The Turbine Points FAQ - Gifting Giving, Points Cards, Favor Points and Referrals

Gift Giving and Payments on Friends' Accounts
If you plan on giving the gift of an upgrade, play time, store points or premium service, please do NOT add your card to your friend's account. I cannot stress this enough. This can often lead to confusion and/or problems. Your card will now be on your friend's account for future use, unless your friend adds a new card. This means, by definition, that you own the account (with your card on file) and you have to call for any account issues. This also means that subscription fees and Premium Services can be charged to your card while it is on file. Unfortunately, we've seen this lead to unpleasant situations (even between friends) in some cases.

You can contact the Account Management Team by phone or by submitting a ticket. They will be happy to assist you with your gift giving :D

You can scroll down for more information, or follow this link here.

DDO Turbine Point Card FAQ
Turbine Point Cards are prepaid cards that you can purchase at your local Wal-Mart, GameStop, Best Buy or Target retailers. When you redeem the code in the DDO, the points purchased will be added to your account.

You can scroll down for more information, or follow this link here.

VIP and Favor Points FAQ
VIPs receive their monthly Turbine Point grant within 48 hours of their monthly billing date, or within 48 hours of their monthly anniversary date if on a multi-month plan. Turbine Points earned with Favor in the game can take up to 48 hours to be applied. If you are not sure that you have received Turbine Points for VIP status or Favor earned, you can check your Statement History in the DDO Store.

If you are unable to find them, you can contact the Account Management Team and they will be happy to look into it for you.

You can scroll down for more information, or follow this link here.

DDO Referrals (Point)
DDO Referrals which earn you points should automatically process (as long as the referred account is correctly created). However, if you have any questions or concerns about the process which aren't answered in the Announcement, Terms of Service or FAQ, please submit a web inquiry to our Community Support department and they can research this. Be sure to include the account name or email of the friend you were trying to refer, the date of the referral, and the URL that you gave to your friend.

If you have any additional questions about Gift Giving or Turbine Points cards, please feel free to respond to this post!

Gift Giving and Payments on Friends' Accounts

To give a gift there are a couple of options. You can call or email the Account Management department and request to pay for the gift (subscription time, upgrade, Premium Service). Contact information for both can be found in my signature.

If you're calling, be sure you have:
-the last 4 digits of your credit card
-the billing address on file
-what gift you'd like to give and the current cost

If you're emailing, be sure to select "Manual Point Purchase" as the type, and include:
-your username (game login)
-your first and last name
-the last 4 digits of your credit card
-the billing address on file
-what gift you would like to give and the current cost

You will also need to provide us with some information to help us identify the correct account to provide the gift to. Please provide the name of one of their characters and the server that the character is saved to. If you are able to provide one of the following items it will also help speed up the process. Please do not specifically ask for this information if you don't already have it, we will be able to process the request with just the Character Name and Server if need be.
-the first and last name of the account user
-the email address on file
-the address on file
-the username of the account (not recommended for privacy/security reasons)

If you're giving a Premium Service to your friend, you'll only be able to pay for it. They will need to submit the Premium Service request directly, and verify their credit card information that is on file on the account - not the card details used to make the payment. The link for the Premium Services page is in my signature below.

Please note that these same steps can also be used to purchase points for your own account if you're not able to do so via the Turbine Store. Include the same information noted above, omitting any information that would be duplicated because the purchase and points are on the same account.

Please also note that I can NOT do points purchases via PM. Please contact the Account Management department.

DDO Turbine Point Card FAQ

Where can I buy Turbine Point Cards?
Right now the Cards are available at your local Wal-Mart, GameStop, Best Buy or Target retailers.

How do I redeem my Turbine Point Card?
Instructions to redeem your Turbine Point Card are on the back of the card itself. Don't forget you need to be logged into the game!

What do I do if my Turbine points don't show up?
If you have any problem with the Turbine points from your Turbine Point Card, please contact Account Support here.

Will using Turbine Point Cards still grant me a Premium Account?
Yes, purchasing and redeeming a Turbine Point Card will grant you Premium Account Status.

Do points purchased using Turbine Point Cards function any differently than points bought directly from the DDO Store?
No, these points are just as awesome as the ones you'll get from the Store.

Can I use these points in LOTRO?
No, points from the DDO Turbine Point Cards can only be used in DDO. Points also can not be transferred between different subscriptions.

Can I use this card to pay for DDO VIP time?
Sorry, Turbine Point Cards are only good for Turbine Points.

The card says I get X% more free points! Where are they?
Those free points are built into the amount you receive from the Turbine Point Card. We just print it on the card so you know you're getting a sweet deal!

Will these cards provide Double Bonus points?
No, the cards provide the amount of Turbine Points that is printed on the card. They are not affect by any extra point promotions.

VIP and Favor Points FAQ

Favor Points
We are aware that some players are not receiving their favor reward point grants immediately. All points are rewarded within 24-48 hours of the initial time they are earned. Please note that this is the longest that these grants should take, and most will continue to be significantly faster (if not almost instantly).

VIP Points FAQ and Info
-VIP points are granted within 48 hours of a successful VIP subscription payment, or within 48 hours of the monthly anniversary for multi month payments.
-For example, if Derf’s billing date is on the 15th of the month for a single month payment, and his payment is successful, then he will get the points on the 15th or 16th.
-If Smitty’s billing date is on the 20th, and he is on a 3 month plan, then every month on the 20th or 21st he’ll get his points (provided the payment for the 3 months of access processes).

-Please note that payments are always processed in the morning. When you reinstate or upgrade to VIP, your card isn’t charged immediately, so the points will not be granted immediately.
-If Derf upgrades to VIP (by clicking the “Get Unlimited Access” button on the Account Management page) on the 4th, his card will be charged whatever billing plan he picks on the 5th. He will then receive his points on the 5th or 6th.

-VIP Points for Multi Month Subscriptions are granted in the standard 500 point increments on a monthly basis. Multi month subscribers do not get all the points in a giant lump sum at the beginning of the billing period.
-For example (as noted above) Smitty’s billing date is on the 20th, and he is on a 3 month plan, then every month on the 20th or 21st he’ll get his points (provided the payment for the 3 months of access processes).

-If you believe that points are missing for any reason, please wait 24 hours and see if they reappear. If more than 24 hours has passed and you believe that the points are still gone, then please contact the Account Management department.

-At this time there is no notification sent when VIP points are added. You can take note of your monthly billing date or billing anniversary (which you should be aware of anyway) and around that date you can note the number of points you have when you log out of the game, and then take note of the points you have the next time you log in. The Account Management department can confirm if the VIP points were granted, and when, however it is likely faster to simply track the points yourself.

-There is a Turbine Points statement available in the DDO Store. To get to your Statement, when you open the Store, there is a My Account link in the upper right corner. Click on that. On the next page you will see a View History button a bit left of center. Clicking on this will bring you to your Turbine Points statement. This will show you all of your Turbine Point activity going back about 30 days or so.

If you’ve read through this post and still have questions about your points (favor or VIP), please feel free to contact the Account Management department. Phone and email options are available in my signature.

Can I give a friend some of the DDO store points that I already have? (I am not asking if I can buy more for him)

No, once Turbine Points are applied to a subscription, they cannot be moved, only spent. They are tied to whatever subscription that earned or purchased them. You would need to make a separate purchase to gift points to a friend as described above.

Quote:

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Originally Posted by daVoyd

[B]Gift Giving and Payments on Friends' Accounts

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What are the amounts of TP one can by with the gift system?

500-1000-2000? Or one can choose freely the amount, for example 389 TP.

Thanks for you reply in advance.

Quote:

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Originally Posted by Phemt81

What are the amounts of TP one can by with the gift system?

500-1000-2000? Or one can choose freely the amount, for example 389 TP.

Thanks for you reply in advance.

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Since you have to include the current cost I would assume you are restricted to whatever point bundles are currently available.

Quote:

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Originally Posted by daVoyd

Gift Giving and Payments on Friends' Accounts

[COLOR=Lime][COLOR=LightBlue]To give a gift there are a couple of options. You can call or email the Account Management department and request to pay for the gift (subscription time, upgrade, Premium Service). Contact information for both can be found in my signature.

If you're calling, be sure you have:
-the last 4 digits of your credit card
-the billing address on file
-what gift you'd like to give and the current cost

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Krelar is correct. Whatever the prices are currently in the DDO Store is what is available to gift to your friends. That also means that if there is a sale or promotion going on when you contact the Account Management team, they will be able to offer that pricing also. So on the next Double Bonus Points promotion we have, those doubled bonus points are also included in the gift :D

Is Turbine ok with people selling in game items for TP? Because it seems to happen quite a bit on the forums.

Referrals are not working... please explain.