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View Full Version : Turbine Scheduled Maintenance Monday Oct. 7, 5AM – 12PM Eastern (-4 GMT)



Tolero
10-04-2013, 03:29 PM
All Turbine Game servers, forums, and myaccount.turbine.com will be unavailable on Monday October 7, 2013 from 5:00AM Eastern Time (-4 GMT) until 12:00PM Eastern Time (-4 GMT) for scheduled maintenance.

BOgre
10-04-2013, 08:49 PM
How is it possible that all this time has gone by an there are no replys to this thread???

Ok, so what's the downtime about, where are the release notes, will X, Y, or Z be fixed, why are you doing this downtime right when insert country is having a Bank Holiday, something about VIP and the money we've invested, something about getting reimbursed, something about an extended loot weekend, etc.

LeVerteFae
10-04-2013, 09:07 PM
me thinks Mabar???!!!! hints please????

Grosbeak07
10-04-2013, 09:09 PM
me thinks Mabar???!!!! hints please????

Go re-read the notice. ALL Turbine games and web sites. It's not just DDO :)

EllisDee37
10-04-2013, 09:23 PM
Yep, sounds like no changes, just a system-wide backup or something.

LeVerteFae
10-04-2013, 10:50 PM
opps!!! ahhh well ..... one can hope .....

mons
10-04-2013, 11:12 PM
All Turbine Game servers, forums, and myaccount.turbine.com will be unavailable on Monday October 7, 2013 from 5:00AM Eastern Time (-4 GMT) until 12:00PM Eastern Time (-4 GMT) for scheduled maintenance.



http://i88.photobucket.com/albums/k181/mons_raiders/ScreenShot01900_zps24b8de4c.jpg (http://s88.photobucket.com/user/mons_raiders/media/ScreenShot01900_zps24b8de4c.jpg.html)

Failedlegend
10-05-2013, 08:17 AM
How is it possible that all this time has gone by an there are no replys to this thread???


It's just maintenance my friend, it happens every couple of Mondays.

Stretchicus
10-05-2013, 08:30 AM
Would hope at the very least it's a defrag/maintenance cycle BEFORE they put Mabar up. That'd make sense, seeing as it cripples the servers.

Flavilandile
10-05-2013, 09:33 AM
Would hope at the very least it's a defrag/maintenance cycle BEFORE they put Mabar up. That'd make sense, seeing as it cripples the servers.

Sounds like a regular maintenance.

Now to answer the above quote... it's going to depends on what the servers are running... There's officially no fragmentation on Unix systems as they don't use FAT(32)/NTFS.
On the other hand running a fsck on them in single user mode is good. ( and no it doesn't affect server performance ).

Mabar is crippling the servers because there's a ton of people in the same instance set ( several identical instances with a ton of people in them ).
The server needs to send what every single person from that ton of people do to all the other persons in the same instance.

You have two persons in an instance : The server needs to send the action of 1 person to the other one. If both are acting that two actions sent.
You have 3 persons in an instance : The server needs to send the action of 1 person to two other. If they are all acting the server needs to send 9 actions.
You have 20 person in an instance : The server needs to send the action of 1 person to 19 other. If they are all acting the server needs to send 20² actions ( or 400 actions ).

Now a Typical Maban Instance will hold 100ish people... That's 100² actions to send at the same time, multiply that by the number of Maban Instances to have nightmares about network clogging.
The same is true for The Cove. The Risia Games are more tricky, but it probably goes down to the same problem.
( that's especially true if a given instance type ( say Delera's Graveyard ) is linked to a specific set of physical servers in the game cluster )

Note : I can be wrong on my guesses of the game architecture, and that would make the above points invalid.

BOgre
10-05-2013, 11:53 AM
It's just maintenance my friend, it happens every Monday.

all game worlds and websites go down every monday? Get off the crack dude.

samthedagger
10-05-2013, 07:37 PM
It's just maintenance my friend, it happens every Monday.

No, it happens on Monday about once a month. Not EVERY Monday. That would be rather unnecessary unless Turbine servers are completely overwhelmed, which is hardly the case.

Turbine servers sure could use an upgrade though...

Neouni
10-06-2013, 02:17 AM
Sounds like a regular maintenance.

Now to answer the above quote... it's going to depends on what the servers are running... There's officially no fragmentation on Unix systems as they don't use FAT(32)/NTFS.
On the other hand running a fsck on them in single user mode is good. ( and no it doesn't affect server performance ).

Mabar is crippling the servers because there's a ton of people in the same instance set ( several identical instances with a ton of people in them ).
The server needs to send what every single person from that ton of people do to all the other persons in the same instance.

You have two persons in an instance : The server needs to send the action of 1 person to the other one. If both are acting that two actions sent.
You have 3 persons in an instance : The server needs to send the action of 1 person to two other. If they are all acting the server needs to send 9 actions.
You have 20 person in an instance : The server needs to send the action of 1 person to 19 other. If they are all acting the server needs to send 20² actions ( or 400 actions ).

Now a Typical Maban Instance will hold 100ish people... That's 100² actions to send at the same time, multiply that by the number of Maban Instances to have nightmares about network clogging.
The same is true for The Cove. The Risia Games are more tricky, but it probably goes down to the same problem.
( that's especially true if a given instance type ( say Delera's Graveyard ) is linked to a specific set of physical servers in the game cluster )

Note : I can be wrong on my guesses of the game architecture, and that would make the above points invalid.

That's quite funny if you think they disabled instance 2049 (Kundarak Crafting Hall) to be used for quests for a while because of troubles
and now we get that instance around 29/30 times, maybe more.
And it's still not perfect and may cause rubberbands when someone is crafting heavily

morkahn82
10-06-2013, 07:48 AM
Could you also fix the exploit that some fanbois are able to take the blast charges outta undermine. One wiped our whole citw raid while buffing.

Failedlegend
10-06-2013, 08:07 AM
Could you also fix the exploit that some fanbois are able to take the blast charges outta undermine. One wiped our whole citw raid while buffing.

Lol :P


As for Mabar lag the fact that its level split now should help reduce some of the lag but honestly I've never had issue with lag so I won't be able to test that

mna
10-06-2013, 08:16 AM
Now to answer the above quote... it's going to depends on what the servers are running... There's officially no fragmentation on Unix systems as they don't use FAT(32)/NTFS.

Unix systems (especially with no specific brand name given) may use any number of file system types, some of which are immune to fragmentation and some not. Note, fragmentation is not the only possible source of filesystem-related slowdowns... I have had the "pleasure" of working around one of those other kinds on an old Unix server, some years ago. (It was at root a mismatch of file system type and application architecture. No time to rewrite the application, changed file systems.)


On the other hand running a fsck on them in single user mode is good. ( and no it doesn't affect server performance ).
Well, except that single user mode IS an outage already, on that specific system (hopefully just one node in a cluster).

There are file system types that can have such maintenance performed while "online" but causing a performance hit.


Mabar is crippling the servers because there's a ton of people in the same instance set ( several identical instances with a ton of people in them ).
The server needs to send what every single person from that ton of people do to all the other persons in the same instance.

You have two persons in an instance : The server needs to send the action of 1 person to the other one. If both are acting that two actions sent.
You have 3 persons in an instance : The server needs to send the action of 1 person to two other. If they are all acting the server needs to send 9 actions.
You have 20 person in an instance : The server needs to send the action of 1 person to 19 other. If they are all acting the server needs to send 20² actions ( or 400 actions ).

Now a Typical Maban Instance will hold 100ish people... That's 100² actions to send at the same time, multiply that by the number of Maban Instances to have nightmares about network clogging.
The same is true for The Cove. The Risia Games are more tricky, but it probably goes down to the same problem.
( that's especially true if a given instance type ( say Delera's Graveyard ) is linked to a specific set of physical servers in the game cluster )

Note : I can be wrong on my guesses of the game architecture, and that would make the above points invalid.

There are a bunch of possible points where this kind of lag can happen. Event communication queues being just one of them.

This kind of a game is, in effect, a distributed realtime application. I once worked at a company that had a product sort of like that, except with high availability and expensive outages. In THERE, using DNS for name resolution was thought of an unacceptable risk of latency, and that's not getting into the network architecture we wanted between nodes... which in that case included the "client" nodes.


This game is on the Internet, which is MUCH worse than a dedicated network. I'm quite happy to not have to fix it myself. (Well, I wouldn't actually be averse to doing that kind of work again, if I was suitably compensated...)

GeoffWatson
10-06-2013, 08:17 AM
Could you also fix the exploit that some fanbois are able to take the blast charges outta undermine. One wiped our whole citw raid while buffing.

It could have been a Potion of Wonder, that's one of the possible effects.

Geoff.

Lorianus
10-06-2013, 01:26 PM
Could you also fix the exploit that some fanbois are able to take the blast charges outta undermine. One wiped our whole citw raid while buffing.

A guildy of mine was in that raid (or a raid where exectly the same happend). He told me someone wanted to restore the SP after buffing and clicked potion of wonder instead of SP potion. Both look exactly the same on the hotbar and inventory. The blast is one of the "wonders" that are possible when you drink those.

NCBlade
10-06-2013, 01:37 PM
The Saga's are still not fixed.

Don't be dead at the moment the survivors complete the quest.

If you are the quest will not be counted by the Saga's.

adamkatt
10-06-2013, 08:49 PM
How about tweak to loot tables with this maint. Pretty please.

Trillea
10-06-2013, 09:03 PM
Could you also fix the exploit that some fanbois are able to take the blast charges outta undermine. One wiped our whole citw raid while buffing.

That was most likely a potion of wonder, they can cause that..

morkahn82
10-07-2013, 01:12 AM
That was most likely a potion of wonder, they can cause that..

Well, then fix that. Raid leader told me it was a glitch charge.

Dj_Fisty
10-07-2013, 01:58 AM
Lol :P


As for Mabar lag the fact that its level split now should help reduce some of the lag but honestly I've never had issue with lag so I won't be able to test that

The Mabar lag crashed sarlona server during the test during peak hours (7-11pm EST) and from what i seen the lag has gotten a lot worse from U19. But when mac client support was down ran sooooo smooth.

Wanesa
10-07-2013, 02:26 AM
You have two persons in an instance : The server needs to send the action of 1 person to the other one. If both are acting that two actions sent.
You have 3 persons in an instance : The server needs to send the action of 1 person to two other. If they are all acting the server needs to send 9 actions.
You have 20 person in an instance : The server needs to send the action of 1 person to 19 other. If they are all acting the server needs to send 20² actions ( or 400 actions ).

Now a Typical Maban Instance will hold 100ish people... That's 100² actions to send at the same time, multiply that by the number of Maban Instances to have nightmares about network clogging.
The same is true for The Cove. The Risia Games are more tricky, but it probably goes down to the same problem.
( that's especially true if a given instance type ( say Delera's Graveyard ) is linked to a specific set of physical servers in the game cluster )

Note : I can be wrong on my guesses of the game architecture, and that would make the above points invalid.

You are probably wrong.

1) game doesn't send all actions to all players. It sends updates and it sends them regardless on what players doing.
2) Actions can be grouped. There won't really be 10000 actions, there will be still 100 actions per a time period with list of changes made from last update. And the list can contain only few items (such a toons new positions, state, spells, etc) - it also need to update state of monsters.

Very naive implementation of such protocol is sending state of everyone in the instance in single packet as fast as it possible. This naive protocol doesn't need acknowledge scheme, because any lost packed it soon on later replaced by other packed with fresh update. Without waiting for acknowledge, such a protocol can be very fast and effective. Of course, i don't expect, that DDO uses this naive implementation. There will be a lot of optimizations.

Dreppo
10-07-2013, 04:08 AM
Unix systems (especially with no specific brand name given) may use any number of file system types, some of which are immune to fragmentation and some not. Note, fragmentation is not the only possible source of filesystem-related slowdowns...

Getting off-topic here, but I have to point out that fragmentation is a reality on all file systems, without exception. There's no perfect allocation scheme. Some file systems might proactively defrag themselves, while others might wait for a user-mode application (either a scheduled task or launched on demand by an administrator). Windows, for instance, has a scheduled task that runs once a week that defrags all the volumes. This occurs online, and a file can be defragged even while it is being read/written by another application. So if the Turbine servers are running Windows (I would assume they are, but not necessarily), the downtime is not to defrag them. And note that whether the file system defrags itself or an application initiates it, there is always an I/O impact on the system because data actually needs to be moved. The best time to defrag is when the system is relatively idle.

aavah
10-07-2013, 06:43 AM
The Mabar lag crashed sarlona server during the test during peak hours (7-11pm EST) and from what i seen the lag has gotten a lot worse from U19. But when mac client support was down ran sooooo smooth.

I just so happen to play on mac :( the days it was down totally for me was torture :(

helpfreak
10-07-2013, 06:46 AM
Just to make sure. This is 19 hours and not 7 hours? :O

FalseFlag
10-07-2013, 06:55 AM
Well, then fix that. Raid leader told me it was a glitch charge.

Why presume there is something to fix? Why assume your raid leader knows anything about anything? There is no reason to think this possibility from a PoW is not WAI.

Soulfurnace
10-07-2013, 06:58 AM
Just to make sure. This is 19 hours and not 7 hours? :O
Turbine should use 24 hour time to avoid this.

Our time goes from 11am -> 12pm in an hour.

It then goes from 11pm -> 12 am in an hour. It's, uh.. silly, in my opinion.

Anyway, based off what we've been given, it's 5 hours. Or so we think.

**edit** Oh, my stupidity. 7 hours, not 5.

I, uh.. Oops. I saw "Oct-7" and misread that as hours. In my defence, 7am - 12pm is 5 hours. >.<

westyofoz
10-07-2013, 07:01 AM
I started playing this VIP again about a week ago and this is the second night ruined in a week. It is a public holiday here and I was really looking forward to playing tonight, especially since I convinced my son to join VIP today and now we can't play. I am rather peeved about it. Why can't these 'scheduled' down times be staggered so it isn't the same people having their nights ruined all the time?

Dj_Fisty
10-07-2013, 07:03 AM
I just so happen to play on mac :( the days it was down totally for me was torture :(

Please don't get me wrong, just saying what i have seen and have noticed... I just wish we knew where the lag issue is coming from because not everyone is getting it and we get it at random times.

I trace routed it and it was 1 hop away from main server causing the issue...

I hope this down time fixes the lag / stutter in sarlona before the Mabar event so it won't crash again like during the testing.

:)

Hendrik
10-07-2013, 07:05 AM
Could you also fix the exploit that some fanbois are able to take the blast charges outta undermine. One wiped our whole citw raid while buffing.

Three words;

Potion of Wonder.

Soulfurnace
10-07-2013, 07:07 AM
I started playing this VIP again about a week ago and this is the second night ruined in a week. It is a public holiday here and I was really looking forward to playing tonight, especially since I convinced my son to join VIP today and now we can't play. I am rather peeved about it. Why can't these 'scheduled' down times be staggered so it isn't the same people having their nights ruined all the time?
This is to fix an exploit (highly likely, but Turbine won't confirm - EVER), which was killing the economy of Sarlona. (And reports of others, though I didn't see anything on those.)

Much as I sympathise with you (same boat, all downtimes mess with me)... A duping or cloning exploit kinda needs to be fixed. (Even though they've taken days.)

Oh, and every thread on said exploit has vanished, bar one. I think that's turbines way of saying "shush, we're on it".

shadowdragon00
10-07-2013, 07:08 AM
I started playing this VIP again about a week ago and this is the second night ruined in a week. It is a public holiday here and I was really looking forward to playing tonight, especially since I convinced my son to join VIP today and now we can't play. I am rather peeved about it. Why can't these 'scheduled' down times be staggered so it isn't the same people having their nights ruined all the time?


Amen to that brother...

I have been playing for a few years...

and well 95% of the maintenances.. they all take place during my prime game time... but.. I love the game... enjoy the game and my friends... so I take the bad with the good...

such is life... one day the Devs will think about the entire player base.. not just the home base.. but... well.. until then.. all we can do is wait.. and just consider this night ruined...

rather enjoy when the maintenance or downtime is in the US game time.. and people cry murder and fuss to have the time returned or some sore of " I am sorry " present from Turbine...

Qaliya
10-07-2013, 07:10 AM
The answer is simple: they do maintenance at a time that's both convenient for them and the majority of users. That sucks for the minority but it's not realistic to expect people to come into work at 11 pm to do routine maintenance just to prevent a few people from losing a few hours' worth of play time.

westyofoz
10-07-2013, 07:28 AM
The answer is simple: they do maintenance at a time that's both convenient for them and the majority of users. That sucks for the minority but it's not realistic to expect people to come into work at 11 pm to do routine maintenance just to prevent a few people from losing a few hours' worth of play time.

No, but a shift of a couple hours one way and then next time a shift of a couple of hours the other way would just about half the downtime for said minority and not punish the same minority who are paying the same money as the majority, but for less prime play time. Is that unreasonable? Mine went down at 7 and I would usually play until midnight, so that is 5 hours down time for me, not just a 'few' hours.

shadowdragon00
10-07-2013, 07:40 AM
No, but a shift of a couple hours one way and then next time a shift of a couple of hours the other way would just about half the downtime for said minority and not punish the same minority who are paying the same money as the majority, but for less prime play time. Is that unreasonable? Mine went down at 7 and I would usually play until midnight, so that is 5 hours down time for me, not just a 'few' hours.


I work in a financial services company..

we have to stagger our downtime's and maintenance's not matter how critical or simple.. to spread out the impact, not constantly hit the same client/clients with downtime every single time... or else, they would indeed move to another institution for business..

you should treat all people with the same respect regardless of if they are a mass or a minority... shifting the maintenance 2 hours earlier or later would flex the times, and not kill entire nights of play for those of us not in the US... fair is fair no?

and yea, I know.. the US is the majority, the US rules all... and crushes anyone else... yada yada... But I am drinking my milk.. and one day.. ;)

love the game... thank you for the devs for the love and effort they put in the game... but do us all a favor not in the great US of A.. just slide the downtimes a bit... to allow us NOT in the us... to not be impacted by the maintenances throughout all eternity... kindly...

Charononus
10-07-2013, 07:49 AM
I work in a financial services company..

we have to stagger our downtime's and maintenance's not matter how critical or simple.. to spread out the impact, not constantly hit the same client/clients with downtime every single time... or else, they would indeed move to another institution for business..

you should treat all people with the same respect regardless of if they are a mass or a minority... shifting the maintenance 2 hours earlier or later would flex the times, and not kill entire nights of play for those of us not in the US... fair is fair no?

and yea, I know.. the US is the majority, the US rules all... and crushes anyone else... yada yada... But I am drinking my milk.. and one day.. ;)

love the game... thank you for the devs for the love and effort they put in the game... but do us all a favor not in the great US of A.. just slide the downtimes a bit... to allow us NOT in the us... to not be impacted by the maintenances throughout all eternity... kindly...

We don't care about you

signed
The USA

Qaliya
10-07-2013, 07:49 AM
They do shift the times around to some extent. I've seen shutdowns at 5, 7, 9 and other times. Usually it's mostly in the morning US time, but there are solid business reasons for this, whether people want to accept them or not.

When you use a service based in another country, this is just something you have to deal with. I've had to myself in many cases. It's not ideal, but it's not the end of the world.

And this isn't a financial service.

Sloene
10-07-2013, 07:54 AM
We don't care about you

signed
The USA

I wish we could still give rep :D

Soulfurnace
10-07-2013, 07:55 AM
We don't care about you

signed
The USA
Your country is about as messed up as it gets.

Signed,
Australia. (Fear our spiders.)

Charononus
10-07-2013, 07:57 AM
Your country is about as messed up as it gets.

Signed,
Australia. (Fear our spiders.)

Yup and we will eventually bring all of you down to our level. Give it a few weeks we'll f up everyone elses economy too.

Soulfurnace
10-07-2013, 08:02 AM
Yup and we will eventually bring all of you down to our level. Give it a few weeks we'll f up everyone elses economy too.
Yes, but we still have better beer - and we know how to get drunk better. I'll work on that now.

(Source? Some guy in the US military whom will not be named.)

Eternal_Newbie
10-07-2013, 08:12 AM
We don't care about you

signed
The USA

Haha, This statement is absolutely false !

We all know that the scheduled downtimes are done to allow the maintenance of the NSA spywares embedded in the game in order to analyse DDO chats contents !

The controls are especially reinforced since some are able to take charges away from the undermines...

signed:

The out of USA ppls

westyofoz
10-07-2013, 08:13 AM
They do shift the times around to some extent. I've seen shutdowns at 5, 7, 9 and other times. Usually it's mostly in the morning US time, but there are solid business reasons for this, whether people want to accept them or not.

When you use a service based in another country, this is just something you have to deal with. I've had to myself in many cases. It's not ideal, but it's not the end of the world.

And this isn't a financial service.

You are right it isn't the end of the world, but for some strange reason, when I deal with a business, I expect the same service as everyone else. Evil I know. I am within my rights to complain when I feel short changed. So I have. It will probably be ignored but at least I have passed on my dissatisfaction.

theaddler55
10-07-2013, 08:17 AM
No, it happens on Monday about once a month. Not EVERY Monday. That would be rather unnecessary unless Turbine servers are completely overwhelmed, which is hardly the case.



Just since the OP of this comment got blasted for his 'its just Monday maintenance' post, I thought I would point out we have had 9 'scheduled' down times in the last 9 weeks. That's as far as I went back looking.. but he seems to be close enough. He wasn't even bagging on turbine, just saying its maintenance....

Qaliya
10-07-2013, 08:39 AM
You are right it isn't the end of the world, but for some strange reason, when I deal with a business, I expect the same service as everyone else. Evil I know. I am within my rights to complain when I feel short changed. So I have. It will probably be ignored but at least I have passed on my dissatisfaction.

I perfectly understand how you feel. Not trying to tell you to not be happy or not express your views. Just trying to explain why they do this and why they're not likely to change it...

gravisrs
10-07-2013, 08:45 AM
I bet there are zillions of bottlenecks in Turbine's maintenance procedures.

I was working with lot of huge online services and can't imagine situation where you can't avoid such long service suspensions.

Katana_user
10-07-2013, 08:51 AM
The answer is simple: they do maintenance at a time that's both convenient for them and the majority of users. That sucks for the minority but it's not realistic to expect people to come into work at 11 pm to do routine maintenance just to prevent a few people from losing a few hours' worth of play time.

Nonsense. That is what all IT is paid and paid well FOR. To avoid impact to CUSTOMERS. It requires Turbine ppl responsible to schedule for the absolute minimum of outage, the best time to perform the incident correction, and achieve the absolute maximum of positive impact. Simply put, if that isn't occurring it's Turbines' choice to let it occur where it disrupts a larger segment of our population.

Grosbeak07
10-07-2013, 09:04 AM
I bet there are zillions of bottlenecks in Turbine's maintenance procedures.

I was working with lot of huge online services and can't imagine situation where you can't avoid such long service suspensions.

Especially since this downtime also includes Lotro as well.

Cyndder
10-07-2013, 09:12 AM
I bet there are zillions of bottlenecks in Turbine's maintenance procedures.

I was working with lot of huge online services and can't imagine situation where you can't avoid such long service suspensions.


Well as mentioned earlier this is not just a DDO outage by all of Turbine. So this would lend one to believe--speculation here...but with some background in the field--that they are potentially making maint. updates to the authentication servers which potentially require updates to the underlying commercial software. For example moving from oracle 10 to oracle 11 in order to update XXX service to version 9 and avoid this unspecified potential security compromise. IF the authentication servers are shared across the product base (DDO, LOTR, website, etc) then the only real way of dealing with the change is to go with a complete outage...even with clustered systems.

Qaliya
10-07-2013, 09:16 AM
Nonsense. That is what all IT is paid and paid well FOR. To avoid impact to CUSTOMERS. It requires Turbine ppl responsible to schedule for the absolute minimum of outage, the best time to perform the incident correction, and achieve the absolute maximum of positive impact. Simply put, if that isn't occurring it's Turbines' choice to let it occur where it disrupts a larger segment of our population.

There is no way to avoid impacting "CUSTOMERS!" when you do maintenance. So you do it in such a way as to not impact as many "CUSTOMERS!" as possible. Doing it in the morning US time means they are both doing it when their people are supposed to be working and when 95% of their likely "CUSTOMERS!" are not playing. So deal with it.

Bloodrow
10-07-2013, 09:16 AM
At some point Turbin might consider runing a copy of the servers and doing updates on them, then replacing those servers and updating the others, this would not be to hard just costley at one point, the inital point of adding the same amount of servers to the system.

Cyndder
10-07-2013, 09:31 AM
I work in a financial services company..

we have to stagger our downtime's and maintenance's not matter how critical or simple.. to spread out the impact, not constantly hit the same client/clients with downtime every single time... or else, they would indeed move to another institution for business..

you should treat all people with the same respect regardless of if they are a mass or a minority... shifting the maintenance 2 hours earlier or later would flex the times, and not kill entire nights of play for those of us not in the US... fair is fair no?

and yea, I know.. the US is the majority, the US rules all... and crushes anyone else... yada yada... But I am drinking my milk.. and one day.. ;)

love the game... thank you for the devs for the love and effort they put in the game... but do us all a favor not in the great US of A.. just slide the downtimes a bit... to allow us NOT in the us... to not be impacted by the maintenances throughout all eternity... kindly...

Financial institutions and on-line games are two different beasts (apples and oranges). First off Financial institutions will tend to have multiple points of presence so if an upgrade has to be done say in Boston the servers in London are still up and the traffic is re-routed. Also they tend to group access based upon the closest point of presence for speed of service. On-line games don't typically have a distributed installation--they are all in the same building so single points of failure are abound; power outage in the city...game is down. As I've stated in the past large maintenance activities like this is usually an all hands on deck and as they want fewer mistakes they want those people rested so those start times are at the beginning of the day...so when $hit hits the fan and the outage is extended you don't have half your crew trying to pick up kids from daycare or make that date with a significant other interfering with your customer base (too much). Financial institutions designs are (if they are smart) setup with a lot of redundancy--especially if they are international companies.

Ashlayna
10-07-2013, 09:31 AM
Your country is about as messed up as it gets.

Signed,
Australia. (Fear our spiders.)

No! But I will fear your salt water crocs.


I bet there are zillions of bottlenecks in Turbine's maintenance procedures.

I was working with lot of huge online services and can't imagine situation where you can't avoid such long service suspensions.

It's funny you say this, since every MMO I've ever played, regardless of who was running it from where had downtimes like this for maintenance on a regular basis. I guess no gaming companies know how to run networks?

BOgre
10-07-2013, 09:36 AM
Nonsense. That is what all IT is paid and paid well FOR. To avoid impact to CUSTOMERS. It requires Turbine ppl responsible to schedule for the absolute minimum of outage, the best time to perform the incident correction, and achieve the absolute maximum of positive impact. Simply put, if that isn't occurring it's Turbines' choice to let it occur where it disrupts a larger segment of our population.

IT paid Well. hah. Good one.

Rynehawk
10-07-2013, 09:37 AM
So, yeah, are servers supposed to be up? I got on but it's awful lonely......hesitant to go do anything for fear of just getting booted again.

Cyndder
10-07-2013, 09:40 AM
At some point Turbin might consider runing a copy of the servers and doing updates on them, then replacing those servers and updating the others, this would not be to hard just costley at one point, the inital point of adding the same amount of servers to the system.

Actually it is harder than you think; it is not just the hardware but also doubling your software licences and maintenance fees; then a lot of it depends on design--if LOTR and DDO share the same authentication servers and DDO is going down for an upgrade while LOTR is not then you have to deal with security certificates, IP routing tables (internally and externally if it is your centralized point of presence being upgraded), etc. That solution would have to have been designed in from the beginning or as part of a major overhaul of the game. In short, not as simple as a second set of hardware.

andrul
10-07-2013, 10:10 AM
I'm in the US, I'm VIP, and I work evenings so I'm affected by the downtime. But I'm not going to end my subscription because they need to do some maintenance. Yeah, I had forgotten about the downtime this morning so was disappointed when I couldn't log in but hey, I know how to read so pulled out a book and enjoyed myself anyways. Oh, and if anyone's checking in here apparently they're back up early so have fun!

totalmir
10-07-2013, 10:10 AM
They need to start doing this in night shifts.Seven hours?Fine,do it from 0:00 to 7:00.Nothing unheard of.Taking a **** on European play time is unacceptable.Europe has well over half a billion inhabitants,and half of my server (Argo) is European.What is really weak is that they had a downtime just a few days ago,why the hell didn't they do the maintenance then?!

AzB
10-07-2013, 10:30 AM
I'm in the US, I'm VIP, and I work evenings so I'm affected by the downtime. But I'm not going to end my subscription because they need to do some maintenance. Yeah, I had forgotten about the downtime this morning so was disappointed when I couldn't log in but hey, I know how to read so pulled out a book and enjoyed myself anyways. Oh, and if anyone's checking in here apparently they're back up early so have fun!


This. Reading a book is a great suggestion. Getting off your fat backside and going outside for a couple hours wouldn't hurt anyone either. (Unless you live in Australia and run into one of their deadly spider/snake/croc/wimmens and die)

It's fascinating that very few people seem to understand that no matter when they schedule maintenance it's going to upset someone. But I suppose if you're the center of your own universe, that's all that really matters.

HernandoCortez
10-07-2013, 10:56 AM
IT paid Well. hah. Good one.

Yikes, thats why I'm outta IT!

WHOA! Worlds are up! What a nice surprise...

voodoogroves
10-07-2013, 10:58 AM
It's fascinating that very few people seem to understand that no matter when they schedule maintenance it's going to upset someone. But I suppose if you're the center of your own universe, that's all that really matters.

Yes.

http://loldamn.com/wp-content/uploads/2012/06/inspirational-quotes-homer-simpsons.jpg

Kalil
10-07-2013, 11:20 AM
OK .. So som ppl have said that the worlds are up .. but when I log in they are all closed. Anybody got any ideas?

Qaliya
10-07-2013, 11:22 AM
They need to start doing this in night shifts.Seven hours?Fine,do it from 0:00 to 7:00.Nothing unheard of.Taking a **** on European play time is unacceptable.

The maintenance was done at 11 am. That's anywhere between 4 and 6 pm European time -- well before prime playing hours. And still, people whine.

I love this attitude that Turbine should screw up an entire work week for its whole company by making them come in to work in the middle of the night, all because of a handful of primadonnas who can't find something else to do for a few hours.

Postumus
10-07-2013, 11:31 AM
I'm in the US, I'm VIP, and I work evenings so I'm affected by the downtime. But I'm not going to end my subscription because they need to do some maintenance. Yeah, I had forgotten about the downtime this morning so was disappointed when I couldn't log in but hey, I know how to read so pulled out a book and enjoyed myself anyways.


I logged on early this morning to play before work. Servers down. Looked at youtube videos and got caught up on my email. Wasn't really a big deal.


I honestly think getting upset, I mean actually experiencing anger that lasts longer than 30 seconds because I can't log into a game is a sign of addiction and a clear signal that I need to get out of the house and do something else.

Powskier
10-07-2013, 02:44 PM
It could have been a Potion of Wonder, that's one of the possible effects.

Geoff.

Thx 4 info!

erikwd6878
10-07-2013, 04:10 PM
They need to do an update that makes DDO compatible with windows 8. I'm sure there are lots of people running it. I still can't get it to work on mine. Have tried every suggestion I've found.

andrul
10-07-2013, 05:00 PM
They need to do an update that makes DDO compatible with windows 8. I'm sure there are lots of people running it. I still can't get it to work on mine. Have tried every suggestion I've found.

I hadn't heard of any problems running DDO under Windows 8. What did they have to say in the support forum (https://www.ddo.com/forums/forumdisplay.php/55-Windows-PC-Technical-Assistance)?

westyofoz
10-07-2013, 06:47 PM
I'm in the US, I'm VIP, and I work evenings so I'm affected by the downtime. But I'm not going to end my subscription because they need to do some maintenance. Yeah, I had forgotten about the downtime this morning so was disappointed when I couldn't log in but hey, I know how to read so pulled out a book and enjoyed myself anyways. Oh, and if anyone's checking in here apparently they're back up early so have fun!

Reading and understanding are two different things. No one said anything about ending subscriptions, btw I am a published author, I know how to read. Those in my time zone aren't complaining about the need for maintenance, we are complaining about the need for it to be done at the same time every time effecting the same people.

Kalil
10-07-2013, 07:03 PM
I need some help if anybody can. I've been trying to get in to the game all day. I have the client downloaded. After I log in, I have to pick a server. It lists 7 servers and they all say closed. They have been like this all day. If I cant find some way to play this game I'm gonna just say forget it. Somebody please help.

BOgre
10-08-2013, 02:03 AM
How is it possible that all this time has gone by an there are no replys to this thread???

Ok, so what's the downtime about, where are the release notes, will X, Y, or Z be fixed, why are you doing this downtime right when insert country is having a Bank Holiday, something about VIP and the money we've invested, something about getting reimbursed, something about an extended loot weekend, etc.

Okay, I did forget to mention the part about panic cuz the servers weren't up exactly on time, but besides that, looks like the thread was covered in post #2. Guess I've officially been here long enough to not be "new" anymore.

Ginarrbrik
10-08-2013, 04:29 PM
Could you also fix the exploit that some fanbois are able to take the blast charges outta undermine. One wiped our whole citw raid while buffing.

Is that the same exploit that allows fanbois to take the shavarath blades out of shroud too!?! ;D