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Quarion
02-07-2008, 05:00 PM
It has come to our attention that there is a phishing mail going around, that looks official.

Turbine would like to take this opportunity to remind our valued customers to NEVER share your password with anyone for any reason, by any means! Turbine will NEVER ask for your password, in person, in-game or in an email. If any person claims to work for Turbine, and asks for your password, do not provide it, as it is unlikely that they are being honest.

This particular email threatens that if you do not reply to the email with various sensitive information, your account will be permanently suspended. Sending such information by email is especially dangerous, because anyone can read and steal email in transit.

The email in question requests the following information:

Account Name:
(Generally it is okay to give your username to Turbine staff, if you're sure you're speaking with staff, as it is required to assist you)
Account Password:
(Again, NEVER give your password, even to someone who claims they are staff)
CD-Key used to activate this account:
(NEVER give your CD key out. This is as dangerous as giving your password or credit card number away)
Any emails that may be linked to this account:
(Probably to try and gain access to your email account)
The date of when you last logged into this account:
(To attempt to convince a real employee that they own the account, should the need arise)
Secret Question and Answer:
(At this time, Turbine does not even use a secret question system. We suspect they would like this information to access your email account if possible.)

If you have any questions, please visit our website at http://support.turbine.com for assistance, or reply to this thread.

Pfamily
02-07-2008, 05:04 PM
Ah ha!
You shut down their temp account email and they're trying a different tactic now, huh?
/looks at 2000+ spell points and a penchant for fireballs and CoC.
...bring 'em on!

BTW, thanks for the note.

Garth_of_Sarlona
02-07-2008, 05:35 PM
Also - the only two places you should EVER type your username and password into are:

1. The Turbine account management page (https://myaccount.turbine.com/)

For extra security, don't even follow links in emails pretending to go to this page but always type it directly into your browser. Also check the SSL certificate matches the page.

Or

2. The DDO Client

And we all know what that looks like... :)

Remember you can change your forum password to be different to your account password from the account management site above, for extra security.

Garth

Quarion
02-07-2008, 05:39 PM
Also - the only two places you should EVER type your username and password into are:

1. The Turbine account management page (https://myaccount.turbine.com/)

For extra security, don't even follow links in emails pretending to go to this page but always type it directly into your browser. Also check the SSL certificate matches the page.

Or

2. The DDO Client

And we all know what that looks like... :)

Remember you can change your forum password to be different to your account password from the account management site above, for extra security.

Garth


These are all Excellent points too!

arminius
02-08-2008, 12:02 PM
Criminals only go where money is.

Since no official figures for membership and playing are ever released, these little tidbits are all we have to go on to know that the game is doing relatively well, or at least better than some believe......

Congratulations on holding off DDOOOOOOOOOM!!!

:)