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View Full Version : Scheduled Server Downtime: 11:00 AM - 1:00 PM Eastern (-5 GMT) Thursday, November 14t



Cordovan
11-14-2013, 09:04 AM
UPDATE 12:25 PM Eastern: The worlds have reopened, and we'll see you in-game!

The DDO Game Servers will be brought down on Thursday, November 14th from 11:00 - 1:00 PM Eastern (-5 GMT) for a hotfix. Thanks for your patience, and we'll see you back in the game soon!

Vellrad
11-14-2013, 09:06 AM
What are you fixing?

FalseFlag
11-14-2013, 09:07 AM
Good golly, you guys are just abusing the heck out of the word "scheduled" lately.

karl_k0ch
11-14-2013, 09:07 AM
At least the dreaded word 'scheduled' is not mentioned in the post itself.

Announcing something for in an hour is scraping the edge of unscheduledness.

enochiancub
11-14-2013, 09:09 AM
What are you fixing?

Beyond the Rift and distributing the raiders boxes.

ThrakThor
11-14-2013, 09:09 AM
Good old 'Scheduled' - "You keep using that word. I do not think it means what you think it means."

Cordovan
11-14-2013, 09:11 AM
This hotfix will address two issues:

An issue with the quest Beyond the Rift that is preventing quest completion.
The re-distribution of the Raider's Reward Box to all characters.


Thanks! Sorry for the relatively short notice.

Tolero
11-14-2013, 09:11 AM
Good old 'Scheduled' - "You keep using that word. I do not think it means what you think it means."

It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it". :)

Fedora1
11-14-2013, 09:17 AM
It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it". :)

Nah, just say you "schedule" random crashes to keep the server admins on their toes, kinda like a random fire drill that empties a school or business in the middle of everything. :p

dunklezhan
11-14-2013, 09:17 AM
It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it". :)

That's what it means to *you*. It's not what it means to *us*.

I work in Enterprise IT, I do know what you mean. But it might be worth phrasing it differently for the public audience, you've probably got internal comms to be all technical on, right?

Ooh! Ooh! Or put it in inverted commas and make an official running gag out of it. That's a much better idea.

Er... *embarrassed pause* I'll go away and stop teaching you to suck eggs now.

Hendrik
11-14-2013, 09:18 AM
This hotfix will address two issues:

An issue with the quest Beyond the Rift that is preventing quest completion.
The re-distribution of the Raider's Reward Box to all characters.


Thanks! Sorry for the relatively short notice.

Thank you Jerry.


Can you withhold Raiders boxes from the accounts complaining already about the downtime?

Zibowskij
11-14-2013, 09:20 AM
as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it". :)

You forgot to mention: when the hamsters go on strike :P

AuraAten
11-14-2013, 09:21 AM
Thank you Jerry.


Can you withhold Raiders boxes from the accounts complaining already about the downtime?

Nah, just replace the items with Ghostbane!

MrkGrismer
11-14-2013, 09:21 AM
This hotfix will address two issues:

An issue with the quest Beyond the Rift that is preventing quest completion.
The re-distribution of the Raider's Reward Box to all characters.


Thanks! Sorry for the relatively short notice.

Sure would be nice if they fixed the Lolth animation at that point in the quest also. Where at the end of the sequence her half-body rises like 50 feet in the air. It's been that way since like the second patch after MotU.

Bugs the heck out of me.

AzB
11-14-2013, 09:23 AM
Nah, just replace the items with Ghostbane!

Aw man, the complainers always get all the good stuff.

Fedora1
11-14-2013, 09:26 AM
Nah, just replace the items with Ghostbane!

Sqeeky wheel gets the oil?

twindaddy53
11-14-2013, 09:29 AM
It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it". :)

love it

axel15810
11-14-2013, 09:33 AM
It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it". :)

I understand the way you're using the word and it's completely valid, but most people aren't going to interpret it that way. To most "scheduled" downtime means downtime which is planned ahead of time. Thus it has been "scheduled" in advance. It would be better just to leave that word out as it implies to many players that the downtime has been planned well in advance and Turbine either failed to properly inform its players or chose not to inform its players.

MrkGrismer
11-14-2013, 09:40 AM
I understand the way you're using the word and it's completely valid, but most people aren't going to interpret it that way. To most "scheduled" downtime means downtime which is planned ahead of time. Thus it has been "scheduled" in advance. It would be better just to leave that word out as it implies to many players that the downtime has been planned well in advance and Turbine either failed to properly inform its players or chose not to inform its players.

It was planned in advance, a developer even mentioned in a previous post that they were going to have a fix for it 'soon'.

ThrakThor
11-14-2013, 09:47 AM
it's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it". :)

inconceivable!

rikkitikkitarvi
11-14-2013, 09:54 AM
inconceivable!

"You keep saying that. I don't think that means what you think that means"

AuraAten
11-14-2013, 09:54 AM
Sqeeky wheel gets the oil?

It puts the lotion.....oh wait, wrong thought process....was that supposed to be squeaky wheel? :confused:

Grosbeak07
11-14-2013, 09:56 AM
I understand the way you're using the word and it's completely valid, but most people aren't going to interpret it that way. To most "scheduled" downtime means downtime which is planned ahead of time. Thus it has been "scheduled" in advance. It would be better just to leave that word out as it implies to many players that the downtime has been planned well in advance and Turbine either failed to properly inform its players or chose not to inform its players.

If they announce it 30 seconds ahead of time, its still ahead of time.

Who knew there was a minimum in what is considered "ahead of time".

Zaragoss
11-14-2013, 09:58 AM
It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it". :)

Sagt es doch einfach in Deutsch die sind auf die Fresse gefallen :-)

sebastianosmith
11-14-2013, 10:00 AM
Who knew there was a minimum in what is considered "ahead of time".

Zeno of Elea, if I recall correctly. :)

DogMania
11-14-2013, 10:04 AM
It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it". :)

ROFL - Thanks for the Laugh

axel15810
11-14-2013, 10:13 AM
If they announce it 30 seconds ahead of time, its still ahead of time.

Who knew there was a minimum in what is considered "ahead of time".

Again, as I said before, Tolero's definition is completely valid. I'm not arguing that. However, it could definitely be clearer since the phrase can be misinterpretted. Whether Turbine is using the correct technical definition is irrelevant. It's better to use a phrasing that cannot be misinterpreted and is as clear as possible.

To many "scheduled" means planned well in advance. I'm not saying it's techinically the right definition, but it's the way many people interpret the word since often times a "scheduled" event in real life is one that is planned well ahead of time. (ex. we "schedule" an interview, we "schedule" a doctor's appointment, we "schedule" a basketball game, ect.)

wraxzz
11-14-2013, 10:13 AM
It was planned in advance, a developer even mentioned in a previous post that they were going to have a fix for it 'soon'.

Have you any clue what SOON even means? Here is a page for some really good self education to "bring reality to life":
http://www.wowwiki.com/Soon

On a serious note dev's, from a legal standpoint your use of saying "scheduled" (omg, scheduled in inverted commas?!) 1 hour ahead of a supposed 2 hour downtime is fine, but clearly to many of your users it's use is very ambiguous and now, from a professional standpoint, should be avoided exactly to prevent a large degree if different interpretations from occurring.

In layman's terms, put more effort into thinking before saying something and you are much less likely to trip over a bag that you had put down yourselves.

ChemE
11-14-2013, 10:14 AM
Since, I can, I just scheduled the Benzene #2 re-circ reactor to be down for 4 hours this afternoon. This scheduled downtime will, unfortunately, coincide with the servers coming back up.

thouston
11-14-2013, 10:15 AM
It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it". :)


http://www.thefreedictionary.com/scheduled

technically you are correct, but it would be nice to annouce, said schedule, a bit farther in advance of "scheduled" downtime. just sayin' :)

BFD20001
11-14-2013, 10:17 AM
This hotfix will address two issues:

An issue with the quest Beyond the Rift that is preventing quest completion.
The re-distribution of the Raider's Reward Box to all characters.


Thanks! Sorry for the relatively short notice.

50 minutes does not meet the definition of being informed ahead of time.

Nyata
11-14-2013, 10:19 AM
wow, everyone is getting a box of goodies, a quest gets fixed, and instead of being happy about it everyone is arguing semantics and implications of the word 'scheduled'?
so.. let me say thanks, Turbine Team for fixing the quest and thanks for the box of goodies!

wraxzz
11-14-2013, 10:25 AM
wow, everyone is getting a box of goodies, a quest gets fixed, and instead of being happy about it everyone is arguing semantics and implications of the word 'scheduled'?
so.. let me say thanks, Turbine Team for fixing the quest and thanks for the box of goodies!

Don't forget to thank them for breaking it in the first place =)

Somewhat offtopic: I'd have voted for a rollback when the duping disaster struck but whatever, balanced economies aren't for humans. Hey, where is Teh_Troll??

Grosbeak07
11-14-2013, 10:27 AM
50 minutes does not meet the definition of being informed ahead of time.

*facepalm*

Nyata
11-14-2013, 10:29 AM
Don't forget to thank them for breaking it in the first place =)


hm dunno, with new content being put out, I expect glitches, and not just on DDO, and not even just in online games. what matters more for me is that I see them putting effort into fixing it, and that as soon as possible.

Gwendor
11-14-2013, 10:30 AM
wow, everyone is getting a box of goodies, a quest gets fixed, and instead of being happy about it everyone is arguing semantics and implications of the word 'scheduled'?
so.. let me say thanks, Turbine Team for fixing the quest and thanks for the box of goodies!

We have 2 hours of spare time, whining takes much longer than say Thx. I just want to avoid actually having to do something with my life.

tahraya
11-14-2013, 10:30 AM
Layman terms ppl. How about we apologize for the downtime. We have have a hotfix...No abuse of the word schedule, very customer friendly, and you will have less complaints. You need to face it anyway you look at it , it is not scheduled...regaurdless if it was a crash, hotfix, or update. Just apologize and tell us what it is about rather then force feeding us schedule. Sorry guys about the hotfix had some issues in the Rift and making sure every1 gets their raiders box. Makes it so less irritating not seeing scheduled in that. Anyway thanks for letting us know

btolson
11-14-2013, 10:32 AM
I understand what you guys (Turbine) mean by scheduled, and it may well be that you only had confirmation that the servers would be coming down when you made the announcement.

However, I would bet that you suspected a possibility of it happening quite a while in advance, and we would really appreciate it if you could advise us of Suspected Scheduled Downtime instead of just Confirmed Scheduled Downtime, because such short notice that we've been getting recently is very disruptive.

Grosbeak07
11-14-2013, 10:32 AM
Again, as I said before, Tolero's definition is completely valid. I'm not arguing that. However, it could definitely be clearer since the phrase can be misinterpretted. Whether Turbine is using the correct technical definition is irrelevant. It's better to use a phrasing that cannot be misinterpreted and is as clear as possible.

To many "scheduled" means planned well in advance. I'm not saying it's techinically the right definition, but it's the way many people interpret the word since often times a "scheduled" event in real life is one that is planned well ahead of time. (ex. we "schedule" an interview, we "schedule" a doctor's appointment, we "schedule" a basketball game, ect.)

They 'scheduled' the downtime and then told you about it. Whether that is 2 weeks, 2 days, 2 hours or 2 minutes before the servers go off-line, makes no difference. Scheduled means what it means (really!), and the definition really isn't up for interpretation.

I view this more as, people will complain about anything.

Bolo_Grubb
11-14-2013, 10:33 AM
more of a notice would have been nice, but not really a big deal.

I am just glad they are pushing out a fix.

MrkGrismer
11-14-2013, 10:33 AM
wow, everyone is getting a box of goodies, a quest gets fixed, and instead of being happy about it everyone is arguing semantics and implications of the word 'scheduled'?
so.. let me say thanks, Turbine Team for fixing the quest and thanks for the box of goodies!

Everybody is not getting a box of goodies.

Note, I am not complaining about it. Just pointing out an over-generalization. Because Internet this is.

ImanCarrot
11-14-2013, 10:34 AM
Did he say the box is being given to ALL characters?

Freaking awesome! I've used mine, so I get another... right?

Thelastsaint
11-14-2013, 10:35 AM
Any chance the servers will be back up ahead of "schedule". Can I have a goody box? Living in France should be enough to merit this requirement alone but being GMT +1 means for the second time this week I will miss big chunks of play time and have to do normal things like feed the kids and shower etc.

Nyata
11-14-2013, 10:37 AM
Did he say the box is being given to ALL characters?

https://www.ddo.com/forums/showthread.php/430328-Raider-s-Reward-Box-Delivery-Issue
I admit I only read the first two pages though ;) but it clearly say everyone. kinda hoping myself i end up having two, cause I had a hard time chosing ;)

MrkGrismer
11-14-2013, 10:38 AM
https://www.ddo.com/forums/showthread.php/430328-Raider-s-Reward-Box-Delivery-Issue
I admit I only read the first two pages though ;) but it clearly say everyone. kinda hoping myself i end up having two, cause I had a hard time chosing ;)

I stand corrected.

Wow, like xmas in November.

Drakestor
11-14-2013, 10:42 AM
That's what it means to *you*. It's not what it means to *us*.

I work in Enterprise IT, I do know what you mean. But it might be worth phrasing it differently for the public audience, you've probably got internal comms to be all technical on, right?

Ooh! Ooh! Or put it in inverted commas and make an official running gag out of it. That's a much better idea.

Er... *embarrassed pause* I'll go away and stop teaching you to suck eggs now.

Just wow.....

Alternate scendario: They announce today, that they will be bringing the servers down tomorrow for a hotfix that addresses these two issues, just to give enough "advance notice". You would be first lin line screaming how that much of a delay is totally unnecessary for such a simple fix.

Are you that bored to complain about such a simple thing?

Karadon_II
11-14-2013, 10:43 AM
wow, everyone is getting a box of goodies, a quest gets fixed, and instead of being happy about it everyone is arguing semantics and implications of the word 'scheduled'?
so.. let me say thanks, Turbine Team for fixing the quest and thanks for the box of goodies!

This

Nimulos
11-14-2013, 10:43 AM
wow, everyone is getting a box of goodies, a quest gets fixed, and instead of being happy about it everyone is arguing semantics and implications of the word 'scheduled'?
so.. let me say thanks, Turbine Team for fixing the quest and thanks for the box of goodies!

Actually I don't even complain about that sematics, I am just upset that I come home from school, decide to finally relax and play a little and BOOM SUPRISE HOPE YOU LIKE IT. I had no expectation of that yesterday and it would have been nice to know that a day 'ahead of time'

Also aside from the goodies wich I appreciate as well Turbine have very frequently used that word in similar context of downtimes being announced with very short notice. After some time you just get tired of it. In that point I aggree to all that was said before, they should replace scheduled downtime with intended goodie distribution :D

Missing_Minds
11-14-2013, 10:50 AM
To many "scheduled" means planned well in advance. I'm not saying it's techinically the right definition, but it's the way many people interpret the word since often times a "scheduled" event in real life is one that is planned well ahead of time. (ex. we "schedule" an interview, we "schedule" a doctor's appointment, we "schedule" a basketball game, ect.)
And how many parents have last minute changes because of "scheduled" items that they weren't informed about by kids?

Just because we don't know it, doesn't mean it wasn't scheduled well in advance or even within reasonable notice. Planners should not be held responsible for lack of messenger.

arminius
11-14-2013, 10:54 AM
What does "re-distribution" mean, exactly?

cyghost
11-14-2013, 10:55 AM
Layman terms ppl. How about we apologize for the downtime. We have have a hotfix...No abuse of the word schedule, very customer friendly, and you will have less complaints.
I am not sure. This is such a non issue that I won't be surprised if a HUGE out cry isn't made about one of those words. Perhaps we or the...

ImanCarrot
11-14-2013, 11:01 AM
What does "re-distribution" mean, exactly?

Uh oh.. he's right, semantically that means taking it off of some people and giving it to others :)

rayworks
11-14-2013, 11:02 AM
technically you are correct, but it would be nice to annouce, said schedule, a bit farther in advance of "scheduled" downtime. just sayin' :)


I would suggest that with every update they just go ahead and announce a scheduled downtime for fixes. We all know that within a day or two there will be a hotfix or something. May as well formalize it.

Grosbeak07
11-14-2013, 11:03 AM
I am not sure. This is such a non issue that I won't be surprised if a HUGE out cry isn't made about one of those words. Perhaps we or the...

And don't forget apologize! Apologize is an admission of guilt, which obviously translates into Turbine intentionally screwed people out of Raider's Boxes and making Beyond the Rift impossible to complete.

Turbine is better off saying nothing, ever.

But then people complain even more.

Grosbeak07
11-14-2013, 11:05 AM
And how many parents have last minute changes because of "scheduled" items that they weren't informed about by kids?

Just because we don't know it, doesn't mean it wasn't scheduled well in advance or even within reasonable notice. Planners should not be held responsible for lack of messenger.

Tell me about it. More than once my kids have come home to say.. "oh I have this TONIGHT". When asked when they knew about it, "Oh, about 2 weeks ago."

Grosbeak07
11-14-2013, 11:07 AM
Any chance the servers will be back up ahead of "schedule". Can I have a goody box? Living in France should be enough to merit this requirement alone but being GMT +1 means for the second time this week I will miss big chunks of play time and have to do normal things like feed the kids and shower etc.

Nah, DDO will just win an award for combating child malnutrition and improving hygiene in France. :)

Dandonk
11-14-2013, 11:10 AM
Shinies and fixes, yay :)

sephiroth1084
11-14-2013, 11:10 AM
This hotfix will address two issues:

An issue with the quest Beyond the Rift that is preventing quest completion.
The re-distribution of the Raider's Reward Box to all characters.


Thanks! Sorry for the relatively short notice.

Was A Small Problem fixed with u20? Are you fixing it now?

lugoman
11-14-2013, 11:12 AM
This hotfix will address two issues:

An issue with the quest Beyond the Rift that is preventing quest completion.
The re-distribution of the Raider's Reward Box to all characters.


Thanks! Sorry for the relatively short notice.

As long as you don't make a habit of fixing stuff quickly!

databass
11-14-2013, 11:22 AM
http://www.thefreedictionary.com/scheduled

technically you are correct, but it would be nice to annouce, said schedule, a bit farther in advance of "scheduled" downtime. just sayin' :)

your tag line

"if life gives you lemons, make lemonade.
if life gives you pickles, well you're screwed. because pickleade sucks."

literally has me crying after reading it!

Thelastsaint
11-14-2013, 11:24 AM
Well kids are fed, I am clean and still no game. I really hope I get a goody bag, did I, did I, did I get one? I hope the forum elves can grant me my little wish for a wash or will they remain wishy washy about their schedules.

Cordovan
11-14-2013, 11:25 AM
The worlds have reopened, and we'll see you in-game!

CaseStringer
11-14-2013, 11:27 AM
I'm in!

Silverleafeon
11-14-2013, 11:27 AM
The worlds have reopened, and we'll see you in-game!

Thank you, we will feast on dragon bacon in your honor....

UurlockYgmeov
11-14-2013, 11:46 AM
This hotfix will address two issues:

An issue with the quest Beyond the Rift that is preventing quest completion.
The re-distribution of the Raider's Reward Box to all characters.


Thanks! Sorry for the relatively short notice.

Bravo! very fast response to that ill-behaved green monkey who was screaming from under neath!

And

OOOOHHH SHINEYS!


It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it". :)

:D

Arienn
11-14-2013, 11:51 AM
Does this mean I can finally get rid of the message in harbor that says 'complete Tavnar Kronnak's quest'?

Galad1
11-14-2013, 11:53 AM
Thank you, we will feast on dragon bacon in your honor....

Hmmm you mean like this : http://ffn.nodwick.com/?p=1222

knightgf
11-14-2013, 12:18 PM
It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to pick them up". :)

I love it when the servers stop working unexpectedly, in a sad, yet funny way. I can see all the staff at Turbine scrambling around like panicked mice trying to figure out what went wrong while at the same time taking calls from customers upset about the sudden outage demanding huge compensation. It puts a grin on my face.

Protasious
11-14-2013, 12:28 PM
This hotfix will address two issues:

An issue with the quest Beyond the Rift that is preventing quest completion.
The re-distribution of the Raider's Reward Box to all characters.


Thanks! Sorry for the relatively short notice.

so any word on the issue with epic Spies In The House? is it able to be completed now or still broken with no response from devs?

Seikojin
11-14-2013, 12:47 PM
That's what it means to *you*. It's not what it means to *us*.

I work in Enterprise IT, I do know what you mean. But it might be worth phrasing it differently for the public audience, you've probably got internal comms to be all technical on, right?

Ooh! Ooh! Or put it in inverted commas and make an official running gag out of it. That's a much better idea.

Er... *embarrassed pause* I'll go away and stop teaching you to suck eggs now.

Or more accurately; It would be nice to be given an hour notice after you guys come in and notice that there is a downtime on the schedule to be done for hotfixes.

Or someone who makes that call should be the one pinging everyone who would make that announcement, and or make that announcement.

However, at the same time, said hat may not have the sole responsibility, and the person who truly does never can make the announcement for security reasons, or there is a group and you can't make the announcement until everyone is there to weigh in (measuring the importance of the hotfixes).

I guess a fix for that would be to have the priority for the fix, or assign one that automatically bypasses the vote protocols; if it is a pri0 or 1 hotfix, as soon as it passes test, schedule and make an announcement. If pri 2 or lower (higher numerically), no need to announce, perhaps just push to patch schedule.
/2cents

Chaios
11-14-2013, 01:35 PM
I work in Enterprise IT, I do know what you mean. But it might be worth phrasing it differently for the public audience, you've probably got internal comms to be all technical on, right?

Where I work its called "controlled" or "uncontrolled"
If the service is down because we brought it down on purpose, it is a controlled event.


It was planned in advance, a developer even mentioned in a previous post that they were going to have a fix for it 'soon'.

The idea of a schedule includes the idea of being planned in advance, it also includes the idea of being announced in advanced, like update 20 was announced in advanced. This downtime wasn't announced in advance therefore it wasn't, in any definition that doesn't include irony, scheduled.

Cordovan
11-14-2013, 02:11 PM
so any word on the issue with epic Spies In The House? is it able to be completed now or still broken with no response from devs?

I will be adding this to the Known Issues shortly. Spies in the House is currently not able to be completed on Epic Hard and Epic Elite difficulty. You should be able to complete it on Epic normal or Heroic difficulties. We'll work on a fix for this for a future update.

Thrudh
11-14-2013, 02:17 PM
Actually I don't even complain about that sematics, I am just upset that I come home from school, decide to finally relax and play a little and BOOM SUPRISE HOPE YOU LIKE IT. I had no expectation of that yesterday and it would have been nice to know that a day 'ahead of time'

Do your homework, slacker.

LadyKoneko
11-14-2013, 03:54 PM
It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it". :)

You mean when the hamsters decide to he lazy and sleep?

Its good to see you in a happy mood.

DelverRootnose1
11-14-2013, 04:19 PM
It's "scheduled" if we purposefully brought the servers down, as opposed to "the servers have unexpectedly fallen on their faces and we're trying to snap them out of it". :)

....Is more than just the use of the word 'Scheduled'. So you scheduled it and let the staff and developers know but didn't let the user community know. So the root of the issue, and why I think people complain about it, is the lack of respect for and communication with the player base.

sephiroth1084
11-14-2013, 04:55 PM
I will be adding this to the Known Issues shortly. Spies in the House is currently not able to be completed on Epic Hard and Epic Elite difficulty. You should be able to complete it on Epic normal or Heroic difficulties. We'll work on a fix for this for a future update.

Okay, and how about A Small Problem, which also cannot be completed on Epic Elite?

Cordovan
11-14-2013, 05:01 PM
....Is more than just the use of the word 'Scheduled'. So you scheduled it and let the staff and developers know but didn't let the user community know. So the root of the issue, and why I think people complain about it, is the lack of respect for and communication with the player base.

The announcement was made to the community within minutes of it being approved in-house, so no, there was no letting staff and developers know but not informing the community. Seriously, though, folks, let's move beyond discussing the definition of the word "Scheduled", it's not really all that relevant. The key issue is that we inform you as quickly as we can, which we did in this case. We could have waited to push the hotfix live, but felt that the fix to Beyond the Rift was important to get out as soon as possible, and today's window made for the best time to do it, so we messaged everyone and proceeded.

patang01
11-14-2013, 05:07 PM
The announcement was made to the community within minutes of it being approved in-house, so no, there was no letting staff and developers know but not informing the community. Seriously, though, folks, let's move beyond discussing the definition of the word "Scheduled", it's not really all that relevant. The key issue is that we inform you as quickly as we can, which we did in this case. We could have waited to push the hotfix live, but felt that the fix to Beyond the Rift was important to get out as soon as possible, and today's window made for the best time to do it, so we messaged everyone and proceeded.

I'm happy it got done.

Splitting hair over words aside.

Theboz
11-14-2013, 05:07 PM
The announcement was made to the community within minutes of it being approved in-house, so no, there was no letting staff and developers know but not informing the community. Seriously, though, folks, let's move beyond discussing the definition of the word "Scheduled", it's not really all that relevant. The key issue is that we inform you as quickly as we can, which we did in this case. We could have waited to push the hotfix live, but felt that the fix to Beyond the Rift was important to get out as soon as possible, and today's window made for the best time to do it, so we messaged everyone and proceeded.

Amen

danotmano1998
11-14-2013, 05:08 PM
Seriously, though, folks, let's move beyond discussing the definition of the word "Scheduled", it's not really all that relevant.

/Signed.

Thanks for the fixes!

Cauthey_No_CCInfo
11-14-2013, 06:15 PM
The announcement was made to the community within minutes of it being approved in-house, so no, there was no letting staff and developers know but not informing the community. Seriously, though, folks, let's move beyond discussing the definition of the word "Scheduled", it's not really all that relevant. The key issue is that we inform you as quickly as we can, which we did in this case. We could have waited to push the hotfix live, but felt that the fix to Beyond the Rift was important to get out as soon as possible, and today's window made for the best time to do it, so we messaged everyone and proceeded.

I work in the industry, and I agree with Cordovan on this. If they tell us about a maintenance window, it is, in fact, scheduled. Prior notice is not really as much a part of this, unless there is a contract with governing SLAs.

As Cordovan stated, the only way it wouldn't be scheduled is if the servers became unavailable (outage) on their own accord, without Turbine intervention.

Cordovan and team: thank you for all that you do!

BOgre
11-14-2013, 08:48 PM
My only wish is that you'd CC that info to the Calendar. Updates, Patches, Hotfixes, Events, ... to me, there NO reason that CCing the Calendar for announcements like that isn't part of your SOP. I'd like to be able to take a quick look at the Calendar and see if anything important is up.

darksol23
11-14-2013, 09:32 PM
My only wish is that you'd CC that info to the Calendar. Updates, Patches, Hotfixes, Events, ... to me, there NO reason that CCing the Calendar for announcements like that isn't part of your SOP. I'd like to be able to take a quick look at the Calendar and see if anything important is up.

Holy ****... *mind blown* There's a calendar (https://www.ddo.com/forums/calendar.php)on the forums?!?!?! In 7+ years I've never noticed that until I just went looking for it... Oh look,November is blank, and the other months don't fare much better. Guess I wasn't missing much this whole time.

jakeelala
11-14-2013, 10:25 PM
this is like a key and peele episode

Hendrik
11-14-2013, 11:36 PM
The announcement was made to the community within minutes of it being approved in-house, so no, there was no letting staff and developers know but not informing the community. Seriously, though, folks, let's move beyond discussing the definition of the word "Scheduled", it's not really all that relevant. The key issue is that we inform you as quickly as we can, which we did in this case. We could have waited to push the hotfix live, but felt that the fix to Beyond the Rift was important to get out as soon as possible, and today's window made for the best time to do it, so we messaged everyone and proceeded.

Thanks Jerry and thanks to the team for the Rift fix and the prompt delivery of the Reward Box!

Sorry you have to deal with such asinine threads like this one today.

Really makes you wonder about people.

Hendrik
11-14-2013, 11:37 PM
My only wish is that you'd CC that info to the Calendar. Updates, Patches, Hotfixes, Events, ... to me, there NO reason that CCing the Calendar for announcements like that isn't part of your SOP. I'd like to be able to take a quick look at the Calendar and see if anything important is up.

Great idea Orge but you cannot expect people to read that when they cannot even read the launcher that is right in front of them...

Heart is in the right place.

Fnordian
11-15-2013, 12:57 AM
I think they should individually text us when the servers are about to go down.

And not some impersonal mass-text, but something nice and customized for each of us. Maybe talking about our characters a little bit or complimenting us on the shiny loot we've recently acquired.

And maybe send flowers too? And cake? (mmm....cake!) And tasty hams? Yes, they should definitely schedule some tasty hams...

But seriously, thanks for the timely updates and fixes! :) Keep up the good work!

BOgre
11-15-2013, 01:39 AM
Great idea Orge but you cannot expect people to read that when they cannot even read the launcher that is right in front of them...

Heart is in the right place.

Whadoo I care if anyone else reads it? :)

edit: hmm, so much for my heart i guess... ;)

Alistina
11-15-2013, 03:17 AM
The announcement was made to the community within minutes of it being approved in-house, so no, there was no letting staff and developers know but not informing the community. Seriously, though, folks, let's move beyond discussing the definition of the word "Scheduled", it's not really all that relevant. The key issue is that we inform you as quickly as we can, which we did in this case. We could have waited to push the hotfix live, but felt that the fix to Beyond the Rift was important to get out as soon as possible, and today's window made for the best time to do it, so we messaged everyone and proceeded.

Thank you Cordovan and rest of the Turbine team for quick fix of delivering boxes.

I said it before in another thread, some people can never be pleased, and they will complain no matter what you do for them so don't worry about it and enjoy the completion of update 20 ;)

Nascoe
11-15-2013, 06:56 AM
The announcement was made to the community within minutes of it being approved in-house, so no, there was no letting staff and developers know but not informing the community. Seriously, though, folks, let's move beyond discussing the definition of the word "Scheduled", it's not really all that relevant. The key issue is that we inform you as quickly as we can, which we did in this case. We could have waited to push the hotfix live, but felt that the fix to Beyond the Rift was important to get out as soon as possible, and today's window made for the best time to do it, so we messaged everyone and proceeded.

Thanks for getting this fix out as soon as possible Cordovan (and the whole team at Turbine) and that yummy box of bacon included :-)

Singular
11-15-2013, 10:04 AM
UPDATE 12:25 PM Eastern: The worlds have reopened, and we'll see you in-game!

The DDO Game Servers will be brought down on Thursday, November 14th from 11:00 - 1:00 PM Eastern (-5 GMT) for a hotfix. Thanks for your patience, and we'll see you back in the game soon!

First, thanks for keeping the game working :)

Second, did some of Feather's item adjustments go through with this hotfix? I'm specifically curious about how spell focus augments will be stacking with other items. If so, I need to get on that! Thanks :)

Seikojin
11-15-2013, 11:54 AM
The announcement was made to the community within minutes of it being approved in-house, so no, there was no letting staff and developers know but not informing the community. Seriously, though, folks, let's move beyond discussing the definition of the word "Scheduled", it's not really all that relevant. The key issue is that we inform you as quickly as we can, which we did in this case. We could have waited to push the hotfix live, but felt that the fix to Beyond the Rift was important to get out as soon as possible, and today's window made for the best time to do it, so we messaged everyone and proceeded.

+1

Failedlegend
11-15-2013, 11:54 AM
The announcement was made to the community within minutes of it being approved in-house, so no, there was no letting staff and developers know but not informing the community. Seriously, though, folks, let's move beyond discussing the definition of the word "Scheduled", it's not really all that relevant. The key issue is that we inform you as quickly as we can, which we did in this case. We could have waited to push the hotfix live, but felt that the fix to Beyond the Rift was important to get out as soon as possible, and today's window made for the best time to do it, so we messaged everyone and proceeded.

Seriously guys Cords right, get over it, it doesn't matter and you guys are flipping out about it and than you wonder why the devs stop talking to us after a while and legitimate complaints and awesome suggestions get lost in the shuffle

unno
11-22-2013, 02:35 AM
many of us are getting booted from cannith when we travel