View Full Version : Bugfix required for Online Payment

03-20-2008, 01:48 PM
Currently if your subscription is canceled by you (by not paying, or credit card expiry. Extra gaming time is not given as they take payment before you can play for that month) your account goes into "Suspended" mode. Upon attempting to exit Suspended mode you have no choice to change your payment plan. You MUST resume your old plan or be unable to do anything. There is no ability to come onto the forums to contact support as when your account is suspended technical support from forums is suspended.

Please fix the ability to change payment plans without reactivating the account first.

03-21-2008, 10:15 AM
The ability to change payment plans is available from the time you may your first payment until the time your time expires. Once your time expires, the system checks to see what plan you have agreed to and charges for that amount. Because you have already agreed to that amount, in order to be eligible to change your pricing plan, you must first meet the obligation you have already agreed to. Once that obligation is met, you are then free again to change your payment options.

Please remember that support is available regardless of your account status through the options listed at http://support.turbine.com. This includes email, chat, and telephone support.

03-21-2008, 05:26 PM
Yes, but it is still a bug within the system. Someone should not have to be forced to pay $12/month when they are choosing to pay $60+ for 6 months.

09-09-2009, 06:21 AM
As a returning player I decided to buy a $25 vanilla card and reactivate my account for one month. That way I could take a month to decide going subscription vs. pay for all the content. No problem... card was accepted and full content was playable. I changed the payment plan to monthly. But later the system tried to charge the card for the previous three month plan I had and my character was booted from the world.

What is interesting is it states "you can modify your payment plan at any time on this website". Really? Not before reactivating your old payment plan it seems. Tomfoolery.

After much circling around the online support website trying to contact someone to negotiate the circumstance I have given up. I paid by a three month plan for two years. A returning customer should be able to change plans at that time. I have never seen anything like this.

09-09-2009, 09:45 AM
Please contact the Account Management Team in regards to this issue. An Account Representative will be able to provide a fix for this issue. Contact information can be found within my signature.