View Full Version : Cannot Upgrade account

10-01-2011, 02:35 PM
I have been trying to upgrade my account back to VIP.

I get the following error

The system was unable to update your billing information. Please verify your billing information and try again later. If you continue to experience this error, you may wish to try another credit card or contact your issuing bank. To request further assistance, please visit support.turbine.com (http://support.turbine.com/). [err: 30005]

I have tried multiple credit cards. Not sure what else to try

10-03-2011, 03:37 PM
We do have a sticky here (http://forums.ddo.com/showthread.php?t=203387) that has a lot of good information in it.

If you need further assistance, we are not able to help with account specific issues in the forums. You can contact the Account Management team directly using the information in my signature. They'll be happy to help :D

10-05-2011, 12:40 AM
I am unable to update my CC information. The system fails with every card I try.