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View Full Version : Payment out of control!



Analpwn
01-08-2008, 09:04 PM
As my recent post states, I had some issues getting my account back up and running, trying multiple cards multiple times with 0 result until I called up on a non holiday during business hours and the guy had asked me if I wanted to use the card on my billing information, I said yes. Now, until he had it all fixed, the last card I tried and eventually used had 5 1$ payments pending for Turbine. Now they've resulted in actual payments and apparently I've bought 3 months with 2 more pending. I had obviously not intended for this to happen, and it seems they're taking advantage of a customer. I realise the terms and conditions say that the money is non-refundable, but this is complete ****. This is not my fault, my account would not be reactivated so it was a reasonable desicion to think they'd fix things within the day or next two... so.... I'm going to call in, but any advice?

smatt
01-08-2008, 09:33 PM
Oh that sucks..... Well, while it's not common, it also isn't uncommon for such thigns to happenwith automatic billoing systems either. I would calmly call them up, and go straight to a suprvisor, again asking nicely. Be sure to always get the name of theperson you're talking to and once you do, address them by their name. Explain carefully exactly what happened, and try to get your dates and timeline as straight as possible, prior to talking to them so your stroy all fits together. As long as you do it all with a smile, in almsot all cases, msot people are very willing to do their very best to get things straightened out. I know it does get frustrating though....... Believe you me ;) I often jump through hoops handling such thigns for ther sthat seemed impossible for them to get straightened out. Nice works most of the time, if somebody likes you and feels empathy for you, they're far more likely to TRY to help you rather than jsut dismiss a ****ed off complaining customer ;)

Yeti
01-09-2008, 09:41 AM
If there is a billing error of some sort, Account Management would happily refund those erroneous charges. Just get in contact with them so they can check your account information. It is not necessary to ask to speak to a supervisor, as all of our representatives are capable and trained to handle the situation.

smatt
01-09-2008, 10:14 AM
See, there you go :)