PDA

View Full Version : Uh... Cannot Cancel



Groove
07-24-2008, 10:25 AM
* The system was unable to cancel your subscription. We apologize for the inconvenience. Please try again later. [err: 30031]
* The system was unable to update your account at this time. We apologize for the inconvenience. Please try again. [err: -2]

Yeah, can you fix this asap. I DO NOT WANT TO BE CHARGED again. Thanks.

Farlander
07-24-2008, 12:34 PM
This error typically indicates that the maintenance was successful, but the website wasn't able to immediately update correctly for some reason. Can you try logging back in to the Accounts page, please, to confirm that the cancellation request went through? Your account should say it's pending cancellation. If it's not, please contact our Account Management team and they'll definitely get that resolved for you. The contact options are listed in my sig below.