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View Full Version : When do I get my monthly points



WeaselKing
10-01-2009, 01:39 PM
So my sub renewed yesterday and I still have not received my monthly allotment of Turbine Points? Whats up with that? Is it a known issue that I haven't bothered to read about? I am not dying for the pooints but I am curious.

noneou
10-01-2009, 01:49 PM
aye it's a known problem. You are supposed to get the points 24hrs or so after your first billing date.

So say your sub renewed on Sept.1 by Sept. 2 you should get your vip 500 TPs. So now it's Oct.1 you should be looking at another 500.

I had the same problem.

Placed a call to Account Management and 5 mins after they answered the phone the problem was fixed. Hold time was around 30 mins so call when you are in a patient mood. :D

You could email them too but I think they are swamped. It's been 10+ days since I emailed and still have not gotten a reply.

Personally I would rather hold on the phone for a little while than wait who-knows-how-long for an email reply.

Rickpa
10-01-2009, 11:32 PM
This kind of stuff should be in an FAQ list.

silverraven
10-02-2009, 02:59 PM
yea what about 6-month plans? to we get 3k?