PDA

View Full Version : GM Support Useless



mrtreats
05-14-2010, 01:08 AM
we were running von 3 our caster goes afk 5 min into the quest we get to the end and he has still not DCed ask a GM for help and get nothing you need to either make them more usefull or make it so we can boot AFK players from our party.

Greydeath
05-14-2010, 01:44 AM
Turbine has the absolutely WORST support period :mad:

It is unfortunately the only thing they are consistent about :rolleyes:

mrtreats
05-14-2010, 05:16 AM
whats bad is the first 6 months they were the fastest and best GMs then they changed all there polices and thay saud its against our polocie to help you

Lorien_the_First_One
05-14-2010, 05:27 AM
we were running von 3 our caster goes afk 5 min into the quest we get to the end and he has still not DCed ask a GM for help and get nothing you need to either make them more usefull or make it so we can boot AFK players from our party.

How did that require GM support? That player's actions in no way stopped you from completing the quest, you didn't need a GM or GM help.

Daggaz
05-14-2010, 05:41 AM
Welcome to the Wonderful World of Piking!

A p2p account has 20 minutes of inactivity before they dc. A VIP account has even more. Twenty minutes is more than enough time to complete Von 3 (or you are doing it wrong), so by game mechanics they wont have dc'd at this point anyhow. If they are a real wanker, they can even twitch their character everynow and then, resetting the clock.

There is absolutely nothing a GM can or should do in this situation. Its supposed to work this way. If you see this person doing this more often, they are piking and the best you can do is not group with them and put their name on the blacklist you and your friends should be carrying.

Yes, its annoying, and yes, it would be nice to get a real player who contributes,.... but lets be honest here.

A) After more than twenty minutes have gone by, who in their right mind is going to join you at the very end of the quest for an 80% xp penalty??

B) If they changed it, wouldnt you be really upset when the same impatient jerk abuses the system to kick you out of groups if you hold still for more than a minute? Cuz that is exactly what would happen..

flynnjsw
05-14-2010, 05:45 AM
I have used GM support all of twice; once in Tangleroot and once in Necropolis, both times they were timely and were helpful. I guess user mileage may vary.

Zippo
05-14-2010, 05:57 AM
we were running von 3 our caster goes afk 5 min into the quest we get to the end and he has still not DCed ask a GM for help and get nothing you need to either make them more usefull or make it so we can boot AFK players from our party.

In game GM's are there to take care of issues like "hey I'm stuck and can't move" or "hey monster x didn't spawn so I can't complete the quest" not as your personal screening machine for pikers. NO sympathy.

Noctus
05-14-2010, 07:30 AM
A) After more than twenty minutes have gone by, who in their right mind is going to join you at the very end of the quest for an 80% xp penalty??

?

What are you talking about?

Eladiun
05-14-2010, 07:38 AM
This is in no way an issue requiring GM support you were abusing the GM system. Garbage requests like this is why it takes so long to get help.

Lorz
05-14-2010, 07:44 AM
What you should have done was restarted when caster goes lfm. If you don't want to have pikers then this is the only way. Calling a GM for this wastes booth your time and theirs.

As for GM's I try not to bother them unless I have a real issue. Even when a quest messes up it usually easier just to start it over then to wait for a GM. Guess they are all tied up explaining to players that no they cannot kick people from your party. If you need to remove them recall break group and reform.


That is all.

Hendrik
05-14-2010, 07:45 AM
we were running von 3 our caster goes afk 5 min into the quest we get to the end and he has still not DCed ask a GM for help and get nothing you need to either make them more usefull or make it so we can boot AFK players from our party.

Thank you for WASTING GM time for something they can do NOTHING about then coming here and complaining about them.

Class act and take some real chutzpah.

:rolleyes:

Tinrae
05-14-2010, 01:27 PM
I have used GM support all of twice; once in Tangleroot and once in Necropolis, both times they were timely and were helpful. I guess user mileage may vary.

Same here - the one time I used support, the GM was helpful and immediately took care of my issue (which was a gameplay bug, not a complaint about another player).

Missing_Minds
05-14-2010, 01:46 PM
Class act and take some real chutzpah.

Naw. Grade school mentality. Running for a teacher because Jonny won't play with them.

Lagin
05-14-2010, 01:48 PM
OK gang, time for a...
http://i299.photobucket.com/albums/mm299/chefricochet/animated/th_a76c575d.gif
(http://s299.photobucket.com/albums/mm299/chefricochet/animated/?action=view&current=a76c575d.gif)

Ive had many tickets over the last 3 years, even when I used the free trial accounts (milked them for 6 months)[/URL]
And have all but 1 ticket answered very quickly,
there are several issues they cant help with, and removing "afk" players is one of them.
I feel your pain OP, but if the shoe was on the other foot, & you had a connection problem, and got booted from inactivity, you would have something to say, as we all would!

I will say that Turbine needs to look at certain aspects of the live GM feature, and should be a little more flexible on things like this. But then again.....
http://i299.photobucket.com/albums/mm299/chefricochet/animation/th_Monster-02-june.gif
(http://s299.photobucket.com/albums/mm299/chefricochet/animated/?action=view&current=a76c575d.gif)
You will be beaten into submission or you will go F2P[URL="http://s299.photobucket.com/albums/mm299/chefricochet/animation/?action=view&current=Monster-02-june.gif"]

stainer
05-14-2010, 01:50 PM
Did you want the GM to press recall and reform the group for you? I am confused.

Belwaar
05-14-2010, 01:52 PM
Thank you for WASTING GM time for something they can do NOTHING about then coming here and complaining about them.

Class act and take some real chutzpah.

:rolleyes:

Maybe this is why it takes forever to get GMs when something trully wrong has happened...their busy dealing with people like the OP, with no real sense of knowing when it's appropriate to file a ticket. :eek::mad::eek::mad::eek:

Belwaar
05-14-2010, 01:53 PM
Did you want the GM to press recall and reform the group for you? I am confused.

Lol. :p:p:p

Rubiconn
05-14-2010, 01:56 PM
And as much as some people would like to have the ability to kick nonDC's people from a party mid quest that power is too easily abused which is why I am happy that it is not available.
I do have one question by the time you got 1/2 way through didnt you notice that this guy was missing and not doing anything. Its usually at that point that my group stops and starts to wait, no contact, no info time to recall, regroup and leave him be. Or if you are able and really want revenge you drag a mob or 2 to them and then get out of the dungeon.

toughguyjoe
05-14-2010, 02:05 PM
Turbine has the absolutely WORST support period :mad:

It is unfortunately the only thing they are consistent about :rolleyes:


whats bad is the first 6 months they were the fastest and best GMs then they changed all there polices and thay saud its against our polocie to help you


I went to the trouble to NEG rep both of these Posts.

Greydeath, I have waited in quest for longer than I should have for GMs to help me with an Issue. I know that turbines policies don't allow them to fix SOME things that other games are allowed to fix. However. Simple blanket statements concerning how terrible they are are not productive to the community, and the more newer players you spread such negative advice to the worse the communication between the Gms and Players becomes.

MrTreats, It is not against Turbines policy to help Players. I have been helped Numerous times on many different issues. What you may not realize is that the games population grew and grew after the first six months, much faster than the populations of GMs did. It is not against their policy to "Help You" it is against their Policy to Return lost Items, Open Chests...Granted these are just examples of things I have experienced, it did not warrant me coming to the forums and denouncing the entire system.

Memnir
05-14-2010, 02:05 PM
Of course the GM was useless - this was a non-GM issue.
Hey, when I run out of paper in the bathroom - should I expect a Turbine GM to run some over? How about when the lid on the salsa jar just won't come off, and I'm hungry for some tacos... can a Turbine GM pop it off for me? Or would that just be silly, since these things are outside the reasonable expectation for a GM to problem solve?



I've never had a bad run in with Turbine's GMs, nor it's CS department. However, I consider that to be me being lucky, since I also have many friends who've had nothing but hard times when they've had legit issues and the GMs leave em hanging. But, and this is the key difference between their problems and yours, their issues were legit. You wanted the GM to pop the lid off the salsa jar.


Next time, have a real issue before spouting off - I'll have more sympathy. Till then, it's taco time.

LeslieWest_GuitarGod
05-14-2010, 02:15 PM
we were running von 3 our caster goes afk 5 min into the quest we get to the end and he has still not DCed ask a GM for help and get nothing you need to either make them more usefull or make it so we can boot AFK players from our party.

What did you want the GM to do? Evac the piking wizard and hop onto HIS wizard so you can complete!? Come on now.....

ooh, and please take Fernia out of your sig, its as dead as your VON 3 party.

Fomori
05-14-2010, 02:22 PM
I'm sad that I wasted my time on this thread when there are so many more that are filled with real drama.

Uska
05-14-2010, 02:23 PM
That isnt a gm issue and how many times and how many ways do we have to say booting from within a quest is bad if your so impatient you cant wait 5 min recall and reform sometimes real life issues do pop up and yes sometimes so does piking live without or develop an ulcer from stressing about it.

mrtreats
05-15-2010, 02:27 AM
Ok so i only posted for the GM cus 3 members asked me to as the party leader i knew what he was gonna say but there still should be a way to kick the guy who said nothing and just stopped 5 min into the quest there used to be an ability to kick ppl in a quest it should just take 10 min to do it or so and i HAD a caster that was ok with no exp he just wanted the flag quest done and for the ppl who have played long enough the GMs have kicked players from partys in the past.

D-molisher
05-15-2010, 02:41 AM
I have had help 2 times.

First time was in shadow crypt A door wouldnt open, he completed quest for us ( he couldnt open door ).

Shroud part 5; Someone DC and wow did shroud go bugged, he gave us a res shrine. That was funn & chaotic.

I would say the times the party i was in had help, mostly quest got set on completed & it sux - i wanna do it, not get friggin completion. So in my world they are almost useless, exept as in the shroud part 5 case.

Hendrik
05-15-2010, 08:05 AM
Maybe this is why it takes forever to get GMs when something trully wrong has happened...their busy dealing with people like the OP, with no real sense of knowing when it's appropriate to file a ticket. :eek::mad::eek::mad::eek:

How true...

:cool:

Greydeath
05-15-2010, 08:22 AM
IGreydeath, I have waited in quest for longer than I should have for GMs to help me with an Issue. I know that turbines policies don't allow them to fix SOME things that other games are allowed to fix. However. Simple blanket statements concerning how terrible they are are not productive to the community, and the more newer players you spread such negative advice to the worse the communication between the Gms and Players becomes.

I clearly do not care about 'rep' as the entire system is flawed. However, as it is the truth there is no problem with spreading it.

The surest way to be frustrated with this game is to require something done by a GM - to be fair, this is Scott's fault more than theirs as he is an utterly terrible leader and his policies are asinine.

First, they never bother reading your submitted statement and require you to tell them again what the problem is - *** did I just type it all out into the forum then?

Then they have two responses: "Sorry we cannot help you" OR "This is an unknown issue, please submit a bug report".

Sure, they can do somethings and help out - like when you are stuck or whatnot, but anything that actually matters? Good ****ing luck - no chance.

KannyaAryien
05-15-2010, 08:28 AM
My times with the GMs have always been positive, thus far. Yeah, I've had to wait a few minutes, but they do show up if it's a valid issue. I've sent in tickets 3 times, been contacted twice. Both times I contacted the matter was resolved quickly, even to the point of the GM waiting so I could collect the rest of the group before the boss spawned on top of us. :D

Unfortunately, people pike sometimes without being considerate enough to say, "Hey, man...mind if I sit out some of this?" Who knows, maybe that guy had RL issues that popped up all of a sudden, took him away from his computer before he could DC...either way, no kicking from parties while in dungeons/explorer areas, etc...bad juju, much griefing.

Please please please use the GMs responsibly, they're not there to handhold. And OP, if you knew that this was not something the GM could fix, why bother putting in a ticket in the first place? Peer pressure much? :(

Lorz
05-15-2010, 08:46 AM
I clearly do not care about 'rep' as the entire system is flawed. However, as it is the truth there is no problem with spreading it.

The surest way to be frustrated with this game is to require something done by a GM - to be fair, this is Scott's fault more than theirs as he is an utterly terrible leader and his policies are asinine.

First, they never bother reading your submitted statement and require you to tell them again what the problem is - *** did I just type it all out into the forum then?

Then they have two responses: "Sorry we cannot help you" OR "This is an unknown issue, please submit a bug report".

Sure, they can do somethings and help out - like when you are stuck or whatnot, but anything that actually matters? Good ****ing luck - no chance.


No grey your just like OP....you want the GM to fix something or issues that are not GM issues. Yes when the game was a lot smaller GM's had wider ranging powers. But the game is a lot bigger now. Instead you come in like OP with your sad little story that doesn't match the countless times myself and guilds have had issues resolved by GM's....course we are smart enough to know what is a GM issue. Also you probably have the same vinegar sour attitude you have on the board. Oh and that red dots under your name....complain how unfair it is...but in reality. It works pretty accurately. At least in your case it seems to be accurate.

Lorien_the_First_One
05-15-2010, 09:02 AM
I clearly do not care about 'rep' as the entire system is flawed. However, as it is the truth there is no problem with spreading it.

The surest way to be frustrated with this game is to require something done by a GM - to be fair, this is Scott's fault more than theirs as he is an utterly terrible leader and his policies are asinine.

First, they never bother reading your submitted statement and require you to tell them again what the problem is - *** did I just type it all out into the forum then?

Then they have two responses: "Sorry we cannot help you" OR "This is an unknown issue, please submit a bug report".

Sure, they can do somethings and help out - like when you are stuck or whatnot, but anything that actually matters? Good ****ing luck - no chance.

I agree with you that half they time they don't read the ticket and you have to repeat it. But that's about it. Sure, there are some things they can't or won't help with, but most of the time I've called a GM they have resolved the problem for me. Players have been teleported from stuck spots, bugged monsters respawned, objectives completed, missing required items (such as a unique item on a afk player) respawned, etc. They are generally very helpful.

In the OPs case they could have easily completed even with the piker there and it was not a GM issue. It wasn't necessarily harrassment, the guy could have just had a kid throw up or for some other reason the 5 min turned into the 15-20 it took to run the quest. No biggy, life happens. For non obvious harrassment/grieving GMs SHOULDN'T interfere.

Midnightetak
05-15-2010, 09:06 AM
Turbine has the absolutely WORST support period :mad:

It is unfortunately the only thing they are consistent about :rolleyes:

Disagree, the worst support crown would go to Warhammer Online. Wait time for their assistance in anything, even to tell you that they couldnt assist you was anywhere from 2 days to 8 months (if ever). I suspect they've only got two humans working there and the rest are drunken kobolds.

Turbine Support when i needed their help, they responded in about 10 minutes, if not immediately. Maybe i just have lucky timing with the few requests that i send or maybe they're that pretty darn good with their support.

DDO <3

Pyromaniac
05-15-2010, 09:07 AM
They don't have time to respond to legitimate requests, let along if someone's piking. Best thing to do with a piker, is quit the quest, reform and redo. Or train mobs back to them first. Besides, piking is where things are at these days.

Zippo
05-15-2010, 09:09 AM
I clearly do not care about 'rep' as the entire system is flawed. However, as it is the truth there is no problem with spreading it.

The surest way to be frustrated with this game is to require something done by a GM - to be fair, this is Scott's fault more than theirs as he is an utterly terrible leader and his policies are asinine.

First, they never bother reading your submitted statement and require you to tell them again what the problem is - *** did I just type it all out into the forum then?

Then they have two responses: "Sorry we cannot help you" OR "This is an unknown issue, please submit a bug report".

Sure, they can do somethings and help out - like when you are stuck or whatnot, but anything that actually matters? Good ****ing luck - no chance.

Seems fitting
http://static.pyzam.com/img/funnypics/d/pyzamspins.jpg

Greydeath
05-15-2010, 09:13 AM
Disagree, the worst support crown would go to Warhammer Online. Wait time for their assistance in anything, even to tell you that they couldnt assist you was anywhere from 2 days to 8 months (if ever). I suspect they've only got two humans working there and the rest are drunken kobolds.

If you actually play both, then you would know WAR went the same way DDO did. The DDO GMs _used_ to be good and were actually helpful, then Scott **** all over them and they became ****ing useless - that, and DDO completely bombed so their budget was obviously cut as well.

WAR is now in that same position (fortunately for them without Scott's 'leadership') and since the EU cash influx, DDO has gotten better. But please do not try to say that Turbine's support is good since it set the low bar in the industry.

Greydeath
05-15-2010, 09:21 AM
No grey your just like OP....you want the GM to fix something or issues that are not GM issues. Yes when the game was a lot smaller GM's had wider ranging powers. But the game is a lot bigger now. Instead you come in like OP with your sad little story that doesn't match the countless times myself and guilds have had issues resolved by GM's....course we are smart enough to know what is a GM issue. Also you probably have the same vinegar sour attitude you have on the board. Oh and that red dots under your name....complain how unfair it is...but in reality. It works pretty accurately. At least in your case it seems to be accurate.

Your entire post is fail. Nothing could be further from the truth - and speaks volumes about your analytical ability. I could care less what the OP's actual problem was - I merely agree that Turbine's support is terrible. I agree that his problem though was outside their prevue - but this is because of Scott's **** poor judgement.

That said, your comprehension skills are also pitiful as no where do I complain about rep. The system IS broken and like Dungeon Alert does not achieve the goal as stated by the Devs/Mods. Would you prefer I simply disable it? Or should I go to the off-topic forums and post joke threads and funny pictures? Or perhaps, like I said I just do not give a flying **** through a rolling doughnut what some ignorant ****ant thinks of me.

For every super terrific got helped story I can match it with one of my own where I too was helped. Then I could also match it with one where they did not do something that was in their power. I do not waste GM time, because I do not waste my time with the GMs :rolleyes:

Cylinwolf
05-15-2010, 09:42 AM
I merely agree that Turbine's support is terrible. I agree that his problem though was outside their prevue - but this is because of Scott's **** poor judgement.

Though you haven't posted a real reason as to why you think they're terrible. You blame this "Scott" over and over for the problems with their CS, but you don't say a word on the specifics of how he's ruining it or have anything to back it up. You just say that he's bad over and over.

I've had to call on Turbine support twice, and the GMs were helpful each time. The first was back in the first few months, when there was a problem with people without the required INT touching the pedestal in Caverns of Korromar locking the quest up. GM came in after 5 minutes, triggered the object, and we carried on our merry way.

Second time was spring of last year, had a buddy who was having trouble getting into sunny side Korthos even though he was using the portal at the end of Misery's Peak. He put in the ticket, GM ported him to sunny side.

But, if nothing else: Have you ever tried asking the GMs to escalate your problem to someone higher? I've been told in this game as with others that higher-ranking GMs are more prone to fixing your problems.

tomfar72
05-15-2010, 10:37 AM
I've only had one issue in DDO that required me to contact a GM and they responded within 5 minutes. An end boss mob bugged just as I killed him and I didn't get credit for the completion. The GM responded quickly and fixed the problem. I was impressed. Coming from WoW I had never seen a ticket responded to in less than 24 hours. Alot of times you would wait 2-3 days for a GM response.

To the OP, sorry you ran into someone you considered to be a piker.(as others have said, sometimes RL things happen, but who knows) As group leader you really had 2 viable choices: complete the quest without the afk player or recall out and start over. At this point, Turbine has not implimented a way for us to kick players from a group and I can understand why. It can be a good thing when used properly, but it can also be heavily abused.(I've seen it abused in WoW many times) You decided to try and get a GM involved in something that is not(and should not be) a GM issue and then come on here and whine about how bad the GM support is. It sounds to me like the GM responded in a timely fashion.(you were still in the quest, right?) There is a saying ",God hears all prayers, but sometimes the answer is no." The GM got your ticket and responded quickly, though not with the answer you wanted to hear. Working as intended IMO.

toughguyjoe
05-15-2010, 03:03 PM
In the words for South Park: "Watch out for Scott. He's a ****!

GreyDeath. Here's a question I need to ask you: Where did you read what is within a GMs powers and what is not? You refrence "Things GMs can do, but refuse to" I have NO IDEA what the limits to a GMs influence is. I DO KNOW that they can remove barriers that did not drop as they were supposed to, Respawn quest items that are For some reason Gone/unusable..Move Players, Respawn quest Mobs that have bugged...

I know these things because they are all things that have been done for me.

I do agree that they half the time don't read the tickets. I have no idea why they don't read the tickets.

So the question stands: How do you know what the limits and scope of their powers are?

LeslieWest_GuitarGod
05-15-2010, 08:40 PM
Ok so i only posted for the GM cus 3 members asked me to as the party leader i knew what he was gonna say but there still should be a way to kick the guy who said nothing and just stopped 5 min into the quest there used to be an ability to kick ppl in a quest it should just take 10 min to do it or so and i HAD a caster that was ok with no exp he just wanted the flag quest done and for the ppl who have played long enough the GMs have kicked players from partys in the past.

. . . . . .

Here, I gave you a set of periods. Can you please place them in their proper locations? Then, maybe I can read whatever you are trying to say. Thanks...

IWZincedge
01-26-2012, 06:24 PM
End of the line. Everyone please exit the derailed train to your left.