pangelo
05-01-2008, 09:26 PM
After thinking long and hard about this, I've decided to post my problem. Not that I think it will change my situation any, but at least I'll feel a little better (well, probably not.. but what the heck).
Anyway, here's my problem. I started this game back in beta, played for some time, made level 12 with a couple of my characters spread across 2 different accounts. Then favor rewards started becoming big, so I spent the time and effort knocking out favor on one of my characters, my "main" so to speak. I reached approximately 1690 favor before I decided I needed a break from the game.
I recently (2 months ago) returned to the game and have since re-activated both of my accounts. When I saw that there was a +2 tome reward for 1750 favor, I decided to knock this out. With the help of the new guild I had joined, I broke over the 1750 point and very excitedly ran to collect my favor reward tome........... much to my suprise, no discussion was available!!!!! I looked over all of my favor with each group, went and talked to EVERY person on the list and still nothing.
I submitted a bug report and sat back and waited. About 2 hours later, a GM contacted me and asked what my problem was. I had to explain my problem 3 times to him before he "understood" what was going on. He told me to log out and attempt to create 9 characters on my account. So I did, logged out, created a total of 9 characters on my account (including 32 point build ones) and logged back in to tell him the results. His response after about 30 mins was... "I need to bump this up to a senior GM to see if it's an isolated problem or a more global one".
So, I figured it would take some time, and someone would eventually get back to me. Well, a week passes and nothing. So I submit another report. I get a GM who I then have to explain the whole situation to. I tell him to look up my other ticket. Well, after about an hour with him I get absolutely nowhere (yeah, I know.. big suprise, right?)
The saga continues.... He tells me "please look at your character sheet and see if it says "inherent bonus" on any of your stats. I tell him, Yes, it does.... I ate a +2 intel tome back before I quit the game... over 18 months ago. He tells me that he'll have to look into it. I ask, can't you just look at my logs and see when I hit 1750 favor, and look to see if any additions to my stats were made AFTER that point? He asks when I hit 1750 favor, Well, I just happened to keep the original ticket with my original complaint, so I provide him with the date and approximate time.
Well, another 2 weeks passes, I log in and out of the game, playing several of my characters. Often times I just sit there with my "main" logged in, staring at the screen in hopes a GM will contact me.
Then, out of the blue one day a "Sr. GM" contacts me and tells me "It seems you already used a +2 stat tome" I respond to him, yes, well over 18 months ago, but that was not the favor reward. I have not had ANY opportunity to get the proper conversation from Nyx to pick one. He responds "I'm sorry, I can't provide you with a tome". At this point I'm really frustrated... a month of waiting on this stupid thing, a total of 5 different tickets submitted on the same issue, chats with AT LEAST 6 DIFFERENT GM's on the subject and all I get is two stupid frickin sentences from the "customer service" people (and I use that term VERY lightly). I ask him finally "so, what you're telling me is that I'm being screwed out of my favor reward tome?".............big suprise... no response.... several tells back to him... then he's no longer online.....
Well, thank you so very frickin much!!!!!!!!! In a world where we have to offer $9.99/mo subscriptions to help keep numbers up, in a world rife with other online options, in a world where the customer is supposed to always be right and all I get is silence.......
So, now I've hit 1750 favor on my 2nd account, and actually got my reward on that one.... lucky me I guess.
Anyway, for those of you who have actually made it this far, thanks for "listening". I know that none of what I wrote will matter, but maybe SOMEONE high up in the customer service area will accidently read this and make a change to that department telling them that thier JOB, the reason they get PAID is to actually HELP the customer......... or, this could just be a fantasy world and that department is actually just a figment of my imagination.
See ya aroune!
Anyway, here's my problem. I started this game back in beta, played for some time, made level 12 with a couple of my characters spread across 2 different accounts. Then favor rewards started becoming big, so I spent the time and effort knocking out favor on one of my characters, my "main" so to speak. I reached approximately 1690 favor before I decided I needed a break from the game.
I recently (2 months ago) returned to the game and have since re-activated both of my accounts. When I saw that there was a +2 tome reward for 1750 favor, I decided to knock this out. With the help of the new guild I had joined, I broke over the 1750 point and very excitedly ran to collect my favor reward tome........... much to my suprise, no discussion was available!!!!! I looked over all of my favor with each group, went and talked to EVERY person on the list and still nothing.
I submitted a bug report and sat back and waited. About 2 hours later, a GM contacted me and asked what my problem was. I had to explain my problem 3 times to him before he "understood" what was going on. He told me to log out and attempt to create 9 characters on my account. So I did, logged out, created a total of 9 characters on my account (including 32 point build ones) and logged back in to tell him the results. His response after about 30 mins was... "I need to bump this up to a senior GM to see if it's an isolated problem or a more global one".
So, I figured it would take some time, and someone would eventually get back to me. Well, a week passes and nothing. So I submit another report. I get a GM who I then have to explain the whole situation to. I tell him to look up my other ticket. Well, after about an hour with him I get absolutely nowhere (yeah, I know.. big suprise, right?)
The saga continues.... He tells me "please look at your character sheet and see if it says "inherent bonus" on any of your stats. I tell him, Yes, it does.... I ate a +2 intel tome back before I quit the game... over 18 months ago. He tells me that he'll have to look into it. I ask, can't you just look at my logs and see when I hit 1750 favor, and look to see if any additions to my stats were made AFTER that point? He asks when I hit 1750 favor, Well, I just happened to keep the original ticket with my original complaint, so I provide him with the date and approximate time.
Well, another 2 weeks passes, I log in and out of the game, playing several of my characters. Often times I just sit there with my "main" logged in, staring at the screen in hopes a GM will contact me.
Then, out of the blue one day a "Sr. GM" contacts me and tells me "It seems you already used a +2 stat tome" I respond to him, yes, well over 18 months ago, but that was not the favor reward. I have not had ANY opportunity to get the proper conversation from Nyx to pick one. He responds "I'm sorry, I can't provide you with a tome". At this point I'm really frustrated... a month of waiting on this stupid thing, a total of 5 different tickets submitted on the same issue, chats with AT LEAST 6 DIFFERENT GM's on the subject and all I get is two stupid frickin sentences from the "customer service" people (and I use that term VERY lightly). I ask him finally "so, what you're telling me is that I'm being screwed out of my favor reward tome?".............big suprise... no response.... several tells back to him... then he's no longer online.....
Well, thank you so very frickin much!!!!!!!!! In a world where we have to offer $9.99/mo subscriptions to help keep numbers up, in a world rife with other online options, in a world where the customer is supposed to always be right and all I get is silence.......
So, now I've hit 1750 favor on my 2nd account, and actually got my reward on that one.... lucky me I guess.
Anyway, for those of you who have actually made it this far, thanks for "listening". I know that none of what I wrote will matter, but maybe SOMEONE high up in the customer service area will accidently read this and make a change to that department telling them that thier JOB, the reason they get PAID is to actually HELP the customer......... or, this could just be a fantasy world and that department is actually just a figment of my imagination.
See ya aroune!