgettableNPC
06-20-2014, 01:56 PM
Just a routine maintenance or a maintenance regarding something specific?

We need details, dangit! *Slams fist on imaginary table*

Hiponic
06-20-2014, 02:14 PM
everybody knows we dont get details untill a hour or so before the thing is dropped.

but we can all hope

Cordovan
06-20-2014, 02:23 PM
Just a routine maintenance or a maintenance regarding something specific?

We need details, dangit! *Slams fist on imaginary table*

This is system-wide maintenance across all of our games.

UurlockYgmeov
06-20-2014, 04:09 PM
Just a routine maintenance or a maintenance regarding something specific?

We need details, dangit! *Slams fist on imaginary table*

You can't handle the details! ;p

beta1
06-20-2014, 04:31 PM
everybody knows we dont get details untill a hour or so before the thing is dropped.

but we can all hope


It is the hamster's monthly break time.

galebdern
06-21-2014, 01:21 AM
Its most likely to correct a current feature associated with the new bank tab.

Might be wise to empty that tab prior to maintenance.

Bargol
06-21-2014, 12:21 PM
Darn...I was hoping they were going to fix the banquet hall and tavern amenities.

Nestroy
06-22-2014, 12:40 AM
This is system-wide maintenance across all of our games.

Any chance the downtime will get used to apply some hotfixes?

I would love to see...

... a fix for the fact that non-guildies can dabble with our ammenities upon airship invite.
... a fix for the Ballistae in StB - non-evadeable, non-saveable damage in the 500s-800s-1200s (crit double) for a lv. 20 epic quest is just way too much. Please tone down a bit.
... less lag in game, especially upon mobs spawning...

Oscarian
06-22-2014, 06:36 PM
This is system-wide maintenance across all of our games.

I've been having trouble accessing the game since early Sunday morning GMT+10 (around 24 hours). The maintenance isn't scheduled for another 2-3 hours from my current time as far as I can tell. I get a 0xffffffff80004005 error code. Any idea whether this is from my end, Cordovan?

[edit] I managed to solve the problem, patching and updating now. Woohoo!

/Oscarian

KeanMachine
06-22-2014, 08:20 PM
Will we be able to call customer support? I just bought the Underdark expansion, used the code and all, log into the game but all I am getting is Epic levels, that is it. It says I have it in MyAccount but it is acting as though I do not have it fully in game. Was planning on getting XP for the destinies but....nope. Not sure what is going on, I need help. Yes I sent in a help ticket, nothing. =/

Cordovan
06-23-2014, 09:15 AM
Will we be able to call customer support? I just bought the Underdark expansion, used the code and all, log into the game but all I am getting is Epic levels, that is it. It says I have it in MyAccount but it is acting as though I do not have it fully in game. Was planning on getting XP for the destinies but....nope. Not sure what is going on, I need help. Yes I sent in a help ticket, nothing. =/

Yes, Account Support (which is the group you want to contact for your particular issue) can be reached either by phone or through support.turbine.com.

Cordovan
06-23-2014, 09:56 AM
UPDATE: The maintenance window has been extended until 2:00 PM Eastern (-4 GMT). We apologize for the inconvenience, and will keep you updated.

Nestroy
06-23-2014, 10:39 AM
UPDATE: The maintenance window has been extended until 2:00 PM Eastern (-4 GMT). We apologize for the inconvenience, and will keep you updated.

Hey, Cordo, since it took that long to restart the forums login... What´s up, hamsters hit by the plague?

December_Wolf
06-23-2014, 10:46 AM
Hey, Cordo, since it took that long to restart the forums login... What´s up, hamsters hit by the plague?

I think by now everyone know the maintenance window is $TURBINETIME +1.

lethargos
06-23-2014, 10:48 AM
Why dont you do your maintenance next time with a announced 6am-2pm window ?
Extended downtimes are the most irritating thing to me with your communication with us.
I think you have extended 80% of your maintenance downtimes. Just look at your data and deal accordingly.
It always sucks for me to have to deal with maintenance breaks but im angry when you always extend it propably knowing you have to do that.

Ashlayna
06-23-2014, 10:48 AM
So, I get up this morning to lots of rain, and figure, yay, I'll play some DDO. Oops, maintenance, so I clean house instead. Then the time runs around to "They're up, yay", only their not. Stop toying with my emotions... /cry

vampiregoat69
06-23-2014, 10:49 AM
UPDATE: The maintenance window has been extended until 2:00 PM Eastern (-4 GMT). We apologize for the inconvenience, and will keep you updated.

The DDO Game Servers and http://myaccount.turbine.com will be offline for maintenance on Monday, June 23rd from 6:00 to 11:00 Eastern (-4 GMT). The forums will remain up, but players may not be able to log in. Thanks for your patience, and we'll see you back in the game soon!

Never seen one not extended way past the time they first post...lol

KeanMachine
06-23-2014, 11:05 AM
Yes, Account Support (which is the group you want to contact for your particular issue) can be reached either by phone or through support.turbine.com.

support.turbine.com gave me 1 generic automated response that did not help anything and Turbine phone support is down for the day.

psykopeta
06-23-2014, 11:11 AM
So, I get up this morning to lots of rain, and figure, yay, I'll play some DDO. Oops, maintenance, so I clean house instead. Then the time runs around to "They're up, yay", only their not. Stop toying with my emotions... /cry

that's a known issue imho

what made me angrier was being unable to log forum, then i thought "wow, a real maintenance, they said forums would be up" now try to logging, nothing, check forum and...

again? please turbine, i left 9 months ago for what i consider "bad customer management" but my d&d love brought me back, yesterday

i had pretty clear in my mind not spending $ again til u showed me that things had changed (and not ingame meanings) but what i undertand u are suggesting me is... leave again and never look back?

with such a good product (we know, blame d&d not me, turbine nor warner, u like the damm product) can't believe u are yet using such bad practices as extending a downtime

yes, sorry, it is a bad practice when it happens always (it's not sporadic nor casual, its common and routinary), and u should know nobody likes extended downtime

however, everybody likes shortened downtime

not gonna waste more time typing because its not even sure u will read it, sorry cause u are the head that shows, but when something that community doesnt like keeps happening is cause they hadn't enough complains reported, and for me its hard to understand how can this happen? if every downtime post is filled of ppl saying "again?"

Cauthey_No_CCInfo
06-23-2014, 11:22 AM
UPDATE: The maintenance window has been extended until 2:00 PM Eastern (-4 GMT). We apologize for the inconvenience, and will keep you updated.

Why are we getting less efficiency and less quality with our game? As customers, are we suddenly paying less? Or, are we worth less?

This 8 hour maintenance window is extremely frustrating.

Cordovan
06-23-2014, 11:29 AM
UPDATE: The game worlds have reopened! Thank you for your patience, and we'll see you in-game!

kauetomaz
06-23-2014, 11:30 AM
words are up
stop crying already :P

Purkilius
06-23-2014, 11:55 AM
You can't handle the details! ;p

so true lol

cdbd3rd
06-23-2014, 01:56 PM
Never seen one not extended way past the time they first post...lol

It happens occasionally - to much rejoicing. :D

dunklezhan
06-23-2014, 02:05 PM
It happens occasionally - to much rejoicing. :D

I keep meaning to keep stats. I think it actually comes back up early more often than not, depending on how far back you take your measuring stick. Last few years? Pretty sure its been mostly ahead of schedule. Back to 09 and beyond? Yeah, late alla time.

Just my impression. No maths involved.

goodspeed
06-23-2014, 11:31 PM
good god who actually gets up at that time? Those be sleeping hours. Wake up at ...1ish, suns shining, the roads don't look like frosty took a giant dump all over em. And then head to work.

Ever see a person during those downtime hours? Notice how it looks like they could have the motive to stash a body somewhere? Ya, its because they don't wanna be awake at that time lol.

lethargos
06-24-2014, 03:00 AM
good god who actually gets up at that time? Those be sleeping hours. Wake up at ...1ish, suns shining, the roads don't look like frosty took a giant dump all over em. And then head to work.

Ever see a person during those downtime hours? Notice how it looks like they could have the motive to stash a body somewhere? Ya, its because they don't wanna be awake at that time lol.

Surprise : not everybody is from THE timezone...

morkahn82
06-24-2014, 03:48 AM
Surprise : not everybody is from THE timezone...

world ends beyond their country borders for some people.

Ykt
06-24-2014, 04:18 AM
My town and the surrounding 5 mile radius are the only existing things in the universe.

The internet is just an AI computer stored in the town hall.