View Full Version : Lack of Support

09-29-2007, 10:06 AM
I'll tell you what that's what you need too develop, is Customer Support, because what you have currently is a farce. I had an issue at midnight last night, got a "first response" back at 2 am, TWO HOURS LATER! Waited until 4 a.m. to here from your 2nd teir of support. Dozed off for 15 minuites. SUPRISE, SUPRISE it was 4 a.m. Was auto logged out, I DID NOT LOGG OFF, logged back on at 4:30 to find my ticket closed and a message being told there was nothing that can be done now that I logged Off. YOU LOGGED ME OFF Turbine, and Turned me off too, from your game. I spent two days collecting Sigil peices for the new raid only to have them snatched away from me because of a simple bug that happened to not only me, but someone else in my guild as well. I thought that you had QA testing. Well they all need too be fired. They had a month to QA test this new update and didn't find a simple bug that two of us found the first time we turned in our Sigil. You also need to implement a way to NOT boot a player due to inactivity if they still have a ticket open. How long do you expect a person too wait for assistance from you, because I have to tell you In my opinion asking someone too wait for 4 hours is insane. Imagine if ANY OTHER buisness did that, Customer Service....Please Hold....For four hours....and if you dont speak into the phone every 30 minuites while your waiting we'll dissconnect you and consider the issue unfixable. What a load of B.S. You should all be ashamed of yourselves.

09-29-2007, 10:23 AM
I understand that you are upset. But you have already posted in the appropriate forum, 'In-game Customer Service', and there is no need to spam your post across the rest of the forums. I say this not because I'm trying to be a moderator, but because I don't like seeing people get unnecessary infraction points. :)

09-29-2007, 10:33 AM
Your not the first person to wait 4 hours for a response and I am sure you won't be the last. I personaly on other more established games have waited days DAYS without complaint. I once lost all my gear on a toon, and I just played with newbie stuff till I got the issue resolved. I have had all my toons deleted when someone hacked my account, took 3 days but I got them all back. SO in the grand scheme of things 4 hours isn't too bad. It does suck that you waited up till 4 am to have the game log you off then as soon as it did then you got your response, but I would try to resubmit it myself, and not complain. Me personaly I would of never submitted a ticket at midnight, I would of waited till the next day when I had more time or there was more of a chance that someone would get back to me as quickly as possible. CS in MMORPG's is notoriously bad, either learn to live with it or play some console games. : )