View Full Version : Help !!!!

06-05-2010, 02:21 PM
Ok, so i recently bought a visa gift card and just activated and registered it online through their site. I intended on buyng TB points with it but when i tried to buy the points i kept getting a error. [err: 30005]

So low and behold i could not get any points. I verified all my Info was correct and tried a bunch of times. to no avail. Then i logged back in to check to see if my card was workin and registered . It has 10 purchases of points and a 1 dollar transaction fee from every point purchase. What the heck? I did not recieve any points and my card kept getting declined. Now i am stuck with no points and 40 $ left on my 50 dollar visa card???

How can my card get declined but yet i still get billed? I did not recieve anything therefor i should not be billed for anything? what can i do about this ?

Apperently my card is working fine, its registered and You guys seem to be taking your dollar for every bunked purchase i try to make and dont get any points.

This is making me really mad, not only am i out 10 bucks, i got no points and am to afraid to try buying anymore points for fear of being billed a buck for every failed attempt.!!!!

06-05-2010, 03:04 PM
You might need to take this up with both Turbine customer service and Visa customer service.

06-05-2010, 03:18 PM
They told me that I have 12 purchases of one dollar from Turbine. 4 of those were from buying points(which i never recieved) and 8 were from trying to link this new card to my account. They told me to contact customer service for Turbine. I sent in ticket but it says that i cannot call em on weekends. Only monday to friday.

So i guess i was hoping some kind of Turbine account department person was looking at forums. :( Guess not.

I usually go with the Mastercard prepaid and have no problem what so ever, but this time i went with Visa. Big mistake on my part i guess. :(

oh well tickets submitted. Now i can only wait and hope. guess i will eardweller farm for the weekend . o.0

06-07-2010, 12:56 PM
The $1 authorization holds will automatically be released within a few days, a week at the most. The length of the hold is actually controlled by the card company, not Turbine.

You can see this sticky (http://forums.ddo.com/showthread.php?t=203387) for more information on credit cards (including pre-paid).