View Full Version : Can't connect

09-28-2007, 06:35 AM
I just bought the game and i encounter problems connecting at the launcher screen part, it says
"Update Error
A problem was encountered while attempting to update the game.
The service may be down for maintenance.*Please try again later.
If you continue to experience problems, please check the support web site.

System.Exception: Catastrophic failure

02-16-2008, 04:01 PM
I'm getting the exact same message.

If you fixed it, what did you do?


02-16-2008, 05:13 PM
What os do you have? do you have a firewall or antivirus active? have you made sure to add exceptions for the game?

02-17-2008, 12:19 AM
I'm running XP SP2. No software firewall, running a Linux Smoothwall firewall. Using Avast anti-virus.

I have had it installed and running about 6 months ago. I did a re-install today and ran into this update error.

I've turned off Avast and tried it, no luck.

There are no changes on the firewall so I don't think that's it. As a last resort, I will try to remove the Smoothwall from the equation and see if it works then. If it does, then I'll need to figure out what to do on the firewall.

02-18-2008, 09:48 AM
I just tried logging into the forums and it said my subscription had run out. So I go to billing.turbine.com and realize that when I re-activated this weekend, the payment didn't go through (expired credit card #). So ... I hope that after having entered my current #, that the updates will work properly tonight when I get home from work.

02-18-2008, 05:16 PM
Please let us know if they do not, if you have any further billing questions you can also contact account support at support.turbine.com

02-19-2008, 12:13 AM
It turns out that it's an issue with one of my network devices. When I connect via only the cable modem, it works. I'm working to get the port forwarding working, with no luck as of yet.

02-19-2008, 08:45 AM
It's all good. I think that my network firewall is the problem. It's a 133MHz Pentium, running Linux.

I was able to connect and create a new player. Didn't get any play time in as it was getting pretty late. Hope to get on again tonight.