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View Full Version : There is no Customer Support in DDO



B_Notorious
09-29-2007, 10:07 AM
I'll tell you what that's what you need too develop, is Customer Support, because what you have currently is a farce. I had an issue at midnight last night, got a "first response" back at 2 am, TWO HOURS LATER! Waited until 4 a.m. to here from your 2nd teir of support. Dozed off for 15 minuites. SUPRISE, SUPRISE it was 4 a.m. Was auto logged out, I DID NOT LOGG OFF, logged back on at 4:30 to find my ticket closed and a message being told there was nothing that can be done now that I logged Off. YOU LOGGED ME OFF Turbine, and Turned me off too, from your game. I spent two days collecting Sigil peices for the new raid only to have them snatched away from me because of a simple bug that happened to not only me, but someone else in my guild as well. I thought that you had QA testing. Well they all need too be fired. They had a month to QA test this new update and didn't find a simple bug that two of us found the first time we turned in our Sigil. You also need to implement a way to NOT boot a player due to inactivity if they still have a ticket open. How long do you expect a person too wait for assistance from you, because I have to tell you In my opinion asking someone too wait for 4 hours is insane. Imagine if ANY OTHER buisness did that, Customer Service....Please Hold....For four hours....and if you dont speak into the phone every 30 minuites while your waiting we'll dissconnect you and consider the issue unfixable. What a load of B.S. You should all be ashamed of yourselves.

Mad_Bombardier
09-29-2007, 10:20 AM
I understand that you are upset. But you have already posted in the appropriate forum, 'In-game Customer Service', and there is no need to spam your post across the rest of the forums. I say this not because I'm trying to be a moderator, but because I don't like seeing people get unnecessary infraction points. :)

Ringlord
09-29-2007, 12:32 PM
Not to be rude or belittle your situation, but for the OP do you realize you are expecting speedy service in response to a bug report on the 2nd day a new module has been released? Sadly they don't have enough staff to handle the load in their normally quick manner. Besides I doubt they would have given you the items back last night anyway and you likely would have had to wait through them checking this out and gotten them several days later.