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View Full Version : Scheduled Server Downtime: 7:00 AM - 10:00 AM Eastern (-4 GMT) Wednesday, August 21st



Cordovan
08-20-2013, 03:43 PM
UPDATE (10:44 Eastern): The worlds have reopened. Enjoy!

UPDATE: The downtime has been extended until 11:00 AM Eastern (-4 GMT).

The DDO Game Servers will be brought down on Wednesday, August 21st from 7:00 - 10:00 AM Eastern (-4 GMT) for a hotfix. Thanks for your patience, and we'll see you back in the game soon!

The notes for the hotfix are as follows:



Fixed an issue where characters could enter the Hall of Heroes before completing a reincarnation.
Fixed an issue that could cause characters to have too much Heroic level experience, which could cause the reincarnation process to fail.
Fixed an issue in the quest Army of Shadow where Marthir would not resume fighting after players kill Nightcrawler.

enteriiblackwater
08-20-2013, 03:59 PM
How will this effect my toon Xylenne on Ghallanda who was the orginal issue with the TR problem. After getting my XP and levelling from the GM she is now stuck in the Phoenix tavern and cannot leave as it still thinks my reincarnation has not finished. Teleport lock Enforced and \death says TR not finished.. Will this fix that.

Thanks

Ent

Cordovan
08-20-2013, 04:19 PM
How will this effect my toon Xylenne on Ghallanda who was the orginal issue with the TR problem. After getting my XP and levelling from the GM she is now stuck in the Phoenix tavern and cannot leave as it still thinks my reincarnation has not finished. Teleport lock Enforced and \death says TR not finished.. Will this fix that.

Thanks

Ent

This will fix folks going forward. If you are already in this state then you will need assistance from a GM.

unacceptable
08-20-2013, 04:49 PM
Thank you for addressing these so promptly!

Systern
08-20-2013, 04:49 PM
nm

Tscheuss
08-20-2013, 04:52 PM
This will fix folks going forward. If you are already in this state then you will need assistance from a GM.

Nice alliteration. ;)

Treantsong
08-20-2013, 06:31 PM
Please address launcher issues. Reinstalled game twice now. Still will not update.

Vellrad
08-20-2013, 06:35 PM
How's my warpriest coming?

kwyjibo_lol
08-20-2013, 07:50 PM
So far the xpac has not been too bad and it is good that you are getting on top of these issues quickly.

Now - could you be so kind as to every now and then do an update that is not at this timeslot, I know you hard working folk can fit the odd one in your working hours. :)

FranOhmsford
08-20-2013, 09:00 PM
Astonishing that Confirmation of Astral Shard use for Chest Re-Roll is NOT in this Patch!

Especially as it's been stated as NOT WAI!


The absence of a confirmation box is not working as intended. When I have more information on when we are adding a confirmation box for the chest re-roll, I will let you all know.

Flavilandile
08-21-2013, 02:25 AM
How's my warpriest coming?

Well it's a hotfux, not Patch 1. so Warpriest won't be included.

What could be interesting is what will be included that is not in the Release notes...

And seriously there's quite a few big bugs that needs to be addressed ASAP :

- <string table items> in bank/inventory
- Guest Passes being broken
- No Confirmation Window for the loot re-roll

enteriiblackwater
08-21-2013, 06:16 AM
After waiting for a non existent GM to help me out, I transferred everything I could, sold the rest gave the cash to a friend and deleted the toon. Just not worth the hassle of waiting for a GM to at some point get around to answering a ticket. what's the point of being a VIP and getting a GM to help when they don't show up.

Ent

Earthbound Misfit
08-21-2013, 06:21 AM
What could be interesting is what will be included that is not in the Release notes...

And seriously there's quite a few big bugs that needs to be addressed ASAP :

-
- No Confirmation Window for the loot re-roll

Excellent .. before I run out of shards please :)

donblas
08-21-2013, 06:47 AM
Excellent .. before I run out of shards please :)

Likewse. My wife and I have both fallen for this. Luckily on verly low level chests so we've only wasted a few shards.

drathdragon
08-21-2013, 06:51 AM
...so the hotfix is not related to the lag..

..hmmm ... my pc is begining to be too old for this game ?

Tscheuss
08-21-2013, 06:59 AM
...so the hotfix is not related to the lag..

..hmmm ... my pc is begining to be too old for this game ?

Heh. Some of the players are beginning to be... erm... nvm. :p

SirShen
08-21-2013, 07:09 AM
The DDO Game Servers will be brought down on Wednesday, August 21st from 7:00 - 10:00 AM Eastern (-4 GMT) for a hotfix. Thanks for your patience, and we'll see you back in the game soon!

The notes for the hotfix are as follows:



Fixed an issue where characters could enter the Hall of Heroes before completing a reincarnation.
Fixed an issue that could cause characters to have too much Heroic level experience, which could cause the reincarnation process to fail.
Fixed an issue in the quest Army of Shadow where Marthir would not resume fighting after players kill Nightcrawler.



So any idea when the free feat swop with be fixed? I go to use it and getting nothing to swop it with, right side is blank.

sdrocky
08-21-2013, 07:23 AM
Updating.

Don't know if servers are up yet.

Kyshara
08-21-2013, 07:24 AM
After waiting for a non existent GM to help me out, I transferred everything I could, sold the rest gave the cash to a friend and deleted the toon. Just not worth the hassle of waiting for a GM to at some point get around to answering a ticket. what's the point of being a VIP and getting a GM to help when they don't show up.

Ent

I feel you, after running the whole Necro 2 chain and turning in all four quests and The herald not giving me Shadow Crypt quest (yes, I reset it) I waited for 30 minutes to read from a GM "You need to make the quests in the right order, you could check the wiki". Order? LMAO.

12 hours before this I waited for 1 hour and 32 minutes for a GM because The Church and The Cult was bugged.

I don't count on GMs anymore. I know expasion is there but most of us PAY for the service, that means they NEED to have enough professionals to help people instead of saying "we are all busy, expansion hits and blablabla"

FalseFlag
08-21-2013, 07:37 AM
So is this hotfix going to address the non-edged vorpal weapon bug?

donblas
08-21-2013, 07:42 AM
I feel you, after running the whole Necro 2 chain and turning in all four quests and The herald not giving me Shadow Crypt quest (yes, I reset it) I waited for 30 minutes to read from a GM "You need to make the quests in the right order, you could check the wiki". Order? LMAO.

12 hours before this I waited for 1 hour and 32 minutes for a GM because The Church and The Cult was bugged.

I don't count on GMs anymore. I know expasion is there but most of us PAY for the service, that means they NEED to have enough professionals to help people instead of saying "we are all busy, expansion hits and blablabla"

Strangely, I've never had a problem with the GMs. In pretty much every case I've asked for their help they have been fast (sometimes less than 3 minutes) and effective. I consider their service to be top notch.

Hendrik
08-21-2013, 07:45 AM
After waiting for a non existent GM to help me out, I transferred everything I could, sold the rest gave the cash to a friend and deleted the toon. Just not worth the hassle of waiting for a GM to at some point get around to answering a ticket. what's the point of being a VIP and getting a GM to help when they don't show up.

Ent

GM response time is related to how busy they are.


You are not the only person on your sever you know.

Son_of_the_South
08-21-2013, 07:45 AM
Trying to log in and receiving the following error;

"Failed to read authentication response [err: unexpected end of file][line:1][col:1]"

Assume this just means the patch has been applied but log in servers not yet available?

Hendrik
08-21-2013, 07:46 AM
Trying to log in and receiving the following error;

"Failed to read authentication response [err: unexpected end of file][line:1][col:1]"


By my clock its not even close to 10am.

donblas
08-21-2013, 07:47 AM
By my clock its not even close to 10am.

Yup 73 minutes to go

enteriiblackwater
08-21-2013, 07:47 AM
GM response time is related to how busy they are.


You are not the only person on your sever you know.

But 5 1/2 hours in total is way to long.

Ent

Kyshara
08-21-2013, 07:50 AM
Strangely, I've never had a problem with the GMs. In pretty much every case I've asked for their help they have been fast (sometimes less than 3 minutes) and effective. I consider their service to be top notch.

Yes, I agree with you. I've never waited that long before, it's always like 3~5 minutes.
I was not complaining about the time at all but the time it took to read "you need to re-run the chain in the right order, check the wiki" LOLZ

Son_of_the_South
08-21-2013, 07:50 AM
By my clock its not even close to 10am.

In the past hot fixes have been implemented much faster than the allocated time. Seeing as the patch updated when i restarted the client, i figured we might be able to log in early.

You have not been helpful.

cru121
08-21-2013, 07:51 AM
Trying to log in and receiving the following error;
"Failed to read authentication response [err: unexpected end of file][line:1][col:1]"
Assume this just means the patch has been applied but log in servers not yet available?
Same here.

2pleasegimmie
08-21-2013, 07:56 AM
The DDO Game Servers will be brought down on Wednesday, August 21st from 7:00 - 10:00 AM Eastern (-4 GMT) for a hotfix. Thanks for your patience, and we'll see you back in the game soon!

The notes for the hotfix are as follows:



Fixed an issue where characters could enter the Hall of Heroes before completing a reincarnation.
Fixed an issue that could cause characters to have too much Heroic level experience, which could cause the reincarnation process to fail.
Fixed an issue in the quest Army of Shadow where Marthir would not resume fighting after players kill Nightcrawler.


The thunderstone enhancement tosses the ball at enemies, and they take sonic damage - but they are never stunned (make save every time). Tested this at level 3 (16 base DC) with a level 25 character against level 8 mobs, even. Doesn't work.

The new dog enhancements for artificer that relate to healing are not working right. The dog seems to repair some, but there is no healing to the master (yes, out of combat.)

Gwendalith
08-21-2013, 08:01 AM
"Failed to read authentication response [err: unexpected end of file][line:1][col:1]" -> Same here.

ditto

methosus
08-21-2013, 08:13 AM
Please address launcher issues. Reinstalled game twice now. Still will not update.

i cant even log on, are the servers running again?

moomooprincess
08-21-2013, 08:13 AM
Click here for counter (http://www.timeanddate.com/countdown/generic?iso=20130821T10&p0=43&fg2=ff605a&msg=Turbine+is+UP)


Now, just click that link and it will tell you when Turbine SCHEDULED the servers to be up.

methosus
08-21-2013, 08:14 AM
ditto

same

methosus
08-21-2013, 08:21 AM
has anyone got in yet? are they actually fixing it at the moment?

donblas
08-21-2013, 08:23 AM
has anyone got in yet? are they actually fixing it at the moment?

Still down - supposedly for another 37 minutes

relenttless
08-21-2013, 08:26 AM
Trying to log in and receiving the following error;

"Failed to read authentication response [err: unexpected end of file][line:1][col:1]"

Assume this just means the patch has been applied but log in servers not yet available?

same, lets hope its not up yet-- currently 25mins overdue

relenttless
08-21-2013, 08:27 AM
same, lets hope its not up yet-- currently 25mins overdue

my mistake...still 35 mins

moomooprincess
08-21-2013, 08:27 AM
Just easier to complain about the servers being down during their scheduled time that actually noticing that the scheduled time for the game to be accessible is not for another 30 minutes.

Click this for the countdown counter on when servers should be up (http://www.timeanddate.com/countdown/generic?iso=20130821T10&p0=43&fg2=ff605a&msg=Turbine+is+UP)

http://www.timeanddate.com/countdown/generic?iso=20130821T10&p0=43&fg2=ff605a&msg=Turbine+is+UP

donblas
08-21-2013, 08:28 AM
same, lets hope its not up yet-- currently 25mins overdue

Still 32 minutes before end of scheduled downtime

Stormblade721
08-21-2013, 08:28 AM
same, lets hope its not up yet-- currently 25mins overdue

still have 30 mins before scheduled up.

Hendrik
08-21-2013, 08:29 AM
In the past hot fixes have been implemented much faster than the allocated time. Seeing as the patch updated when i restarted the client, i figured we might be able to log in early.

You have not been helpful.

Shouldn't 'figure' the server will be up before they say they will be.

In the past, if they are up early, Cordo tells us.

How's that for helpful?

Meetch1972
08-21-2013, 08:30 AM
Well it's letting us grab the software updates, so at least we can get a head start on returning to the game. Still 30 minutes til one should start to expect to see the login server though.

moomooprincess
08-21-2013, 08:31 AM
Just easier to complain about the servers being down during their scheduled time than actually noticing that the scheduled time for the game to be accessible is not for another 30 minutes.

Click this for the countdown counter on when servers should be up (http://www.timeanddate.com/countdown/generic?iso=20130821T10&p0=43&fg2=ff605a&msg=Turbine+is+UP)

http://www.timeanddate.com/countdown/generic?iso=20130821T10&p0=43&fg2=ff605a&msg=Turbine+is+UP

Hendrik
08-21-2013, 08:31 AM
Just easier to complain about the servers being down during their scheduled time that actually noticing that the scheduled time for the game to be accessible is not for another 30 minutes.

Click this for the countdown counter on when servers should be up (http://www.timeanddate.com/countdown/generic?iso=20130821T10&p0=43&fg2=ff605a&msg=Turbine+is+UP)

http://www.timeanddate.com/countdown/generic?iso=20130821T10&p0=43&fg2=ff605a&msg=Turbine+is+UP

Funny how that works Moomoo.

How dare Turbine have the servers down during scheduled downtime!

:rolleyes:

Grynberg
08-21-2013, 08:35 AM
Strangely, I've never had a problem with the GMs. In pretty much every case I've asked for their help they have been fast (sometimes less than 3 minutes) and effective. I consider their service to be top notch.

Not sure what server you're playing on, but on Ghallanda the GM service is pretty much non-existant.

I have submitted around 6 tickets in total about being stuck in bugged quests and I have never gotten help. What usually happens is that I wait inside the quest for 30 minutes, then give up and redo the quest quick. GM contacts me roughly 45 minutes after I submitted the ticket.

The same thing happened yesterday. We were in the Tomb of the Shadow King and the mummy boss became unkillable right after he came out of his sarcophacus. Nothing could damage him. We submitted a ticket and waited 40 minutes after which we just re-ran the quest and started the next one (shadow lord i think). 1 hour after posting the ticket we got a reply from the GM. He was kind enough to complete the next quest for us though so at least that was useful.

However, my lesson from all this is that it's twice as fast to re-run the bugged out quest then to contact GM-s. At least on Ghallanda.

donblas
08-21-2013, 08:38 AM
Not sure what server you're playing on, but on Ghallanda the GM service is pretty much non-existant.

.

I'm on Khyber. Do they have different GMs on different servers or do the same ones cover all the servers?

Deathdawg
08-21-2013, 08:38 AM
Trying to log in and receiving the following error;

"Failed to read authentication response [err: unexpected end of file][line:1][col:1]"

Assume this just means the patch has been applied but log in servers not yet available?

Am having the same issue so hoping that it is the new client launcher not letting us see the red world names when they are down oO been searching for awhile since this happened to me...just glad to know that I am not the only one now that is having the issue :)

Cordovan
08-21-2013, 08:57 AM
Just a note that we have extended the downtime by an hour (11:00 AM Eastern.) Thanks!

AuraAten
08-21-2013, 08:58 AM
Just easier to complain about the servers being down during their scheduled time than actually noticing that the scheduled time for the game to be accessible is not for another 30 minutes.

Click this for the countdown counter on when servers should be up (http://www.timeanddate.com/countdown/generic?iso=20130821T10&p0=43&fg2=ff605a&msg=Turbine+is+UP)

http://www.timeanddate.com/countdown/generic?iso=20130821T10&p0=43&fg2=ff605a&msg=Turbine+is+UP

Yeah Moomoo, if you notice these forums are nothing really BUT complaining. For Gods sake People! If you hate the game so much STOP PLAYING IT! Leave the forums for people who actually have something to contribute.....Something besides DOOOOMMMM!!!

moomooprincess
08-21-2013, 08:58 AM
EDITED: Nope

FalseFlag
08-21-2013, 08:59 AM
Not sure what server you're playing on, but on Ghallanda the GM service is pretty much non-existant.

That's simply not true. You may have had poor response from them, but it's not the same thing. IME, it's about 50/50 on whether or not you will get help in a timely manner. On Ghallanda.

Fennario
08-21-2013, 08:59 AM
Just easier to complain about the servers being down during their scheduled time than actually noticing that the scheduled time for the game to be accessible is not for another 30 minutes.

Click this for the countdown counter on when servers should be up (http://www.timeanddate.com/countdown/generic?iso=20130821T10&p0=43&fg2=ff605a&msg=Turbine+is+UP)

http://www.timeanddate.com/countdown/generic?iso=20130821T10&p0=43&fg2=ff605a&msg=Turbine+is+UP

You're clock is now wrong

donblas
08-21-2013, 09:00 AM
Just a note that we have extended the downtime by an hour (11:00 AM Eastern.) Thanks!

AArgh and I still have another 30 toons to LR on my Khyber account. At this rate it's gonna take days. And I already messed one up - luckily I've got several dozen hearts to burn.

Grynberg
08-21-2013, 09:01 AM
Just a note that we have extended the downtime by an hour (11:00 AM Eastern.) Thanks!

Well thanks for the effort but why just say that the downtime is going to take 6 hours and be done with it :S

It is easier to accept a longer deadline then to hear about another tedious extension to already promised deadline. What do they teach you over there in managment classes?

bobafettucine
08-21-2013, 09:02 AM
You're clock is now wrong

As is your grammar.

Elyanna
08-21-2013, 09:03 AM
Click here for counter (http://www.timeanddate.com/countdown/generic?iso=20130821T10&p0=43&fg2=ff605a&msg=Turbine+is+UP)Now, just click that link and it will tell you when Turbine SCHEDULED the servers to be up.Can you update it now that Turbine has extended the downtime?

enkka1
08-21-2013, 09:03 AM
Here we go again.

barecm
08-21-2013, 09:05 AM
I was just thinking yesterday how smooth this release was considering all that went into it.... My Bad

Grynberg
08-21-2013, 09:05 AM
That's simply not true. You may have had poor response from them, but it's not the same thing. IME, it's about 50/50 on whether or not you will get help in a timely manner. On Ghallanda.

Don't you think that 50/50 is a horrible service record for something you pay for? In my case it's even worse and I honestly don't want to deal with GM-s again.

I don't have a lot of time to play and wasting 1 hour of that to wait for a GM is a bit too much. I am sure you can agree with this.

Fennario
08-21-2013, 09:06 AM
Just a note that we have extended the downtime by an hour (11:00 AM Eastern.) Thanks!

So this little hotfix is taking longer to implement than the whole expansion did? Awesome.

SoloPhalanx
08-21-2013, 09:06 AM
Just a note that we have extended the downtime by an hour (11:00 AM Eastern.) Thanks!

Do you guys never learn?

gravisrs
08-21-2013, 09:09 AM
Just a note that we have extended the downtime by an hour (11:00 AM Eastern.) Thanks!

Can You please update main post and topic title with this state?

I was gonna blame you all again.. ;)

Soulfurnace
08-21-2013, 09:10 AM
Just a note that we have extended the downtime by an hour (11:00 AM Eastern.) Thanks!
Well, it's bed time down here, so please, do me a favour. Extend the down time by 15 hours. I'll be getting home around then, and, well.
Imagine the amount of bugs that can be fixed!
Two other reasons:
1) MDINR (Mountain Dew Induced Nerd Rage). Always fun to watch.
2) The last two updates have been in the middle of my playing time. While I get that screwin' with the Aussies (us bein' a minority and such) is fun, be nice, make everyone else suffer!

Fairthorne
08-21-2013, 09:11 AM
Well, there goes any chance to get into the game to do some much needed DDO chores before work...sigh.

vampiregoat69
08-21-2013, 09:12 AM
Before the update I never had lag or DC problems now me and everyone I know has SUPER bad lag and get a DC daily, more than once I see guildies DC 4 or more times. After this hotfix my launcher no longer works I can't log in.

Aishana
08-21-2013, 09:16 AM
Astonishing that Confirmation of Astral Shard use for Chest Re-Roll is NOT in this Patch!

Especially as it's been stated as NOT WAI!

The easiest way to avoid this issue (until they fix it, at least) is to simply use the "Loot All" hotkey (which is B by default). That way, you don't risk clicking on the "Reroll Loot" button instead of the "Loot All" button.

On a semi-related note, I find it amusing that they had the servers up relatively on time when they released the expansion, but a hotfix is pushing them over by an hour.

Jumiyo
08-21-2013, 09:21 AM
Before the update I never had lag or DC problems now me and everyone I know has SUPER bad lag and get a DC daily, more than once I see guildies DC 4 or more times.

Hi all - my first post ever although I been playing DDO since Yr 2011....

Since the service time is delayed another 1 hour I been surfing the forums trying to understand the enhancement system, etc.

BUT THIS POST which I quote really got me.

With the new update --- I now get really bad LAG. Bad in that I get lag even walking around in the city areas in Harbour etc... which I find incredible. Initially I though I was just having a bad network for a day or so but now I see alot of this as well.

I am a huge fan of original table top AD&D... and DDO. I have a high speed 100Mb line and a dedicated gaming machine. I don't even dare install other junk spftware on it in case it causes lag --- that I install on another work / leisure laptop I have at home. It's a high end machine with a 2Gb dedicated graphics card........ I though this was enough when one looks at the low end spec required to play DDO..... YET... I ... LAG now.

So can I ask a noob question... where does this LAG actually come from? It's ruining the game play experience. And to be frank I never really got any meaningful significant lag until this latest release.

Stormblade721
08-21-2013, 09:24 AM
Just a note that we have extended the downtime by an hour (11:00 AM Eastern.) Thanks!

Woot! Means I can finish watching Mountain Men!

CMPetro
08-21-2013, 09:26 AM
Just a note that we have extended the downtime by an hour (11:00 AM Eastern.) Thanks!

I appreciate the update to the forum. Even better would be putting a message on the client new screen where ppl are getting the Failed to read authentication error.

Kyshara
08-21-2013, 09:28 AM
I know it's kinda annoying to not have a confirm button on re-roll but how can a person click re-roll instead of loot all? I'm leveling and looting all chests I see for 2 days and I haven't clicked re-roll.

Maybe Parkinson's disease?

Pantronic
08-21-2013, 09:29 AM
Kudos to Turbine for being more or less on time with the update on Monday.... you proved you could do it. So keep up the good w... oops... "downtime has been extended."

ArcaneArcher52689
08-21-2013, 09:30 AM
Hi all - my first post ever although I been playing DDO since Yr 2011....

Since the service time is delayed another 1 hour I been surfing the forums trying to understand the enhancement system, etc.

BUT THIS POST which I quote really got me.

With the new update --- I now get really bad LAG. Bad in that I get lag even walking around in the city areas in Harbour etc... which I find incredible. Initially I though I was just having a bad network for a day or so but now I see alot of this as well.

I am a huge fan of original table top AD&D... and DDO. I have a high speed 100Mb line and a dedicated gaming machine. I don't even dare install other junk spftware on it in case it causes lag --- that I install on another work / leisure laptop I have at home. It's a high end machine with a 2Gb dedicated graphics card........ I though this was enough when one looks at the low end spec required to play DDO..... YET... I ... LAG now.

So can I ask a noob question... where does this LAG actually come from? It's ruining the game play experience. And to be frank I never really got any meaningful significant lag until this latest release.

If i had to guess, it's increased server load from everyone logging on to redo all their characters.

Elyanna
08-21-2013, 09:30 AM
I know it's kinda annoying to not have a confirm button on re-roll but how can a person click re-roll instead of loot all? I'm leveling and looting all chests I see for 2 days and I don't click re-roll.Maybe Parkinson's disease?Because the shard reroll just happens to be where the old Loot All button was. I believe and they are creatures of habit.

dazzenl
08-21-2013, 09:30 AM
Still down :(

Towrn
08-21-2013, 09:31 AM
Don't you think that 50/50 is a horrible service record for something you pay for? In my case it's even worse and I honestly don't want to deal with GM-s again.

I don't have a lot of time to play and wasting 1 hour of that to wait for a GM is a bit too much. I am sure you can agree with this.

This isn't a defense of Turbine, but, besides maybe an epic elite raid that is half completed, why would you wait for an hour for anything from a GM? If its a quest bug, restart the quest. It shouldn't happen, but it does, so why waste your time if it does happen. If it's a non quest bug, there's most likely nothing in game can do for you, bug report on the website.

I have been playing this game since just after launch and I have had to talk to a GM aprox. 10 times.

CMPetro
08-21-2013, 09:31 AM
I appreciate the update to the forum. Even better would be putting a message on the client new screen where ppl are getting the Failed to read authentication error.

My bad, you already updated. props!!! Wasn't there when I looked a few minutes ago.

UniqueToo
08-21-2013, 09:32 AM
Hi all - my first post ever although I been playing DDO since Yr 2011....

Since the service time is delayed another 1 hour I been surfing the forums trying to understand the enhancement system, etc.

BUT THIS POST which I quote really got me.

With the new update --- I now get really bad LAG. Bad in that I get lag even walking around in the city areas in Harbour etc... which I find incredible. Initially I though I was just having a bad network for a day or so but now I see alot of this as well.

I am a huge fan of original table top AD&D... and DDO. I have a high speed 100Mb line and a dedicated gaming machine. I don't even dare install other junk spftware on it in case it causes lag --- that I install on another work / leisure laptop I have at home. It's a high end machine with a 2Gb dedicated graphics card........ I though this was enough when one looks at the low end spec required to play DDO..... YET... I ... LAG now.

So can I ask a noob question... where does this LAG actually come from? It's ruining the game play experience. And to be frank I never really got any meaningful significant lag until this latest release.

The lag is from horrible memory leaks.

DDO doesn't seem to unload any areas after you leave them. Play for a few hours and the game is using >3gb ram. Even at first load it is usually using over 1gb with semi-high graphics settings... but it never unloads anything, so moving between areas in the game lags it more and more each time you enter any new area.

Don't expect a fix any time soon though, theres nothing in it to sell (Asteral Unload Shards??? Menace of the Lag expansion???).

Kyshara
08-21-2013, 09:35 AM
Woot, could log in but servers are closed hehe

Flavilandile
08-21-2013, 09:36 AM
So can I ask a noob question... where does this LAG actually come from? It's ruining the game play experience. And to be frank I never really got any meaningful significant lag until this latest release.

Awesomiumprocess.exe is probably not your friend... But that might not be the only reason.

Grynberg
08-21-2013, 09:37 AM
This isn't a defense of Turbine, but, besides maybe an epic elite raid that is half completed, why would you wait for an hour for anything from a GM? If its a quest bug, restart the quest. It shouldn't happen, but it does, so why waste your time if it does happen. If it's a non quest bug, there's most likely nothing in game can do for you, bug report on the website.

I have been playing this game since just after launch and I have had to talk to a GM aprox. 10 times.

I have played quite a bit of other MMO-s and it's usually worth it to call a GM/admin if you get stuck somewhere or a bug stops you from getting xp.

However in the case of DDO, I compltely agree with you. The problem was that I didn't know this beforehand and I did try to get help some 5-6 times.

Kyshara
08-21-2013, 09:40 AM
Servers are up \o/

Deathdawg
08-21-2013, 09:40 AM
They extended it for another hour and yet the servers are back? YAY! Now to start reworking my toons

Elyanna
08-21-2013, 09:40 AM
Worlds are up!

Cordovan
08-21-2013, 09:44 AM
The servers have reopened! Enjoy.

Meetch1972
08-21-2013, 09:50 AM
Hi all - my first post ever although I been playing DDO since Yr 2011....

Welcome to the forums :)


I have a high speed 100Mb line and a dedicated gaming machine. I don't even dare install other junk spftware on it in case it causes lag --- that I install on another work / leisure laptop I have at home. It's a high end machine with a 2Gb dedicated graphics card........ I though this was enough when one looks at the low end spec required to play DDO..... YET... I ... LAG now.

Wanna swap PCs? ;) Mine's probably not got a quarter of the performance of yours, you lucky, lucky sod...


So can I ask a noob question... where does this LAG actually come from? It's ruining the game play experience. And to be frank I never really got any meaningful significant lag until this latest release.

Most of what I've seen that appears as lag has been either a modem issue (ADSL retraining) or an internet issue - lost packets, out of sequence returns perhaps, and other assorted internet weirdness. There have been a few cases where I'm pretty sure the instance I/we were playing in crashed and kicked us out... but I play from Australia, with sometimes only 500k download speed and 500ms ping times (320ms idle) and apart from slight issues due to the time it takes to get a response from the server, it's rarely as bad as what you obviously get.

A couple of weeks ago there was this... https://www.ddo.com/forums/showthread.php/421788-Update-Regarding-Connection-Issues-from-August-3rd-5th - an issue with routing traffic through certain nodes in the US, which rendered DDO unplayable to many (but not to this Aussie!) It's got to be worth performing a tracert to something in the same room (like oh let's say www.ddo.com) and seeing how reliable each of the steps is when you get lag. The connection icon in the client gives a half decent indication on how your experience may be, but you get little detail from it beyond the current throughput, current ping time, and packet loss.

I must say while reading the forums in the last hour or two I've had a couple of cases where a page load has easily taken over 30 seconds, while most only take a few - and these don't appear to be related to my ISP. Unfortunately these can be very hard to track down, especially when it's sporadic and only affecting a small portion of the internet.

I get the feeling there is an ongoing network problem somewhere that is simply too complex for people who need to know to find, and too minor in the eyes of some people who do know to bother with.

Anyway, time to see what the lag's like now!

Sneedd_Sneakily
08-21-2013, 10:07 AM
Is anyone getting any client crashes with this update? I have repeatedly crashed before I could get to my server screen after logging in.

I'm running the Mac Beta Client. I downloaded it on Monday and everything has been working fine up until this morning :-(

Loromir
08-21-2013, 10:11 AM
Hi all - my first post ever although I been playing DDO since Yr 2011....

Since the service time is delayed another 1 hour I been surfing the forums trying to understand the enhancement system, etc.

BUT THIS POST which I quote really got me.

With the new update --- I now get really bad LAG. Bad in that I get lag even walking around in the city areas in Harbour etc... which I find incredible. Initially I though I was just having a bad network for a day or so but now I see alot of this as well.

I am a huge fan of original table top AD&D... and DDO. I have a high speed 100Mb line and a dedicated gaming machine. I don't even dare install other junk spftware on it in case it causes lag --- that I install on another work / leisure laptop I have at home. It's a high end machine with a 2Gb dedicated graphics card........ I though this was enough when one looks at the low end spec required to play DDO..... YET... I ... LAG now.

So can I ask a noob question... where does this LAG actually come from? It's ruining the game play experience. And to be frank I never really got any meaningful significant lag until this latest release.

Hi...are you on cannith? I think you're in my guild.

I don't think the lag issues have anything to do with your machine. My PC is over 3 years old and was not a top end PC even when I first bought it. I rarely have the kind of lag that I hear about on these forums. I don't doubt it exists, it just doesn't hit me very much. I do reboot my client anytime I DC a character (even one time).

There must be some major differences in the various rounting from one location to another that is affecting lag.

Jericho86
08-21-2013, 10:19 AM
The lag is from horrible memory leaks.

DDO doesn't seem to unload any areas after you leave them. Play for a few hours and the game is using >3gb ram. Even at first load it is usually using over 1gb with semi-high graphics settings... but it never unloads anything, so moving between areas in the game lags it more and more each time you enter any new area.

Don't expect a fix any time soon though, theres nothing in it to sell (Asteral Unload Shards??? Menace of the Lag expansion???).

Why to fix? Let's make another expansion to get MONEY! YAY!

P. S. I hate Astral Shards notification in right lower corner.

PpalP
08-21-2013, 10:24 AM
Is anyone getting any client crashes with this update? I have repeatedly crashed before I could get to my server screen after logging in.

I'm running the Mac Beta Client. I downloaded it on Monday and everything has been working fine up until this morning :-(

Yes, my Mac version crashes too; I post it under Mac Technical assistance with an screenshot just in case : )

Saverrio
08-21-2013, 10:24 AM
Is anyone getting any client crashes with this update? I have repeatedly crashed before I could get to my server screen after logging in.

I'm running the Mac Beta Client. I downloaded it on Monday and everything has been working fine up until this morning :-(

Yes I too have the Mac Beta and after this mornings HOT FIX it now crashes right after I select my world and it begins to load.
Guess we have to wait for Turbine to come out with a new Mac Beta version.

thesnoman
08-21-2013, 10:28 AM
With the new update --- I now get really bad LAG. Bad in that I get lag even walking around in the city areas in Harbour etc... which I find incredible. Initially I though I was just having a bad network for a day or so but now I see alot of this as well.
<SNIP>
It's a high end machine with a 2Gb dedicated graphics card........ I though this was enough when one looks at the low end spec required to play DDO..... YET... I ... LAG now.
<SNIP>
where does this LAG actually come from?
<SNIP>


I have two laptops in my house that my wife and I play DDO on.

Mine is a 2nd gen i5 with crappy NVIDIA GT 540M 1MB graphics. I run at 1366x720 (Laptop's native resolution) and Ultra High graphics setting in DDO. I have run into NONE of the lag issues on this machine.

My wife has a 2nd gen i7 with NVIDIA GT 580M 2MB graphics. She used to run 1900x1200 (Laptop's native resolution) and Ultra High graphics setting in DDO.

With the new update, especially in the re-worked areas (Harbor, Wheloon docks, and Eveningstar), there is a lot of additional tidbits of graphics. My wife was a bit laggy in these areas, but was un-playable in the Wheloon explorer area. How did I fix it? Turn down her graphics from ultra high to high, but left her at 1900x1200 because that was what she was used to.

SO... try turning down either your resolution or your graphics settings. If that doesn't work, try a trace route to the DDO server you're playing on.

Additionally, on Thelanis there are more people on than I've seen in MONTHS. The additional server load definitely takes its toll, but it's really only noticeable in highly populated areas during peak play time for me (I get rubber-bandy when the instance initially loads)

If none of the above works, make sure you are running a 64-bit version of Windows. 32-bit Windows causes many many issues due to the fact that it only sees 4 MB of RAM,
THIS IS IMPORTANT: It doesn't matter how much RAM over 4 MB you cram into a machine running 32-bit Windows. 32-bit Windows only sees 4 MB and usually only 2.8MB - 3.2MB are usable once the OS loads. DDO can and will consume ALL of it.

Sneedd_Sneakily
08-21-2013, 10:28 AM
Yes I too have the Mac Beta and after this mornings HOT FIX it now crashes right after I select my world and it begins to load.
Guess we have to wait for Turbine to come out with a new Mac Beta version.

Hmm, too bad for them I guess. I was getting ready to buy my first bundle of Turbine points :-/ Does this happen often?

Artagon
08-21-2013, 11:38 AM
Don't you think that 50/50 is a horrible service record for something you pay for? In my case it's even worse and I honestly don't want to deal with GM-s again.

I don't have a lot of time to play and wasting 1 hour of that to wait for a GM is a bit too much. I am sure you can agree with this.

Speaking as someone with some experience from the other end of the service than you (not at turbine), GMs generally answer tickets in the order in which they are received, regardless of server.

They work normal type shifts, with 24 hour coverage, but different staffing levels for higher traffic. When there are fewer tickets, they get answered faster. Many times that players don't get service as fast as they are expecting on time-sensitive issues it is due to them not placing them in the right category. If you're stuck, make sure you put it under 'stuck'. Time-sensitive issues (at least at the place I have worked) get put at the front of the line if you have them categorized correctly.

Brolik
08-21-2013, 09:30 PM
UPDATE (10:44 Eastern): The worlds have reopened. Enjoy!

UPDATE: The downtime has been extended until 11:00 AM Eastern (-4 GMT).

The DDO Game Servers will be brought down on Wednesday, August 21st from 7:00 - 10:00 AM Eastern (-4 GMT) for a hotfix. Thanks for your patience, and we'll see you back in the game soon!

The notes for the hotfix are as follows:



Fixed an issue where characters could enter the Hall of Heroes before completing a reincarnation.
Fixed an issue that could cause characters to have too much Heroic level experience, which could cause the reincarnation process to fail.
Fixed an issue in the quest Army of Shadow where Marthir would not resume fighting after players kill Nightcrawler.


Im having really bad lag issues since the "fix" after the shadow fell add on..... I've never had the issue before its to be honest its kind of annoying .. ive tried everything from allowing morethings on my firewall reseting both router and modem and resting comp amny times. I am not a mac user and have not seen anything regarding PC users... anyone .. please help .. e-mail me if anyone knows anything rpgDUTCH@YAHOO.COM

Natashaelle
08-22-2013, 01:23 PM
Fixed an issue that could cause characters to have too much Heroic level experience, which could cause the reincarnation process to fail.


woooooooott !!!

Bugged that one on Llamaland in the first week that reincarnation first became available there !!!

sheldoncreek
09-01-2013, 11:19 PM
Not really. Turbine is not at fault here but rather their service provider.cord for something you pay for? In my case it's even worse and I honestly don't want to deal with GM-s again.

I don't have a lot of time to play and wasting 1 hour of that to wait for a GM is a bit too much. I am sure you can agree with this.[/QUOTE]

Would you disconnect your telephone or internet services just because your local service went down?
Turbine is easy to blame and I understand it is highly frustrating but they are not the cause. Just ride out the storm. There's always something else one can do in the interim.