View Full Version : 420 point purchase bugged

02-25-2011, 02:37 PM
Bought 420 points, received 410:

It's not a game-specific bug either, had the exact same issue in LotRO a few days back (my bad for thinking the DDO side would be better, I guess. :D):

Just a heads up. I know 10-30 points isn't a big deal, but I can't be sure the larger point bundles are working properly either.

02-25-2011, 05:10 PM
Hi, sorry you've been experiencing this problem!

We have been investigating and as-of right now have not determined the route cause, but we have determined that this is a very isolated incident.

I will be sure to keep this thread updated as we resolve this problem, and we will replace any Turbine Points that were not correctly granted.

Again, please accept our apologies, and thank you for bringing this to our attention!

02-25-2011, 08:17 PM
Good luck Minttunator, I hope you get a timely resolution. I'm sure you had intended to spend those sooner rather than later.

A much better response from Turbine this time, than the usual 'Please contact support if you feel you are entitled to ..."

02-26-2011, 10:16 AM
Thanks for the responses, guys! I have to give props to DDO customer support - I got the missing points refunded (and even a small bonus) within a few hours of submitting a ticket. Well done! :)

Feel free to feel superior to the LotRO support team, who haven't managed to resolve a similar incident after several days. :D

02-26-2011, 10:58 AM
um...420.... lol
hee hee

420 problem..guffaw

developer easter egg....with something wacky in it