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View Full Version : Scheduled Server Downtime: 6:00 AM - 1:00 PM Eastern (-4 GMT) Monday, September 23rd



Cordovan
09-20-2013, 02:36 PM
UPDATE 3:22 PM Eastern (-4 GMT): The DDO Store is once again available. Thanks!

UPDATE 12:16 PM Eastern (-4 GMT): At this time the game worlds are open, but the DDO Store is not yet available. Thanks for your patience!

The DDO Game Servers will be brought down on Monday, September 23rd from 6:00 AM - 1:00 PM Eastern (-4 GMT) for an update to the game. Thanks for your patience, and we'll see you back in the game soon!

NOTE: The update is Update 19 Patch 2. This downtime is a bit longer than usual due to some web site and systems maintenance that will also be taking place. Due to this maintenance, it is likely that the web site will be unavailable during much of the downtime on Monday. Players wishing to know the latest status during the update are encouraged to visit us on Facebook (https://www.facebook.com/DDOUnlimited) or Twitter (https://twitter.com/ddounlimited). We will try to get the Release Notes posted during the downtime, but our success in that effort will depend somewhat on web site availability. Thanks!

Havok.cry
09-20-2013, 03:49 PM
Cool! Thanks for the explanation, it is much appreciated. Can't wait to get back into the church and the cult!

psykopeta
09-20-2013, 05:41 PM
The DDO Game Servers will be brought down on Monday, September 23rd from 6:00 AM - 1:00 PM Eastern (-4 GMT) for an update to the game. Thanks for your patience, and we'll see you back in the game soon!

NOTE: The update is Update 19 Patch 2. This downtime is a bit longer than usual due to some web site and systems maintenance that will also be taking place. Due to this maintenance, it is likely that the web site will be unavailable during much of the downtime on Monday. Players wishing to know the latest status during the update are encouraged to visit us on Facebook (https://www.facebook.com/DDOUnlimited) or Twitter (https://twitter.com/ddounlimited). We will try to get the Release Notes posted during the downtime, but our success in that effort will depend somewhat on web site availability. Thanks!

pls cordovan, could you post in the thread

https://www.ddo.com/forums/showthread.php/426066-Not-buying-anymore-Ottos-boxes-until-a-TR-Bypass-timer-is-sold!

to confirm if it's true that with LR you don't reset the TR timer? if that goes live i think you'll sell far less otto's than used to (i know you are gonna reduce the TR timer when u20 hits live, could you please don't modify that important part of the TR/otto's until u20 is released?)

Charononus
09-20-2013, 05:47 PM
pls cordovan, could you post in the thread

https://www.ddo.com/forums/showthread.php/426066-Not-buying-anymore-Ottos-boxes-until-a-TR-Bypass-timer-is-sold!

to confirm if it's true that with LR you don't reset the TR timer? if that goes live i think you'll sell far less otto's than used to (i know you are gonna reduce the TR timer when u20 hits live, could you please don't modify that important part of the TR/otto's until u20 is released?)

pretty sure that went live u19 or u19p1, not 100% on it though.

Archangel_666
09-20-2013, 06:07 PM
I take it the fact that Cannith Challenge Ranged Weapons are broken on Lamm is irrelevant and this patch will go ahead regardless?

https://www.ddo.com/forums/showthread.php/426039-Ranged-combat-appears-to-be-broken

psykopeta
09-20-2013, 07:30 PM
pretty sure that went live u19 or u19p1, not 100% on it though.

like i posted in the thread, i tr'ed this same month and could use the lr to reset the tr timer

psykopeta
09-21-2013, 06:55 PM
another guy confirmed that this wednesday did tr+lr

cordovan pls, any answer? u19,2 is gonna be the doomday!!!XD

redraider
09-22-2013, 06:57 PM
The DDO Game Servers will be brought down on Monday, September 23rd from 6:00 AM - 1:00 PM Eastern (-4 GMT) for an update to the game. Thanks for your patience, and we'll see you back in the game soon!

NOTE: The update is Update 19 Patch 2. This downtime is a bit longer than usual due to some web site and systems maintenance that will also be taking place. Due to this maintenance, it is likely that the web site will be unavailable during much of the downtime on Monday. Players wishing to know the latest status during the update are encouraged to visit us on Facebook (https://www.facebook.com/DDOUnlimited) or Twitter (https://twitter.com/ddounlimited). We will try to get the Release Notes posted during the downtime, but our success in that effort will depend somewhat on web site availability. Thanks!

I sure hope you are fixing the login issue where half the servers come up "down" every time.

This is another fail on systems design you need to fix.

Seems to happen ALOT on premium accounts as compared to vip. I have both and on the premium its a nasty occurance just too often.

Ykt
09-23-2013, 07:59 AM
I sure hope you are fixing the login issue where half the servers come up "down" every time.

This is another fail on systems design you need to fix.

Seems to happen ALOT on premium accounts as compared to vip. I have both and on the premium its a nasty occurance just too often.

I have premium accounts and it never happened to me.

Tolero
09-23-2013, 11:16 AM
At this time the game worlds are open, but the DDO Store is not yet available. Thanks for your patience!

kataries
09-23-2013, 11:52 AM
pretty sure that went live u19 or u19p1, not 100% on it though.

sorry this games broken more than it works I want money back and my accounts closed after a month of posting sending in for help but nothing got fixed only got crappy ... then when I tell ingame support just fix the ****ing **** and stop giving me excuses they go and ban me not I don't want too spend 200 bucks a month here I wanna spend it else were now if their is going too be an issues with you returning my money that's find ill just see you in court instead ive tried to find a way to end this account but your ban on me had made it too were I cant do this witch not you have my credit card information and will auto take from it so just end this account and return my money.

Mythrys
09-23-2013, 11:57 AM
sorry this games broken more than it works I want money back and my accounts closed after a month of posting sending in for help but nothing got fixed only got crappy ... then when I tell ingame support just fix the ****ing **** and stop giving me excuses they go and ban me not I don't want too spend 200 bucks a month here I wanna spend it else were now if their is going too be an issues with you returning my money that's find ill just see you in court instead ive tried to find a way to end this account but your ban on me had made it too were I cant do this witch not you have my credit card information and will auto take from it so just end this account and return my money.

*This game is broken more often than working smoothly. I would like my money back and my accounts closed; I've spent a month posting, sending in for help, but nothing was fixed. As it got worse, I was extremely rude to the in-game support staff, and they had the audacity to ban me for it. I want my $200/month back, and I will choose to spend it somewhere else. If there are issues with that, I will see you in court. I've tried to find a way to close my account, but due to the ban I have been unable to close it. You are still taking a monthly fee from my card despite my requests to close my account, so please take this post as my request to close my account and return the money I've spent on this game.

Soljargon
09-23-2013, 12:06 PM
*This game is broken more often than working smoothly. I would like my money back and my accounts closed; I've spent a month posting, sending in for help, but nothing was fixed. As it got worse, I was extremely rude to the in-game support staff, and they had the audacity to ban me for it. I want my $200/month back, and I will choose to spend it somewhere else. If there are issues with that, I will see you in court. I've tried to find a way to close my account, but due to the ban I have been unable to close it. You are still taking a monthly fee from my card despite my requests to close my account, so please take this post as my request to close my account and return the money I've spent on this game.

I have been playing this game for 7.5 years roughly. In my experience the game servers are rarely down, maintenance is usually only for 3 to 6 hours and during a time when few people play anyway, and the staff have always been super helpful.

Your comments and a demand for a refund therefore is, in my humble opinion, a complete fabrication. Maybe you do want your money back, but your reasons are likely because you have a hostile personality and get annoyed at every little thing way too easily.

(Note: I do see you posted that comment in 2009, so my reply 6 years later is probably pointless.)

Havok.cry
09-23-2013, 12:08 PM
I have been playing this game for 7.5 years roughly. In my experience the game servers are rarely down, maintenance is usually only for 3 to 6 hours and during a time when few people play anyway, and the staff have always been super helpful.

Your comments and a demand for a refund therefore is, in my humble opinion, a complete fabrication. Maybe you do want your money back, but your reasons are likely because you have a hostile personality and get annoyed at every little thing way too easily.

(Note: I do see you posted that comment in 2009, so my reply 6 years later is probably pointless.)
You quoted the wrong guy. The guy you quoted was doing some editing for the post you wanted to quote. Also, his join date is 2009, but his post was today.

cdbd3rd
09-23-2013, 12:38 PM
...then when I tell ingame support just fix the ****ing **** and stop giving me excuses they go and ban me ...


Cussing out Support tech = ban?

WAI.

See also: Don't discuss Fight Clubâ„¢.


I suggest walking away for a while and letting the adrenaline settle a bit. *shrug*

Kirous
09-23-2013, 12:57 PM
I take it the fact that Cannith Challenge Ranged Weapons are broken on Lamm is irrelevant and this patch will go ahead regardless?

https://www.ddo.com/forums/showthread.php/426039-Ranged-combat-appears-to-be-broken

And.... it's in live now. I can confirm this with the my Epic Calomel Banded Heavy Repeater, my ex-main weapon, which now does zero damage, and does not automatically load ammo. Thanks for listening.

loucfirr
09-23-2013, 01:18 PM
And.... it's in live now. I can confirm this with the my Epic Calomel Banded Heavy Repeater, my ex-main weapon, which now does zero damage, and does not automatically load ammo. Thanks for listening.

Well in their defense they were quick to fix the bug that benefited the players by allowing them to craft a cannith challenge item to min lvl 1! A bug they introduced when making it so you could not lower a cannith challenge item min lvl by 2.

Havok.cry
09-23-2013, 01:24 PM
And.... it's in live now. I can confirm this with the my Epic Calomel Banded Heavy Repeater, my ex-main weapon, which now does zero damage, and does not automatically load ammo. Thanks for listening.
Did you test it without an active runearm? My rune arm makes my repeater display this behavior when I have the auto charge feat toggled on, but stops doing it when I toggle that feat off and discharge the rune arm.

Kirous
09-23-2013, 01:42 PM
Did you test it without an active runearm? My rune arm makes my repeater display this behavior when I have the auto charge feat toggled on, but stops doing it when I toggle that feat off and discharge the rune arm.

Yes, it doesn't work even without a runearm. On Lamannia people reported it affected Cannith challenge bows also. Other repeaters/bows seem to work though so we don't need to throw mobs with sticks and stones.

KingKoz
09-23-2013, 01:53 PM
You quoted the wrong guy. The guy you quoted was doing some editing for the post you wanted to quote. Also, his join date is 2009, but his post was today.

and you referenced the wrong person. Kataries was the original poster and according to what I see, he joined May 2013.....

KingKoz
09-23-2013, 02:01 PM
sorry this games broken more than it works I want money back and my accounts closed after a month of posting sending in for help but nothing got fixed only got crappy ... then when I tell ingame support just fix the ****ing **** and stop giving me excuses they go and ban me not I don't want too spend 200 bucks a month here I wanna spend it else were now if their is going too be an issues with you returning my money that's find ill just see you in court instead ive tried to find a way to end this account but your ban on me had made it too were I cant do this witch not you have my credit card information and will auto take from it so just end this account and return my money.

if you want your accounts ended, just logon to the website (or game) and cancel your subscription and/or remove your payment info.

$200 a month?? That's odd because the game only costs $15/month, $30/3 months, there is a 6months sub and a yearly subscription which is only $100/year.

GM have no control over the game (for what you are complaining about). If you have issues with account services, call customer service. If you come across issues with the game as you are playing, submit a bug report. it's that simple!

moomooprincess
09-23-2013, 02:21 PM
Kataries

Said this not too long ago

"SORRY....im a true gamer I don't want xp I don't earn I don't wanaa skip any lvls I wanna play them all in every life play every raid own every pet be every class and play every race but I sure don't wanna cheat I pay a lot too enjoy the game no race thru it like a crack head I wanna enjoy all the lvls in everylife cause each life and destiny is different people race thru a dungeon like their a camp but they miss they joy of dnd the love for the game understanding each class and race and how the fates intertwine the endless possibilities I will spend hours in one dungeon if it means a flawless and most don't impress me with the cheap game play ive seen some do on orion server or any I will always enjoy this game and many more expansion packs too come"

http://myaccount.turbine.com

Of course, it is down right now. :p

You should be able to log into that site and cancel your credit card. Enjoy DC Universe.

Cordovan
09-23-2013, 02:23 PM
The DDO Store is once again available.

drathdragon
09-23-2013, 02:49 PM
WUT ? :@

http://i40.tinypic.com/10wurrs.jpg

Maelwyn
09-23-2013, 03:17 PM
And.... it's in live now. I can confirm this with the my Epic Calomel Banded Heavy Repeater, my ex-main weapon, which now does zero damage, and does not automatically load ammo. Thanks for listening.

The Epic Elemental Longbow of Earth is also broken now. It does the animation like you are shooting arrows, but no arrows actually fire. If you shoot at a wall or the ground you will not see arrows sticking in the target. Would the devs please fix this so that my archer can use her favorite weapon?

DocMemory
09-23-2013, 03:35 PM
I purchased the Shadowfell expansion but can't apply the code until the myaccount page comes back up. Any ETA on when it will be back up?

EckmanCA
09-23-2013, 03:36 PM
...We will try to get the Release Notes posted during the downtime, but our success in that effort will depend somewhat on web site availability... It would be useful to know what was fixed/changed before we spend too much time in game finding out. Please post them. Thanks.

Drwaz99
09-23-2013, 03:38 PM
It would be useful to know what was fixed/changed before we spend too much time in game finding out. Please post them. Thanks.

https://www.ddo.com/forums/showthread.php/426320-Update-19-Patch-2-Release-Notes-Now-Available#post5110217

Havok.cry
09-23-2013, 03:38 PM
and you referenced the wrong person. Kataries was the original poster and according to what I see, he joined May 2013.....
I did not reference the wrong person. I was talking to the person I quoted about the person they quoted, who was not kataries, even though it should have been, because the person I quoted, himself quoted mythrys, who had edited Kataries post with punctuation, capitalization and the replacement of astrisks with real words. The person I quoted, himself quoted mythrys' edit job and responded to it as if it was mythrys' own view-on-things/problem. The person he (he being the person I quoted) quoted's start date was 2009.

Miow
09-23-2013, 04:35 PM
Ya broke my Cannith challenge earth bow. Thanks a lot apparently now i'm firing blanks.

Havok.cry
09-23-2013, 04:52 PM
Thanks a lot apparently now i'm firing blanks.
So many funny things to say to this I am having a hard time deciding.

katz
09-23-2013, 05:18 PM
sorry this games broken more than it works I want money back and my accounts closed after a month of posting sending in for help but nothing got fixed only got crappy ... then when I tell ingame support just fix the ****ing **** and stop giving me excuses they go and ban me not I don't want too spend 200 bucks a month here I wanna spend it else were now if their is going too be an issues with you returning my money that's find ill just see you in court instead ive tried to find a way to end this account but your ban on me had made it too were I cant do this witch not you have my credit card information and will auto take from it so just end this account and return my money.


odd. i saw you online plenty... always complaining in harbor or marketplace chat. meh

also... how the **** were you spending $200 a month? O.o monthy fee is $15. as low as $10 if you buy up a year at a time. anything else beyond that would have to have been point buys. sorry. the points are yours. also... there are no re-occurring point buy charges. just... wow.... i'm not even sure... o.O

Cordovan
09-23-2013, 05:37 PM
Myaccount.turbine.com is now available. Thank you for your patience.

LXP
09-23-2013, 05:45 PM
sorry this games broken more than it works I want money back and my accounts closed after a month of posting sending in for help but nothing got fixed only got crappy ... then when I tell ingame support just fix the ****ing **** and stop giving me excuses they go and ban me not I don't want too spend 200 bucks a month here I wanna spend it else were now if their is going too be an issues with you returning my money that's find ill just see you in court instead ive tried to find a way to end this account but your ban on me had made it too were I cant do this witch not you have my credit card information and will auto take from it so just end this account and return my money.

I wonder if this guy ever realised that

- there is an official channel for requests like this,
- this is a community forum and thus NOT the proper place for it,
- rudeness and improper/incorrect language never help,
- there are things like ToS which pretty much make his request null and void anyway.

*facepalm*

knightgf
09-23-2013, 09:03 PM
- rudeness and improper/incorrect language never help,


I find that whenever people, including myself, are angry over the sloppy coding that causes the numerous bugs in this game, it can actually help fix problems if done right. Humans tend to be more creative when experiencing negative emotions.

xMund
09-23-2013, 09:15 PM
I just wanted to say thank you for an exceptionally well-handled downtime. Thank you for advertising longer than usual and thank you for allowing yourselves enough time to do what needed to be done. I look forward to trying it all out later today.

mystic586
09-24-2013, 01:56 AM
Hey guys.....any new updates on when the cannith challenge ranged weapons will be fixed? Even just an "oops, we screwed up" would be better than no response at all.

MichelOue
09-24-2013, 07:41 AM
The down time was a enjoyed, the developer work was amazing. Socrates would from time to time get beat up by the crowd he preached to: "they do not understand, would I ensue an ass (donkey) for kicking me...") It still hurt like pacifism.

So if it's free there has to be some propaganda behind it to promote NSA or some other paranoid delusion, cheers Warner Brothers. DDO, Turbine, Coca cola, Atari, Wizards of the coast. I recommend the game although to linear and no enough ((after life Gore) with zombies)...yet ;)

Requests Official list:

- capuchin monkey, on leash to characters neck (charisma modifier, or diaper thrower)
-relics, that talk and cast (few words of advice would not be bad for some younglings)
-more dammed objects with hilarious outcomes, the howling gloves of detection (just howls)
-the illusionist (all shadow plaay in public areas, make users look bad for a while (modifiers DM random, or specific challenges to dispel)
-nnnon Linear story lines ( I remember TSR ( the first maze that came to life str8 off the restaurant place mat! Dadalus) haha anal logic : it's still 32 feet although it's twisted up... mazes are not story lines)

Oh yeah and more parties around the world :)

Veriden
09-24-2013, 09:17 AM
So many funny things to say to this I am having a hard time deciding.


I'll start, "That is what she said."

andrul
09-25-2013, 10:02 PM
Kataries

Said this not too long ago

...You should be able to log into that site and cancel your credit card. Enjoy DC Universe.


Hey, let's not be insulting DCU by suggesting it's better for him. I like that game too :)

On another note, I'm reading through threads trying to find out if anyone else has been experiencing bad connection issues since the patch. I can play for a couple minutes then start dropping packets until it disconnects completely. Happens on every server I tried, and no other games (Marvel Heroes, DCU, Neverwinter) seem to be affected. I did install a new graphics card (EVGA Nvidia GeForce GTXZ 660) on Tuesday, but had noticed some connection issues when I played for a short period on Monday night.

lyrecono
09-26-2013, 02:37 AM
Yes the quality of the updates are getting worse, more stuf does get broken (and as luck has it, fixed again).
i understand the anger over this, lately i point these out on the forum after (nearly?) 6+ years of lurking on the forums, in what even i call walking along a fine line along decent language, atleast i use an old dual box account, biggest impact is loosing a few openers. so far it has been fine.
Problem is that your way of saying it took it a bit to far (however right you were). these people who's help you require do have ego's, you bruised theirs. Never Bruise theirs unless you have a bigger stick (the rules/law on your side).

Back to the isues,

I have posted several comments over several treads on the U19 lag.
After some deducting the only result we found was that the lag came from turbines end.
After the last update the lag seems to be shorter and slightly less frequent for me.


Prior to U19 i rarely had lag, usualy in certain spots:eg shroud part1 before the chests, places where everybody has that.
pc:
I7 6core, 32 gig ddr3 ram, 64 gig ssd for windows, 64 gig ssd for DDO all other stuff is on a 4 terabyte HD with a 32 gig ssd funtioning as a buffer memory, being used for thrash, so the windows/ddo ssd stays clean,
2X readon HD7970's vid cards Sisco prof modem working fine (and the list goes on, i'm prety sure the hard ware is not to slow)

After some testing by a network nerd friend of mine (his job is network and related programming), he concluded the lag realy seems to come from the server side of things.

zaphear
09-26-2013, 09:43 AM
Yes the quality of the updates are getting worse, more stuf does get broken (and as luck has it, fixed again).
i understand the anger over this, lately i point these out on the forum after (nearly?) 6+ years of lurking on the forums, in what even i call walking along a fine line along decent language, atleast i use an old dual box account, biggest impact is loosing a few openers. so far it has been fine.
Problem is that your way of saying it took it a bit to far (however right you were). these people who's help you require do have ego's, you bruised theirs. Never Bruise theirs unless you have a bigger stick (the rules/law on your side).

Back to the isues,

I have posted several comments over several treads on the U19 lag.
After some deducting the only result we found was that the lag came from turbines end.
After the last update the lag seems to be shorter and slightly less frequent for me.


Prior to U19 i rarely had lag, usualy in certain spots:eg shroud part1 before the chests, places where everybody has that.
pc:
I7 6core, 32 gig ddr3 ram, 64 gig ssd for windows, 64 gig ssd for DDO all other stuff is on a 4 terabyte HD with a 32 gig ssd funtioning as a buffer memory, being used for thrash, so the windows/ddo ssd stays clean,
2X readon HD7970's vid cards Sisco prof modem working fine (and the list goes on, i'm prety sure the hard ware is not to slow)

After some testing by a network nerd friend of mine (his job is network and related programming), he concluded the lag realy seems to come from the server side of things.

Baffles me how many lag problems we have..Since this game is owned BY A FREAKING ISP.

LXP
10-08-2013, 05:14 PM
I find that whenever people, including myself, are angry over the sloppy coding that causes the numerous bugs in this game, it can actually help fix problems if done right. Humans tend to be more creative when experiencing negative emotions.

From my own experience, I have to object - about negative experiences increasing creativity. Quite the contrary. Just my 2 cents, of course, from 30 years of freelance programming.