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View Full Version : Armor Kits not reduced for current sale



Rauven
09-02-2011, 03:28 PM
The current DDO Store sale (http://www.ddo.com/ddostoresale) page states armor kits are reduced 35% but in game they are only reduced 20%. Is the promo incorrect or did someone not flip the proper switch?

Narishka
09-04-2011, 02:41 PM
Would be nice to get any feedback here.

I also just wanted to buy 2 armor kits that should be on sale but the Spiral 2 Grey/Lavender costs 360 points although in my opinion it should be 35% off



Hope we get some news to this soon :)

QuarterMasterM
09-06-2011, 09:47 AM
Hi, these should have been 35% off. The pricing has been set correctly now.

Thanks!

DocBenway
09-06-2011, 10:40 AM
Hi, these should have been 35% off. The pricing has been set correctly now.

Thanks!

I just hit the Current Deals button. The first 4 items shown are armor kits. 1/4 of those kits is 35% off, the other 3 are 20% off.

Is it only certain kits that are 35% and the rest 20%? If so, that should be made clear in the sale text, otherwise more pricing adjustment is needed in the store.

ETA - After going through the list, 25/36 kits are 35% off, the rest 20%

DocBenway
09-08-2011, 07:13 AM
Last day of the sale and the 2 kits I would think about buying are still not priced correctly according to the sale announcement. I guess I'll just not buy any.

QuarterMasterM
09-08-2011, 09:28 AM
Last day of the sale and the 2 kits I would think about buying are still not priced correctly according to the sale announcement. I guess I'll just not buy any.

Which kits are not showing up correctly?

DocBenway
09-08-2011, 10:25 AM
Plains 1 Dark Orange/Tan
Beast 1 Violet/Gray
Beast 1 Blue-Green/Grey
Plains 2 Brown
Plains 2 Dark Orange/Tan
Beast 2 Violet/Grey
Beast 2 Blue-Green/Gray
Plains 1 Dark/Steel
Plains 2 Dark/Steel
Beast 1 Dark/Steel
Beast 2 Dark/Steel

Plains and Beast kits, which are mentioned as being on sale on the sale page, but no mention that they are not on the same 35% off sale, but a seeming 20% off one.

QuarterMasterM
09-08-2011, 11:34 AM
Plains 1 Dark Orange/Tan
Beast 1 Violet/Gray
Beast 1 Blue-Green/Grey
Plains 2 Brown
Plains 2 Dark Orange/Tan
Beast 2 Violet/Grey
Beast 2 Blue-Green/Gray
Plains 1 Dark/Steel
Plains 2 Dark/Steel
Beast 1 Dark/Steel
Beast 2 Dark/Steel

Plains and Beast kits, which are mentioned as being on sale on the sale page, but no mention that they are not on the same 35% off sale, but a seeming 20% off one.

All of the armor kits should be at 35% off, and I've just made a fix that should correct the kits you pointed out. Please try again and let me know if it is not working properly.

DocBenway
09-08-2011, 11:38 AM
Just did a quick browse through current deals and all kits are now showing as 35% off.

Thanks for taking care of this.

QuarterMasterM
09-08-2011, 11:41 AM
Thanks for bringing it to our attention, and sorry for the trouble!

Coldin
09-08-2011, 01:45 PM
Gah! And I just bought one of these the other day, at the higher (25% off) price. *facepalm*

donfilibuster
09-09-2011, 02:14 AM
All three cog kits are at 20% while everything else shows 35% sale atm.

DocBenway
09-09-2011, 07:27 AM
All three cog kits are at 20% while everything else shows 35% sale atm.

I'm not in game now, so can't take a peek, but seeing this mentioned makes me realize I didn't even see the Cog line of kits. I'm unsure if they just didn't show up in Current Deals section I was browsing or if the kits would be under the Show All Items - No blanket due to browsing the store on a Human in an Outfit.

Much like Greater Hearts won't show by default in current deals for a 32 point build character.

QuarterMasterM
09-09-2011, 08:53 AM
Gah! And I just bought one of these the other day, at the higher (25% off) price. *facepalm*

Hi Coldin, if you contact Account Support you will be refunded the additional cost.


All three cog kits are at 20% while everything else shows 35% sale atm.

If you put in an Account Support ticket by Sunday explaining you wished to buy the kits at 35% off but they were not showing up properly, they will assist you in making the transaction for the 35% off price.

merentha
09-09-2011, 09:19 AM
Hi Coldin, if you contact Account Support you will be refunded the additional cost.



If you put in an Account Support ticket by Sunday explaining you wished to buy the kits at 35% off but they were not showing up properly, they will assist you in making the transaction for the 35% off price.

I also purchased 4 Beast 2-Dark Kits last week at the 20% or 25% off. Am I also able to contact Customer Support and if so what wording should I use to ensure I make their job easier to take care of me?