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Updated: 19 min 16 sec ago

Lag needs to be your highest priority Turbine

Mon, 01/26/2015 - 13:06
Lag is currently our highest priority. We have already made changes to the Deathwyrm raid which has increased the user experience in that raid. Although that work has provided a better experience for many players running that content, we are still seeing evidence of server performance issues on certain server processes. As previously reported, we identified an issue with certain server instances not cleaning themselves up, and we are also seeing evidence of server side CPU spikes in our CPU usage logs. We are trying to determine the cause of these spikes. During these CPU spikes players on that server process will experience lag even though other players on the same shard might not see it because they are running content on a different process. I have all engineering resources working on it. This week's patch will include diagnostic logging to help determine the issue. I know these lag spikes are annoying and I do appreciate that players have been patient as we have been working to diagnose these issues. Sev~

DDO Screenshot of the Week #207!

Mon, 01/26/2015 - 11:47
Lord Bacon broods in the Underdark in our *207th DDO Screenshot of the Week!* (https://www.ddo.com/en/news/ddo-screenshot-week-207)

Mirror of Glamering on Weapons

Mon, 01/26/2015 - 10:21
---Quote (Originally by Eth)--- Yes, thank you. Good to know that orbs, great axes and quarterstaffs count on their own (I guess the reason being the different animation?). ---End Quote--- Yes, it's grouped by animation style.

Phone closures due to inclement weather

Mon, 01/26/2015 - 10:14
Hey everyone, As many of you are aware, the Northeast is preparing for a potentially historic blizzard expected to start tonight and last into Wednesday. In order to ensure the safety of our customer support agents, we will be closing down the phones early today, Monday the 26th, and they will not be available tomorrow, Tuesday the 27th. The phones were scheduled to be closed on Wednesday the 28th for a company meeting, however if the weather is as bad as expected, there is always the possibility that closures may be extended. I apologize for any inconvenience this may cause. If you need to contact Account Support, please try to call as early as you can today and we will do our best to get to your call. Even when the phones are not available, you can contact us via email by filling out a support ticket at the website in my signature below. We will do our best to get back to you in a timely manner. I hope that everyone affected by the weather stays safe and warm in the coming days! -Coldblue

Order of Syncletica: Stand and Deliver

Mon, 01/26/2015 - 10:10
Very nice writeup, congrats.

DDOCast 368 - Ask The Devs: Loot

Fri, 01/23/2015 - 20:19
Thanks Patrick for having us on!

What is a "champion" supposed to be?

Fri, 01/23/2015 - 18:29
Even mindless creatures can find/absorb/be empowered by one of these Mysterious Remnants. Sev~

I miss Coyle.

Fri, 01/23/2015 - 18:03
Thought some folks might enjoy this bit of madness from Lamannia this week (http://youtu.be/UejRSFmJsQ4?t=1h25m15s)...

Issue 126 of the DDO Chronicle is now available!

Fri, 01/23/2015 - 17:39
Image: https://www.ddo.com/sites/default/files/MidwinterFest.jpg (https://www.ddo.com/en/news/ddo-chronicle-issue-126) Thank you for reading the DDO Chronicle! Don't forget to reply below to the Chronicle Comment for your chance to win 500 Turbine Points! We'll select a random winner after Noon Eastern on Friday, January 30th. Good luck!

Gauging interest: Let's Play - DDO (Completionist Solo style)

Fri, 01/23/2015 - 17:12
We have no issues with folks who want to do let's plays, livestreams, and the like. Go for it!

SHROUDPALOOZA Visits Thelanis on January 24th!

Fri, 01/23/2015 - 16:48
Just wanted to say thanks for organizing Shroudpalooza, it's been a really cool thing in DDO-land, and I think everyone really dug it.

For all you old ddo players :P (ddo1liners)

Fri, 01/23/2015 - 16:43
Love DDO1liners!

Does anyone actually play the ice games?

Fri, 01/23/2015 - 15:10
---Quote (Originally by Bob_of_QF)--- I wouldn't care either--- EXCEPT-- that Turbine dropped the servers to patch this ..., at the expense of the real game content. ---End Quote--- No real game content was harmed in the restarting of the servers. The folk who hit "off" and then "on" were not the people working on Temple of Elemental Evil, lag fixes, or other content and bugs today. We felt the relatively minimal work put in to restart the servers was worth the improvement to the game for those who do care about the current Festival, which of course is still important content. Each player cares about different things.

fireball dc bug

Fri, 01/23/2015 - 12:59
---Quote (Originally by Fuitentooty)--- Please let us know if you find out. Turbine does do quite a few fixes in updates/patches, and I don't know why they don't put it in the release notes. Some of them off the top of my head were the fix for dazing and vertigo modifiers (it used to be vertigo increased stunning DC and vice versa), that idiotic bag timer for putting stuff in, and the free use of heightening level 8 spells to level 9. There were a bunch of other undocumented fixes but I forgot what they were. I really haven't played much since the Khyber holiday lag. ---End Quote--- In our defense, we didn't exactly prioritize the Tactical DC issue. I wonder if this is related to the DC bug I just fixed with tactical DCs? We will look at it. Sev~

Downtime Notice: 12:00 - 1:00 PM Eastern Today - Friday, January 23rd

Fri, 01/23/2015 - 11:05
We will be restarting the DDO game worlds shortly to resolve an issue with players who are getting stuck in the Midwinter Festival. We will keep you updated.

Buy One Get One Free: Gold Seal Sovereign Healing Potions Jan 23rd - 25th

Thu, 01/22/2015 - 17:51
This weekend only, when you buy one stack of Gold Seal Sovereign Healing Potions, get a second stack free! Use Coupon Codes: SOV10 SOV50 SOV100 (each coupon is valid for each of the stack sizes of 10, 50, and 100) Unlimited coupon reuses for all the coupons, valid Jan 23rd - 25th *well technically there's a coded limit, but I set it so high that you're unlikely to ever hit it :)

20% off Select Storage, Bags, & More! January 23rd - 29th

Thu, 01/22/2015 - 17:40
Image: http://content.turbine.com/sites/edm/ddo/store/landing_page/store-more-loot_header_en.png (http://www.ddo.com/en/store) *20% off Select Storage, Bags, & More! January 23rd – January 29th*

Looking for a product key.

Thu, 01/22/2015 - 17:11
You can get in touch with Account Support for a Product Key by visiting support.turbine.com, then clicking on "Support Center" and "Submit a Ticket". I can't speak personally as to why you feel we've been ignoring your tickets for "years", but typically we will be able to get back to you within a few days to maybe a week. Account Support can get you a key to apply to your account in myaccount.turbine.com.

Midwinter Course, spots that are bugged, will have to /stuck to get out. Not fun

Thu, 01/22/2015 - 13:35
If you were in Eveningstar when the event became active, you may need to exit out of Eveningstar for about five minutes then go back in to clear up some strangeness with the Midwinter Festival.

The Risia Ice Games and Midwinter Festival are here!

Thu, 01/22/2015 - 11:28
The Risia Ice Games and Midwinter Festival are now available in-game! *Click here* (https://www.ddo.com/en/news/ddo-winter-games) for our guide to the event. Runs now through February 15th.

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