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View Full Version : Referral Credit Vanished



Tilliak
01-13-2009, 03:55 PM
Four days ago I check my account and saw that my referral credit had finally come through. Yesterday, I logged in and decided I was going to use that referral credit for the month of Feb. The Earned Referral Credits now shows 0. When I talked to the friend that I had referred, his account now shows that he is back on a trial account. He's been a subscribing member for 3 MONTHS! What the hell is going on??

Victorie
01-13-2009, 06:10 PM
For information about a specific account (or accounts in this case) you'll need to contact the Account Management department. Contact options are in my signature.

Tilliak
01-18-2009, 08:13 PM
For information about a specific account (or accounts in this case) you'll need to contact the Account Management department. Contact options are in my signature.


Yeah, I did this four days ago and have yet to receive any message back. Is there anyone even there? The same thing happened when I sent in a tech support request a couple months back. I ended up having to go to a third party forum to find the answer I needed.

Maitland
01-18-2009, 08:31 PM
i dont usually post here but reading this i had to..i have tried to take advantage of every offer turbine has had to offer but with no sucess.i have e-mailed ,etc,etc...nothing.. i just gave up..its kinda like a sweepstakes i figgure...you hear about them but never see them...

Tilliak
01-18-2009, 09:29 PM
Yeah, that's what I'm starting to think too. The friend I referred said that they reverted his account back to a trial account, even though he's been a paying subscriber for 3 months.

If they aren't going to respond to e-mails, why do they bother putting a support e-mail link on there at all?

Victorie
01-19-2009, 12:48 AM
The Accounts department is answering all emails as quickly as possible in the order they are received. They do have a lot of volume at the moment, but I assure you they will answer. If you still haven't heard back from them, feel free to PM me your inquiry number, and I'll see what I can do.

Tilliak
01-21-2009, 02:17 PM
I also have to wonder at the level of dedication a company has to support when their telephone support is only open from 4pm to 8:45pm. What kinds of hours are those???

kinar
01-21-2009, 02:30 PM
not that I want to appear as though I'm supporting/defending Turbine's extremely crappy customer service/technical support implementation but, imo, those support hours are a fantastic start. It is far better than 8AM-5PM that most companies use these days. If they also had 4AM-8:45 AM, it should be sufficient to accessable to 99% of the playerbase.

Offhour support = good

Tilliak
01-21-2009, 03:03 PM
It would be even better if they gave enough of a damn to answer their e-mails.

Victorie
01-21-2009, 04:52 PM
As I noted above, if you'd like to PM me your inquiry number from the email to Account Management, I can see what I can do.