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View Full Version : What happened to my Manual Purchase Request for the 6900TP??



chielectric
03-31-2010, 06:51 PM
Whats taking so long? I've emailed my request last Sunday, aside from the confirmation email acknowledging my initial email I've yet to receive any word if the transaction was successful or not.

I've done Manual Purchase of TP twice before and it never took this long, I hope its not a security issue. If it is then kindly let me know so I can call my credit card company and put the card on hold.

Thing is, I've not only ordered TP for my account but I also ordered TP gifts for the accounts of a couple of my friends, I dont mind if its only me but there are others involved.

Also, I'd REALLY appreciate a reply to the emails I sent to customersupport@turbine.com, I am giving you business after all, so its but proper to extend me some sort of courtesy right?

What I found odd is that with the initial influx of PAX promo TP requests, that apparently was too much to handle hence the backlog... the response was to extend the PAX promo to Mar 31?? That would create more backlogs wouldn't it?

BTW I'm Case # 00171364

Still waiting for word on my Manual Purchase order...

Chie

tihocan
04-01-2010, 07:41 AM
I believe they got overwhelmed indeed. I filed a request last Friday and it wasn't processed until yesterday.

Victorie
04-01-2010, 01:37 PM
In the future, rather than emailing customersupport@turbine.com I would recommend that you complete the inquiry form for the direct department (links in my signature). This will include specific requests, and will also route the inquiry directly to the right department, which will expedite your response. Additionally, when you use the form, the system provides a confirmation on the web to assure you we received the request. At this time we don't have an email confirmation system, but I will certainly pass along your feedback.

The PAX 6900 Turbine Points for $49.99 is the best deal we've ever offered. As we did receive so many inquiries, it has delayed our response time. However, we are answering all of them in the order we received them.

chielectric
04-01-2010, 05:28 PM
But I've been using customersupport@turbine.com for manually purchasing TP as I was told to do so (like some international players who post here, my country is in the 'unsupported' list, hence the email option), I haven't had any problems with it until this last purchase request. I will take note however of the department links you mentioned.

Anyway, I've just received the confirmation of purchase email a few minutes ago, and according to it, the request was successful, I've checked my account for the TP and its reflected, I'll have to check with my buddies later to confirm if their TP is reflected as well.

Thanks for your response and assistance Victorie.

Victorie
04-01-2010, 07:12 PM
Glad to know you're all set. To be more specific about email submissions:

If you have an email that you're responding to, then that's the correct way to request the purchase.

For new inquiries, we always recommend the form. ;)

Maleficere
04-02-2010, 08:26 AM
Whats taking so long? I've emailed my request last Sunday, aside from the confirmation email acknowledging my initial email I've yet to receive any word if the transaction was successful or not.




Anyway, I've just received the confirmation of purchase email a few minutes ago, and according to it, the request was successful, I've checked my account for the TP and its reflected, I'll have to check with my buddies later to confirm if their TP is reflected as well.




The PAX 6900 Turbine Points for $49.99 is the best deal we've ever offered. As we did receive so many inquiries, it has delayed our response time. However, we are answering all of them in the order we received them.


Any comment about " in the order we received them"? Im wrote request in friday, and not get any reaction.

Victorie
04-02-2010, 11:33 AM
As I have said, we do the requests in the order we receive them. Some players have submitted multiple requests, which may affect the date they remember submitting vs the day they receive a response. We are still working on emails from the end of last week, because we received so many of them. You will receive an email when your inquiry is reviewed/answered.